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Auto Service reviews in Kingston

  • D
    Roberts Auto Repair
    I'm posting this review to counter a positive review for previous work that I had posted to the businesses' website when I had my starter replaced a few years ago. I was pleased with their work at the time and when the owner asked that I post a review, I did so. I later needed some additional work, including replacing my timing belt, which I knew was needed. A few months after the work, I started to have major engine problems and went to a different repair shop (which I still use). I had to have my engine replaced because the timing belt had not been installed correctly by Roberts. I posted a negative review to Roberts Auto and received a very hateful phone call from the owner arguing that "the timing belt can't be installed incorrectly- you just call a Toyota dealer and ask them!". My negative review was not posted to their website. Several auto mechanics from my workplace said "of course the belt can be installed incorrectly- if you'd asked us, we'd have told you to stay away from Roberts". In my understanding, the belt actually wore away part of the engine because it wasn't tracking properly and rubbed against part of the engine. Granted that is probably a poor explanation, as I'm not mechanically inclined, but the wear on the engine from the belt was quite visible. I've had people I know tell me they used Roberts based on my review on their website. I would remove my positive review, but I cannot- all reviews are screened by Roberts and no negative reviews are posted. I'm posting to Angie's list in an attempt to counter my positive review. Stay away from this shop,
    - ROGER R.
  • A
    Turpin Auto Repair

    He is so good; he is amazing at what he does; he is the best in the world. He gives the best estimates, will quote you fair and stands behind his work. If you are a woman or a man it doesn't matter. He is just that good and I really recommend him to anybody. I really think the most of him. He is actually about to do a carburetor on another car. He is really good about that. He will do a free estimate so he let us know how much it was going to be. So we know how much it is going to be and he will do it for that. He did not gouge us (on price) the last time he worked on our car like the other places do. I had to take the car in and I am disabled. I thought I was going to get gouged, but he was very good with me and I appreciated that. He did not give me the wahoo and I think a lot of women get that. He did not add things on. He has a good guarantee on his work. He was able to tell me what was wrong with it and explain to me about it. I was able to tell my husband about it. If I can explain to my husband about it I thought it was pretty good.

