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Basement Waterproofing reviews in Lebanon

  • F
    This is the first time that I've written a negative review, and this is only because Frontier Basement Systems (FBS) has left me with no other option. To date I'm down approx $2,343 through my involvement with FBS; but in addition to that, I also feel a duty to warn others about what are, in my opinion, the unacceptable business practices of this company. What follows is a summary of my personal experience and my opinions on the behavior, competence, and professionalism of FBS. Your experience may vary. 
    In September of 2015, we invited bids which included FBS. In October of 2015, FBS gave me their assessment.  During that visit, I explained that we observed paint blistering, white powder on the walls, and some water behind the electrical panel.
    The FBS salesman said that the problem was due to hydrostatic pressure caused by water which penetrates and fills the voids in the concrete blocks and that if he drilled a hole in any of the blocks, the water would pour out, and that the FBS system solved that problem using weep holes that they would drill at the base of each column of voids in the blocks. He also said that the weep holes would drain that water into a plastic channel installed along the perimeter which would transport the water to a sump pump. He said that once the walls were emptied of water, I could repair and repaint the walls without concern for future problems.  
    FBS product claims (along with the videos) were very convincing and after a few days we accepted the proposal and the crew was scheduled to begin work. 
    The crew arrived on 1-25-16 and began jack hammering the affected wall perimeter.  Near the end of the day, after the slab along the entire length of the two affected walls had been opened up, the foreman showed me a problem which prevented them from continuing as planned. He explained that when his crew had attempted to drill several weep holes in the wall, they found that all of the blocks were filled with concrete. He drilled several more holes along the walls, high and low, and all points tested were core-filled. 
    The foreman then called the FBS office and returned with an offer to add a plastic barrier over the walls (gratis), which in combination with a dehumidifier at substantial added cost, and exceeding street price by approx $800, would contain the moisture and hide visible defects resulting from moisture penetration. I called a professional geological engineer to ask for additional guidance. He advised me not to accept the offer because it would create a breeding ground for mold. 
    I later learned that building codes effectively require that masonry unit basement walls be core-filled whenever there are more than 8 rows of block and that this standard is or should be known by virtually all contractors in this field.  In our last face to face meeting, the FBS owner told me that he was aware of this standard. The wall of my basement visibly falls within this criteria. In my opinion, at the outset, FBS should have directed me to another solution.  At minimum, I believe that I should have been warned of the greatly reduced efficacy of installing perimeter drains alone.  At the time of the original assessment, FBS did not even bring this matter to my attention.  In a later meeting, the owner said that if they drilled enough holes, they would find at least some voids in the wall.  Why would anyone knowingly accept a solution wherein there is a strong likelihood that only a small percentage of the problem would be corrected? 
    I subsequently met with both FBS management and with the company's owner. Neither admitted any responsibility. Although the FBS crew and salesperson have been very professional, virtually all phone conversations and face to face interactions with FBS management subsequent to discovery of the mistake have been met with varying degrees of unprofessional, aggressive and even combative behavior; the worst of which was surprisingly and disproportionately exhibited by the company's owner. Not surprisingly, written communication, i.e. on the record, has been civil.
    In conclusion:  
    FBS sold me a solution that cannot be completed.  This resulted in a cost to me thus far of approximately $2,343 and serious cosmetic effects on my property.  Conveniently absent from the written agreement is any reference to the weep holes and their purported benefit. If you decide to do business with FBS, make sure that prior to giving them your deposit, *absolutely everything* that was discussed and promised is included in the written contract.
    Customers that are considering using Frontier Basement Systems should be aware that, in my experience, this company's leadership behaves professionally ONLY up to the point that anything goes wrong. Based on my personal experience and opinion, customers should probably expect that any problem that arises out of poor execution on their behalf will be handled coarsely and fully at the customers expense.
    I will never do business with Frontier Basement Systems again, and I certainly would not recommend FBS to anyone else.
    - tichakorn c.
  • C
    Beware of this company if you require service after the sale.
    38 days ago I notified this company of the unsatisfactory condition my gravel drive was left in after work was completed on my home.
    All the gravel along one end of my home was displaced during their procedure and replaced with the dirt and clay excavated from under the house.
    Several days of rain soon turned my drive into a rutted, muddy mess. At their request, pictures of the damage along with an estimate to repair were sent to them. Dustin Gebers, my salesmen, promised he would get it resolved to my satisfaction.
    Shortly thereafter, phone calls to this company failed to be returned. Several e-mails to Dustin and Layne Gebers provided no response from this company with regard to addressing my issue.
    An e-mail to Frontier officials 10 days ago advised them of my intent to file formal complaints if this matter was not addressed by them immediately. Still, no reply from anyone at this company.  After rain all day today, my driveway has become almost impassable.
    We have decided to contract with another company to repair the damage Frontier left us with. My advice to anyone considering using this company is to STAY AWAY from these guys! 
    After Mr. Layne Gebers came to my home and took responsibility for his company dropping the ball in handling our complaint, we have accepted a credit from Frontier Basement Systems towards future work they are to perform. This is a satisfactory resolution for my wife and me.
    - Eddie L.
  • A

    This has been the best service experience I have ever had with any company, no question.  Byron and his crew are the ultimate professionals.  Byron presented all of his credentials upon arrival, and he and his crew always treated us and our home with the greatest consideration.  I can honestly say that we kind of missed them when the job was complete.  Going the extra mile is something Byron does routinely.  As for the solution to our drainage issues, it quickly became apparent that we were working with a very knowledgeable company.  Byron takes pride in the effectiveness of his drainage and moisture solutions.

    For the first few weeks the sump pump activated regularly, discharging all of the accumulated moisture that had built up over a long period.  Now, it only has to kick on just a bit after heavy rains.  We are resting much easier knowing the problem has finally been corrected.

    - Liz D.
  • A
    Great experience!  As a preventative maintenance step, I purchased a discounted promotion from Angie’s List to have Absolute Waterproofing & Drainage Systems, Inc. inspect my home for any water drainage issues.  Mr. Byron Lowe, President and Co-Owner of Absolute Waterproofing & Drainage Systems, Inc., spent a considerable amount of time at my home explaining simple do-it-yourself methods of re-routing the water drainage path, which will hopefully prevent the need for any substantial repairs in the future.  This is exactly what I was hoping for when I purchased the Angie’s List promotion!  I can honestly say that I have never experienced this level of service or witnessed the dedication to customer service from any other provider – ever.  Mr. Lowe built instant credibility after performing a couple of quick fixes (at no charge) and recommending other simple fixes that involve nothing more than time and minimal effort.  Mr. Lowe even told me to give him a call if I have any questions during the process.  In short, this is the kind of guy that we all want to inspect and work on our homes (and has the genuine personality that makes you want to take him out for lunch afterwards).  Thank you, Mr. Lowe, for the outstanding service!
    - Matthew R.
  • A
    Went great Jonathan and his crew were outstanding professional and knowledgeable about the work they were performing
    - Philip R.
  • B
    Ground Up Foundation Repair
    - James,Amy C.
  • D
    - Donna N.
  • A
    Again, I was very pleased. I think they were professional, knowledgable and honest.
    - Louis J.
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Waterproofing Contractors in Lebanon

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