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Outdoor Living reviews in Knoxville

  • A
    Extremely well ! The sales consultant said we would like the people sent over to work on this project and he couldn't have been more correct. Our builder,John, did a wonderful job and paid attention to detail. Everyone involved was very pleasant to work with. Sorry, the pics may be upside down.
    - Sissy M.
  • F
    I contracted with Paisley Design Company to build a sunroom, two decks using Trex Decking and some landscaping including bock retaining walls and flagstone paths and patio. Was provided a contract that indicated the project would be completed in 5 weeks. We are now into week 11 and the project is not completed. In addition, of what has been completed, the decks will need to be partially removed and replaced since the Trex product was installed incorrectly and not to required standards and the siding on the sunroom will have to be remove and reinstalled as it was not properly installed as well. I have tried to work with Paisley Design to resolve these issues and have patiently waited for work to continue, but to avail. I would not recommend their services to anyone.
    - Scott M.
  • F
    I purchased a home with a pool in Knoxville in October 2017. Prior to the sale of the home American Leak Detection was contacted to conduct a leak test of the pool; they determined there was a leak near the light in the pool. The leak repair near the light was completed before I purchased the home. We kept the water level down over the winter. In February 2018, we added water to the pool to bring it to its proper level. Over the next 48 hours, we noticed the water level dropped in the pool several inches indicating a significant leak. Now as the home owner, I contacted American Leak Detection to come out and conduct a leak test on the pool at the cost of $400. They determined that there was a large area along the tile line on one side of the pool where water was seeping. The crack in that area of the pool existed prior to me buying the home but I wasn't too worried. I paid $400 for the inspection/test and then contacted a local profession pool contractor (Prism) to come out and repair the area leaking, as identified by ALD. After allowing ample time for new tile/grout to cure, I refilled the pool a few days later. Much to my disappointment, the pool still is losing water (leaking) at the rate of 1''+/24 hours when filled to proper level. I called American Leak Detection after realizing that my pool was still leaking and asked to speak to a Manager. I spoke to a female (I believe her named started with an "A") and she identified herself as a manager. I told them that they had completed 2 leak detection test on my pool in the past 6 months (one for previous owner, one for me) and that all indicated leaks were repaired by professional pool companies and that the pool is still leaking. I requested that ALD come out and conduct a new leak detection at no charge; clearly they had missed something. The manager told me that they could come out to reassess but I might be responsible for further charges for their visit, which I wasn't comfortable with, given they had done two leak tests in the past 6 month and the pool was still leaking significantly. I asked for a full refund of my $400 leak test, which she refused and said verbatim "that's not happening". I don't understand why a company that specializes in leak detection wouldn't consider issuing a full (or even partial) refund when they had "diagnosed" the pool twice in the past 6 months, all identified leak areas were repaired by professionals, and the pool still leaks! Shame on American Leak Detection!
    - Marshall M.
  • A
    Working with John King and his crew was a very pleasant experience from the first phone call to the completed project. John himself came the very next day to provide the estimate and was very straight forward about the project and the cost. He gave me a direct quote at the time of estimate and his crew arrived within the time promised. They were very professional and polite and did an exceptional job! I am looking forward to using my sun porch made possible by Mr King and his crew.
    - Paula B.
  • A
    Before the build Jeff discussed the project with us and offered good suggestions related to the construction as well as aesthetic design ideas. Jeff and his crew arrived when scheduled and were on time each morning. The work progressed steadily. Jeff and his crew pay attention to detail and don't settle for work that is not up to their high standards. When complications arose Jeff was able to come up with solutions that kept the build on schedule and enhanced the project rather than compromising it. Each night debris was cleaned up and at the end of the build all debris was removed and extra materials were neatly stacked in our garage. We love our screened patio. It is definitely the nicest in the neighborhood.
    - Jesse W.
  • A
    Sunrooms Express did a wonderful job on our screened in patio. Barry was great to work with and always followed up promptly. His crew was very friendly and offered suggestions to make our area look great. We found him to be the most reasonably priced contractor with great quality. We would highly recommend him and his crew.
    - Stephanie M.
  • A
    Derel, installer, on time, knowledgeable, very professional.  Very happy with installation of both door & screen room.  Sub-contractor for electrical that the company uses was slow and difficult to schedule to arrive to do the job.  Took repeated calls to finish electrical work.
    - Amy L.
  • F
    The work done by his crew was great. Tatum is extremely difficult to work with because he lies, overcharges, forgets what you tell him because he doesn't write anything down, and does not complete the work paid for. The bathroom was completed on June 15th and we still cannot use the shower because it leaks into our foyer downstairs. Tatum came back 2 weeks ago to fix it and left a hole in the ceiling and it still leaks. We have contacted him multiple times and each time he says he will be here and never shows up. DO NOT HIRE HIM.
    - Karen L.
  • F
    Came by the house and gave an estimate to install. Said it would work out great 6 months out to install. The next week I move money around and get a home loan with closing cost to have my funds available. Ignored my calls from phone numbers he had saved from me for over a month. I had to call from a phone number he didn't know for him to answer. Said he was now booked and by him not answering the phone, that should have been a sign he couldn't do it any more. Unbelievable. If you want someone reliable and who will actually answer the phone, go with someone else.
    - Steve P.
  • A
    We requested an estimate for a 2nd story deck rebuild/4 seasons room built onto the back of our home. Will was very responsive, and made time in his schedule to stop by shortly after reaching out for a quote. He was very knowledgeable about what would need to be done to make sure the addition would be very well built and match my "wants", and was able to answer all questions around the build and any options we wanted; we had received multiple quotes for this project, and the Summit quote was very detailed, so that we could see the exact breakdown of costs, and was cost competitive with the other quotes we received. We decided not to pursue the addition, but hopefully can work with Summit on future projects.
    - Amanda D.
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Outdoor Services in Knoxville

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