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Chimney Sweeping reviews in Knoxville

  • A
    Tennessee Chimney Care
    Excellent communications, set appointment on my schedule and arrived on time. Brandon was neat and clean. He took precautions not to make a mess and did an excellent job cleaning chimney and cleaning up. I would definitely hire him again.
    - Larry V.
  • B
    CHIMNEY SWEEP WEST
    The chimney chase fits well now, but my roofer, who examined and photographed the area and then mentioned Chimney Sweep West, found considerable shingle damage later, confirmed it for me with addition photos , then had to reroof about half of me roof.
    - David A.
  • A
    Tennessee Chimney Care
    Beautifully done! I'm very impressed with the professionalism, from the equipment to the service itself and Brandon and Ronda. We hadn't had the chimney swept in a few years and Brandon tackled it like a champion, Ronda assisted and they left the the area absolutely spotless. One of the things that most impressed me was that they care for their equipment which means the hoses are clean and the drop clothes are clean and don't leave ashes or soot on the floors and surroundings of the fireplace. Tennessee Chimney Care/Brandon and Ronda are terrific and I even wish I had more chimneys for them to clean! :)
    - Amy A.
  • B
    THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
    Stove: came out and then said "its too heavy. We'll call you back." Two weeks later we call and they put us on the schedule provisionally; "we'll call you back." We call day before to confirm and they say "we're not sure; we'll call you back." No call now one month later. Bottom line: sometimes great, sometimes poor communication.
    - Ted J.
  • A
    Tennessee Chimney Care
    My chimney was flagged after a home inspection. I needed a chimney inspection ASAP in order to sell my home. Called TN Chimney Care. On late notice they made time to inspect my chimney. They were very professional and explained the situation with the chimney. They even called around to find some materials I need in order for a small repair. I am very happy with their service! I would highly recommend TN Chimney Care.
    - Nick G.
  • A
    Tennessee Chimney Care
    They were very professional, arrived on time, were thorough in their explanations, and offered only services needed! I could not be more pleased with hiring Tennessee Chimney Care. I would absolutely hire them again in a heartbeat.
    - Austin M.
  • A
    Tennessee Chimney Care
    Brandon was very punctual. He did a great job. Left my house very clean. He pointed out a crack on the floor of our fireplace and told me how we could fix it. He also suggested a tree service to get a tree trimmed away from our chimney that could start a fire. He tightened some loose bolts on our damper. He was very friendly, prompt, and professional. I will be calling him again to get our chimney swept in the future!
    - Allison B.
  • A
    Tennessee Chimney Care
    Brandon returned my call quickly was able to swing by that same day on his way back from another visit. He performed the services very well, actually being rather a perfectionist, and explained the work thoroughly. He related the pros and cons of needed repairs. We decided to order a more expensive chase cover that would last for decades. We have a two story house of which Brandon had to go on top. He and his wife were pleasant and professional, and we would recommend Tennessee Chimney Care to anyone.
    - Maureen H.
  • C
    THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
    Unfortunately, I am not pleased with the appearance of the final product, however the functionality is intact. I have a very small fireplace in a small living room. This was designed in the 1950s as a coal burning fireplace. It's shallow, short, and narrow. I found a wood-burning stove on-line that fit into the space perfectly. These guys are responsible in terms of scheduling appointments for estimates and in showing up for the job on time. They were courteous and knowledgable. They explained every step of what they were going to do to my satisfaction. As they installed the project on the roof, they took pictures and video of what they were doing. They were relatively clean and also efficient. They remarked to me on how much they appreciated that I was prepared and that I had everything ready and how easy the job was going to be because of that. Now for the bad part and this really does upset me every day and multiple times every day. The fireplace is a focal point of the room. I wanted the wood stove to enhance that focal point, but it is now a detractor. It is not centered within the fireplace opening laterally, that is, from side to side. There is at least one inch greater space on the left side of the stove versus the right side and it is inescapably noticeable. It p*sses me off every time I look at the dadgum thing. They also left the job site before they leveled the stove. So they just weren't concerned at all it seems about the aesthetics of the final product. I called them back to the site soon after they left and fortunately they were still nearby having lunch so they came back right away. They did level the stove then, but told me there was nothing they could do about the centering of the stove because, "that's where the pipe came down." Now, I don't accept that. I may be ignorant of how this works, but I think it's because they didn't position the stove before they cut the hole in the shroud through which the pipe exits up into the chimney and they didn't want to take it all out and have to recut that shroud, reinstall it and reattach the pipe. If I'm wrong about that and they want to make a case about it that sounds logical, then I'm willing to void this review, but I really think that's what was going on. They just didn't want to deal with it. It was a quick easy job, they made some money on it and didn't want to cut into that profit by spending anymore time on it. I feel badly about writing something like this, but I've sat on these feelings for over a month in order to ensure that I'm not going off half-cocked. Additionally, I should add that when I called the company to report the problem, they told me they'd address it. I should have made more fuss when they came back, but I didn't, just accepting their excuse and not questioning it. The company never called me back to see if I was satisfied with the work. I called them one additional time about something completely unrelated and stated that I loved the stove, but was unhappy with it not being centered in the fireplace opening. They simply didn't say anything about it to me.
    - Lisa H.
  • A
    THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
    The previous owners had sadly neglected the chimney and the Mad Hatter fellas were able to clean the chimney and provide me reassurance all was in order.  They will be back out to rebuild a crumbly back wall -- and I'm confident they will do a great job of that too.
    - ANN M.
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Chimney Sweeps in Knoxville

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