    - Melissa S.
  • A
    Cadillac of Knoxville
    They're very good. Their services are great, they're ready to help you. If I'm going to be there for a while they will always ask me about the car, it's just an overall a very good experience. They're very professional.
    - Roy W.
  • A
    Grayson Hyundai
    They got it done timely. It was under warranty. One day I was driving along listening to SIRUS and then it went dead. I got the appointment right away and my husband took it in the next day. They did have to order the radio so he had to take it back.
    - Kathy K.
  • D
    Lenoir City Ford Mercury
    I have a new Ford and they give me free oil changes that's why I use them.  I don't think they did a really good job because I was supposed to get a free oil change and a 29 check and they didn't do it.  They're supposed to give me a certificate of what they checked and I never got this certificate.  It's 3 times that they never gave me anything that they did so I don't think they're really good.  The oil change is not free anymore so I'm going to go someplace else.  The quality wasn't very good because the only thing they did was change my oil and they didn't rotate my tires or check my windshields or brake lines.  They didn't do what they're supposed to do.
    - EUGENE B.
  • A
    Grayson Subaru
    Grayson is a very nice place and they are very helpful. I went there knowing what I wanted and they were very helpful. We are always satisfied with the work that they do. Sometimes we have extra service that is age related on the maintenance plan. I think the prices are normal. I liked the price of my vehicle when I bought it and I think that the maintenance is good as well. Everytime we go, even to just get an oil change we get a thank you note in the mail. My husband doesn't always call for an oil change appointment, he can just drive over there and they will do it.
    - Lorry R.
  • A
    Jim Cogdill Dodge Chrysler Jeep Ram
    My experience with them has been excellent. They provide good service. Prices are reasonable. They make sure to give a quick appointment. They deal with all kind of vehicles. Their have great knowledge.
    - TERRY S.
  • F
    Telegraph Dodge Chrysler Jeep Ram
    I was connected to a Mike Guilbault- Used Car Manager.  I told him I was very interested.  I asked Mike if he could walk around the car and note dings and dents along with any other work needed to be done on the car.  He said, “I guarantee you there are no dings or dents and the car is in perfect condition.  As a matter of fact I will be losing over $1000.00 on that car at that price and wholesalers are calling me to buy it?”  I told him, if that was truly the case to write it up and tell me the out the door price and I wanted the car. Mike said, “I don’t do that,” and said he would transfer me to one of his best salespeople to finish the deal, Daren Korby.  I explained to Daren that I would be traveling from Tennessee to Michigan and it was over 525 miles.  I needed to bring someone with me to drive it back and put my dogs in a kennel.  I asked one more time, “is their was any damage on the vehicle I should know about?”  He assured me the vehicle was in perfect condition and went through a through inspection within the dealership.  I asked if it was certified and he said, “No, it would cost me another $300.00 to certify and it wasn’t necessary  as I would have the remainder of the power train warranty which goes to 100,000 miles. I said, “If the car has no blemishes, dings or dents and otherwise perfect I would be happy to give him $1000, to hold the car until I could make arrangements to drive up, put dogs in kennel and find someone to drive the car back.” I told him I was 525 miles away once again.  I told Daren I was a professional business woman would be taking the car to an Independent Mechanic to check out the car when I arrived. On Monday when I called to confirm I would be there on Tuesday. Daren inquired if I was going to write a check for the balance?”  I said no, “my loan is approved with Pen Fed. Credit Union.”  He said he needed the check in hand before he could release the vehicle and also proof the car was insured. My Credit Union overnighted a check we would both sign and I had the Hartford send him proof of insurance by fax.  I did my part. The drive was over 10 hours and we left Monday night and drive 5 hours and then drove another 5 on Tuesday morning arriving around 2:30 after lunch. The 2. check already arrived from the Credit Union and he had proof of insurance.  I followed through on everything on my end. Upon inspecting the vehicle, I noticed damage on the convertible top, back section near the trunk on the drivers side.  There were little drop like spots that wore through the material.  Daren tried to pass it off as normal wear and tear, but I knew something was not right. Upon taking the car for a drive, I stopped a few blocks away at a very honest body shop, whose name he prefer not be mentioned as it would not be good for business!  He told me, “It looked like someone got a chemical on the hood that ate through the material.”  He also noted the back window as not sealed properly and the molding was bent, meaning it would leak.  He asked the price and I told him $13,998.  He went inside and looked up the cost of a new top and came back and said $1700.  The top could not be repaired.  He suggested I walk away from the deal. I went back to dealership, and requested my deposit back.  I am not pleased that I went to the expense and trouble of coming over 525 miles and incurred costs of $150.00 for gas.  Two nights at a motel of over $165.00 with tax, meals for 2 days and the kennel cost for my two dogs of $75.00, plus the friend who I offered $100.00 and meals and room to drive the a car back.  Meals were reasonable $97.00.  Total spend was $587.00 because the Manager and Assistant Manager lied about the condition of the vehicle. I would like to report this dealership to any ethical Dealership Association.  If there is a way to recoup my costs for this trip, I would appreciate the name of an organization to contact.  The lying does ruin credibility for the auto industry and I will be posting this on Angie’s List, Google, Auto Trader and will write to the Attorney General, pending a response from Allison at, The Michigan Automobile Dealers Association.
    - Anna W.
  • C
    Jerry Duncan Ford Lincoln
    Their prices are competitive with the other auto repair places for regular service, oil change, lube; etc. I have had one or two major service problems that they have fixed for me. They have been there for years. They have a good reputation. They have always been honest and prompt. I have only had one bad experience with them. They were good with the routine tire changes, oil changes, brakes; etc. I will use them again in the future.
    - CHARLES P.
  • F
    Firestone Complete Auto Care Store
    While installing new tires, the manager called me to the desk and said they had discovered a serious problem with fluid leaking at the CV joint. He said the problem had to be fixed immediately, before I drive it any more. He said I shouldn't move it off the premises without getting it repaired. When I explained that I had errands to finish, he said the problem was so severe that I should rent a car or call a cab to finish my errands, but not to leave the shop without getting it fixed, or I could have a serious accident. When he stepped out of the showroom, another employee told me to just have it fixed as soon as I could, that it wasn't as urgent as the manager was telling me. The estimated cost for the "urgent" repair was several thousand dollars . I later took my vehicle to my local repair shop that I've used for many years. They said it wasn't urgent, but needed to be fixed and did the repair for $300. I had been getting my tires at this particular Firestone shop for a number of years before that, but I will never use them again.
    - ROGER R.
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Auto Services in Kingston

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