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Storage Unit reviews in Knoxville

  • F
    PODS Knoxville
    If I could give zero stars, I would. Our house flooded while we were out of the country and we used PODS to store our items while our house was being refurbished. The driver ruined our driveway in several places, and then made it worse when he came to pick up the empty unit. It even took him two attempts a week apart to get the semi up our driveway to retrieve the unit. Customer service was terrible and rude, cutting me off when I was asking a simple question. Of course they will not pay for damages per a contract that basically waives PODS of any damage even if they cause it on purpose (seriously, that's in there). I asked to speak to a supervisor, which was another hassle to even get to that point. The customer service rep refused to give me any contact information for her supervisor and only stated that she would start the process to get her supervisor to contact me. And I am not holding my breath on that. Meanwhile, I am stuck with thousands of dollars of damage to our driveway, rendering it basically unusable, and it gets worse when we try to use it. Don't use PODS!! (Knoxville TN)
    - Glen D.
  • A
    VOLUNTEER STORAGE
    They're just really good. They bill my credit card directly so it's not something we have to have constant contact with them. The last contact we had with them was about a month ago. We had lost both of our keys. We lost one, couldn't find it, then we lost the other, couldn't find it. Then they found the keys and then they were gonna replace the locks. As far as replacing the lock, they were really reasonable. They replaced the lock for less than we could have bought them somewhere else.

    They have 7 locations. Actually they found one of the keys so they didn't have to replace that one, and then they replaced the other one. I can't remember how much it was but it wasn't very much at all. We were expecting them to hammer us but it wasn't much, maybe 6 or 7 dollars something like that.  I went in there expecting them to be grumpy and stuff but they were all happy and smiles and "oh yeah that's not a problem, we can take care of that.
    - William E.
  • A
    Small Time Movers
    Tim, Charles, and Eric were great. They wrapped everything carefully, moving it without damage down & up stairs. They were efficient and professional and courteous. We've worked with several movers in the past few years, and Small Time is really big time! The communication via messages on Angie's List was terrific -- incredibly prompt and helpful. HIGHLY RECOMMENDED.
    - John M.
  • F
    Full Service Van Lines
    By the time they finally got our belongings to us there were several problems.  There was mold and mildew on all of our furniture, there were several broken items, and treated me horribly anytime I called.  They wanted a money order for the final payment before they unloaded everything and we refused to give it to them.  As it turned out, they didn't have everything and had to come out a third time after we had another person's belongings and we finally got everything and paid them.  This was an awful experience and they've changed their name since we've used them.
    - Catherine J.
  • A
    Gouffon Moving And Storage
    I think they are the best.  There were others, but they were great.  The way they treat our property, they wrap it and treat it as if it was theirs.  They are quiet.  They don’t waste time and are right on task and gets us in and gets us out.  They sit down with us and go over everything to make sure that it is alright before they leave.
    - Tessa H.
  • A
    Gouffon Moving And Storage
    They do a great job. They were punctual, extremely professional, they handled glass cabinets that other companies would not move. I find them extremely reliable however in the past I have had problems with their accounting department. Their are no problems currently.
    - A. B. K.
  • A
    Gouffon Moving And Storage
    Very professional , prompt excellent job
    - REBECCA T.
  • A
    WILLIAM BLOUNT STORAGE
    unknown
    - Janan A.
  • A
    TWIN SPIRES SELF STORAGE
    They were very good to work with. They were very flexible and they helped us find the right storage solution for us. And they are priced very competitively.
    - Philip S.
  • A
    Gouffon Moving And Storage
    They unloaded the moving truck.  They  Itemized, marked and pack everything into a large crate.  I was given a copy of the invoice and packing list.
    - Richard M.
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Storage Units in Knoxville

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