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Health Care Facility reviews in Louisville

  • B
    The pre-op experience was excellent.  All the providers explained exactly what they were going to do and seemed well-organized.  The floor staff were generally friendly.  My father had dressings on his arms over skin tears on admission, which were pointed out to the pre-operative staff.  About two days after surgery, my father still had the dressings on his arms and asked the nursing staff to change them, which only happened after I removed them and myself and called for them to be redressed.  Prior to surgery and after, my father had much difficulty with ambulation and upper extremity weakness.  I was not impressed by the minimal amount of therapy provided prior to discharge and he spent most of his time in bed prior to being transferred to an inpatient rehabilitation center.  Also, my father is his own responsible party, but I am his main point of contact otherwise and I found myself frustrated at times when I would request to be informed of any changes, as I had to work and he would sometimes be confused or mixed up on what he was told, and this did not occur most of the time.  What I did appreciate is that when I did come in direct contact with the physicians, nursing staff, and case manager, everyone had a positive, caring attitude and I do believe that some of the complaints I have are due to the fact that this is a busy hospital that takes care of the sickest patients from this and surrounding areas.  We will still use UT Medical Center in the future.
    - Bethany G.
  • A
    We arrived on time, had the free valet park the car, and were given a device that vibrated and lit up when we were needed at the desk. We were called into the pre-op room within 15 minutes. During the next hour, nurses and the surgeon came in to perform the pre-op procedures. They all explained what they were doing and what would happen next, answered any questions we had. They wheeled my husband out for surgery 6 minutes after the scheduled time and I went out to the waiting area. A large, flat screen was in the waiting room which showed, using codes for the patient and surgeon, where the patient was: ex. "pre-op," "surgery," "recovery." My device alerted me, I went to the desk and was told they had begun surgery. Later, my device alerted me and the person at the desk told me the surgery was finished, took me back to a consult room and the surgeon came and talked to me about how it went. I returned to the waiting room until the device alerted me that they were taking my husband up to his room. I was given the room number and went up there.  
         During the next 24 hours that my husband was in the hospital, clinical staff was in his room every hour. Everything done was explained to him. Staff were friendly and had time to talk with him and me. We were both treated with respect and friendliness. All staff washed hands before leaving and used hand sanitizer entering and leaving. 
         The surgeon told us at his 7:05 morning visit the day after surgery that he was releasing my husband after his afternoon therapy class. After the class, I told the nurses' station that we were leaving and needed to see the discharge nurse. They paged her and she came with the paperwork within 10 minutes. I had the free valet get the car, which I drove around to the discharge door.
    - Dorothy N.
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Health Care Facilities in Louisville

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