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Furniture reviews in Madison

  • C
    DTM Call & Son
    ingMy first experience with DT McCalls goes back to 1990 when I purchased a Davis Cabinet bedroom suite (Lillian Russell) which cost me around $2800. I thought I was investing in heirloom furniture. Well, about 3 years ago a handle broke off my lingerie chest and I went down to Davis Cabinet Company in Nashville to see about getting a replacement. It turns out that the bedroom suite I bought was not an actual Davis Cabinet manufactured product. It was a knock off. The handle was made of injection molded plastic, not cherry wood. The manager at the factory told me that in the early 90's a company had gotten hold of their furniture patterns and were making fakes. All Davis Cabinet furniture is marked or labeled. What I bought had no manufacturers marks. DT McCalls sold me this suite as Davis Cabinet when in fact it was not. After 20 years, what recourse did I have? None.  However, I let bygones be bygones and I purchased two lazy boy recliners 2011 because they gave me such a good deal. Within a year the gear mechanisms had almost completely quite working and they would only stay in certain reclining positions. I didn't even bother contacting the store because at this time my mother was hassling with them over appliances she had bought from them that had quite working in less than a year. In fact, she just got her refrigerator back that had quite working. While her fridge was being repaired, they brought her a loaner refrigerator that didn't work when she plugged it in. They then brought her yet another loaner which smelled like it had been used to store dead bodies in. She finally got her original back but has decided that after decades of doing business with them she will not buy from them anymore either.

    - Rita H.
  • F
    Sears Home Services
    For quite a while when I called, the customer service representatives I spoke with weren't able to help me because none of their computer systems worked. After being on hold for 20-30 minutes, I was told they couldn't help due to their computer trouble. None of them seemed interested in doing anything to solve my problem- not even the supervisors I spoke with. Every time they promised to call back they never did. There is one rep who has recently started calling back but none of the other people I spoke at the company (including the supervisor) ever did. They have already charged for this service & I am still waiting two weeks later for the dishwasher to be installed. At this point, this is approaching fraud now. I would definitely not use this company again in future.
    - SUNDEEP K.
  • A
    Nelms Custom Upholstery
    Did a beautiful job!! Pick up service took great care in moving very heavy sofa. Family owned and operated so you get that extra attention.
    - Rhonda S.
  • A
    Fretter's Piano SVC
    excellent work-has held its tune for years now
    - Patricia C.
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Custom Furniture Makers in Madison

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