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Fireplace Repair reviews in Knoxville

  • B
    THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
    Stove: came out and then said "its too heavy. We'll call you back." Two weeks later we call and they put us on the schedule provisionally; "we'll call you back." We call day before to confirm and they say "we're not sure; we'll call you back." No call now one month later. Bottom line: sometimes great, sometimes poor communication.
    - Ted J.
  • A
    THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
    They agreed to help us budget the project by splitting it into two parts. The first part was the external repair, which they have completed. Very professional job. Looks great. We will call them to come back in a few weeks to finish the work on the interior of the chimney.
    - David W.
  • C
    THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
    Unfortunately, I am not pleased with the appearance of the final product, however the functionality is intact. I have a very small fireplace in a small living room. This was designed in the 1950s as a coal burning fireplace. It's shallow, short, and narrow. I found a wood-burning stove on-line that fit into the space perfectly. These guys are responsible in terms of scheduling appointments for estimates and in showing up for the job on time. They were courteous and knowledgable. They explained every step of what they were going to do to my satisfaction. As they installed the project on the roof, they took pictures and video of what they were doing. They were relatively clean and also efficient. They remarked to me on how much they appreciated that I was prepared and that I had everything ready and how easy the job was going to be because of that. Now for the bad part and this really does upset me every day and multiple times every day. The fireplace is a focal point of the room. I wanted the wood stove to enhance that focal point, but it is now a detractor. It is not centered within the fireplace opening laterally, that is, from side to side. There is at least one inch greater space on the left side of the stove versus the right side and it is inescapably noticeable. It p*sses me off every time I look at the dadgum thing. They also left the job site before they leveled the stove. So they just weren't concerned at all it seems about the aesthetics of the final product. I called them back to the site soon after they left and fortunately they were still nearby having lunch so they came back right away. They did level the stove then, but told me there was nothing they could do about the centering of the stove because, "that's where the pipe came down." Now, I don't accept that. I may be ignorant of how this works, but I think it's because they didn't position the stove before they cut the hole in the shroud through which the pipe exits up into the chimney and they didn't want to take it all out and have to recut that shroud, reinstall it and reattach the pipe. If I'm wrong about that and they want to make a case about it that sounds logical, then I'm willing to void this review, but I really think that's what was going on. They just didn't want to deal with it. It was a quick easy job, they made some money on it and didn't want to cut into that profit by spending anymore time on it. I feel badly about writing something like this, but I've sat on these feelings for over a month in order to ensure that I'm not going off half-cocked. Additionally, I should add that when I called the company to report the problem, they told me they'd address it. I should have made more fuss when they came back, but I didn't, just accepting their excuse and not questioning it. The company never called me back to see if I was satisfied with the work. I called them one additional time about something completely unrelated and stated that I loved the stove, but was unhappy with it not being centered in the fireplace opening. They simply didn't say anything about it to me.
    - Lisa H.
  • A
    Flame Pro Tech Services Inc
    See above. They covered areas that were used to place and clean the logs and fixtures. They carefully reassembled the fireplace and it looked wonderful when they were finished. There was a potential problem with the chimney that they informed us about and provided us with pictures of same. We were very impressed with the quality of service provided!
    - Pamela G.
  • A
    Flame Pro Tech Services Inc
    Flame Pro was not able to make the first appointment on the 20th due icy roads.  I received a phone call indicating such and was assured the tech would be there the next day.   The tech took time to answer my questions and point out how the fireplace worked.
    This is a very professional company and I highly recommend their services.
    - Patricia W.
  • B
    Firehouse Chimney & Duct Clean aka Seymour Chimney
    It went fine. It wasn't as involved as I thought it was going to be because they were in and out pretty quick. They were pretty prompt. There were no extra charges. We have a gas fireplace and it hadn't been cleaned in a while. So I thought it would be appropriate for them to clean it. They said it was in pretty good shape. It was a non-event pretty much. $99 for what they actually did probably was a little high. It took them 30 to 45 minutes. They seemed to know what they were doing. It's an enclosed gas fireplace and they knew how to open it and take it apart. So, they seemed to be pretty knowledgeable. They came on the time they said they would come. They were professional.
    - Harry B.
  • A
    Firehouse Chimney & Duct Clean aka Seymour Chimney
    He was running a little behind but called to let me know that so it was fine. Was respectful, did a wonderful job on the fireplace and the chimney. Took photos at the top to show me where I might want to consider upkeep in the future and some maintenance repairs needed. Saved me several hundreds of dollars by letting me know what repairs did not need to be made. VERY happy with this service.
    - Mona C.
  • A
    Flame Pro Tech Services Inc
    He was tremendous. There was a problem with my fireplace. It didn't work quite like I thought it should. He took a part out, revised it, put it back and it worked better than it did before. All the way around he was extremely good.
    - Glenda D.
  • A
    Firehouse Chimney & Duct Clean aka Seymour Chimney
    On time, professional, neat and clean for such a messy job.  Seemed very knowledgeable spent time to talk about fireplace care and upkeep and answered questions I had about wood burning fireplace inserts.  We will definitely hire them again in the future!

    - Kelly L.
  • A
    Firehouse Chimney & Duct Clean aka Seymour Chimney
    The guys did an excellent, clean job under messy weather conditions.  They contacted me quickly after purchasing the service to schedule the work and arrived as scheduled.  Given their expertise, I expanded the work to include inspection and cleaning of my fireplace.  It was great to feel everything was safe after their visit.  I happily recommend them and will use the company again.
    - Elizabeth R.
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Fireplace Contractors in Knoxville

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