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Foundation Repair reviews in Lakeland

  • F
    I called Redeemer's Group to come to my home and give me an estimate. I decided on using their service and signed the contract that day. We set up a day and time for them to come. They did not show up. I called Redeemer's Group and they told me the machine was broken and they were sorry I was not called. We set up another day and time. Again, they did not show up. When I called, they apologized and we set up another day and time. That should have been my clue! I expected the owner of the company to call me and apologize, but to this day. I have never heard from him. The third time is charm. They showed up, but were unable to finish that day. The workers were pleasant and hard working. When I asked how long the foreman had been doing this job, he told me he was new. I was told the cracks in my driveway would not go away, but the polymer would make them level and the driveway could be resurfaced. I called the company because several cracks were still uneven and I couldn't tell any difference.Joe , the foreman, came back  and fixed 1 crack. I still have several uneven places with no change. I feel as though the promise of what the company could and would do did not happen on my driveway. I filled out a survey form stating this and still no phone call from the owner of the company. I feel like this was a total waste of a lot of money. My neighbor called Redeemer's Group to give her an estimate. I asked her to have the sales person to stop by my house for a moment after their appointment. I wanted to show him the places in my driveway that needed fixing. He told my neighbor he had to go to the next appointment. He drove right past my house when he left hers. Appointments are never exact. He had no way of knowing how long he would be with my neighbor, so he had the time to stop by. I feel as though the owner is avoiding me and not at all interested in my satisfaction.
    - Tracye B.
  • F

    1. My nightmare with Olshan of Memphis began over a month ago and my fireplace is still in need of repair as a result of their inexperience.  Our fireplace was an add-on by the previous owners of our home and did not have the proper stabilization and, as a result, the faux chimney on the outside began to develop cracks.   Olshan of Memphis told us this job would take approximately 4-6 hours to complete.  On the scheduled date of foundation repair, two guys (one "supervisor" and one worker) showed up to begin the process.  Two hours later, the interior of the fireplace began to pull away from the drywall and had severe cracking to the point where we could see through to the exterior of our home.  We demanded all work stop and after much discussion, the "supervisor" then personally told us that although he had experience with repairing foundations, he had no experience with fireplaces.  Our fireplace was left like this for several days until another supervisor, Jody, came out with another crew to correctly support the fireplace.  Jody continued to defend that the first attempt at the repair was the correct way, even though it clearly was not.  I do give Jody credit for stating that Olshans would take care of any repairs to the interior fireplace.  However, after two weeks of nothing, I had to get rude and demand that it be repaired.  Jody informed me that a mason would be by to review what was needed and all repairs were to be paid by Olshan of Memphis.  The end result looks like a 1st grader put a black sharpie to my travertine fireplace.  I have included 3 photos.  The first is what my fireplace originally looked like, the second is the cracks thanks to Olshan and the third is the attempted repair of a repair!  I know the mason was not an employee of Olsan, but he was in my home representing them.  No calls from Olsham to ask about the repair and when I finally contacted Jody, he gave me some nonsense that it was done correctly, but just needs to be painted.  I will not let anyone from this company or their sub-contractors step foot on my property.  I am now having to spend my money to have the mortar chiseled out and done correctly.  BEWARE of Olshan.

    - Jennifer P.
  • B
    The work they did was good, but ultimately didn't solve the problem.  The job was done about a year but it wasn't until this past week that we found that the leak was still taking place.  They installed a French drain in our front yard.

    When they were here, they worked very hard, and stuck to their estimate, and even did more than they said they would, so I can't really complain.

    One other issue we had is that they didn't replace the bushes out front as we requested, they said that was not their area of expertise. They put them back, but not quite as they were before they did the job.
    - Steve V.
  • A
    - Dennis K.
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Foundation Contractors in Lakeland

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