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Garage Door Repair And Installation reviews in Jonesborough

  • D
    Ace Garage Doors
    I just had the most negative customer service experience I've ever had with a contractor. I know that my wife and I tested Dave's patience, but he responded by accusing me of lying, wouldn't let me finish a sentence, and hung up in my face today. I was pretty angry at first, but his response was so far out of line with the situation, I am concerned about his well-being. Here's what happened, from our perspective. I will not be surprised if Dave posts a hostile response to this review, although I hope he has calmed down by now. We hired Ace when we needed a new garage door 2 years ago. Dave did a good job - I can see why he got "A" reviews. A few weeks ago, our 2-year-old door buckled in the middle - probably because of cold weather and us accidentally bringing it down on a car bumper, even though the sensor pulls up the door when it senses an obstacle. It buckled so easily, we thought the door might be defective. Our old door lasted 20 years. My wife called Dave at Ace Garage Doors again. He was very gracious and came out to look at our problem, and he didn't even charge us for the visit, since he was in the area. He described several problems, but could not actually repair them (we are not sure why - seems like minor renovation/adjusting tracking would be something he did regularly). We could not be home when he came by, but he described the issues to my wife on the phone. She did ask if the door was under warranty, but he explained that our negligence likely caused the damage, so, no. She took notes about what was wrong and planned to call him after Christmas to order a new door. The conversation was polite and gracious on both sides. One of us should have been home to talk to Dave, see exactly what he was describing, and then follow up with how he could fix the issues. I called Dave today to ask more questions about the door quality and to clarify that we did not re-program the tracking, as my wife speculated we might have done. We also needed to order a new door - we were planning to use Ace again. This was our third conversation with Dave in about a month - we have not been harassing him or calling with demands. Another lesson for my wife and I is to have one of us follow a project through, so that communications are consistent and clear from start to finish. I will admit that I was a little irritated when I spoke to Dave today - the door we purchased two years ago was subpar, and I felt he should have been able to fix the tracking problems, instead of just describe them. I also asked about a warranty on the door, and that's when he snapped. He got defensive, started interrupting me, accused me of lying to him ("your wife said...!"), and then hung up the phone. We have years-long relationships with local contractors who can vouch for us as good customers, just as Dave has a pretty good track record with customers. His two worst reviews are related to subpar materials two years after a job (our issue with the door we bought), and to poor communication (yep). Based on our experience (and other reviews), if you are going to use Ace Garage Doors, select a sturdy, high-quality door to be installed. It appears that Dave is more likely to get angry if you have to call him back after initial installation. One test of a person's character is to see if he can take responsibility for his actions. We take full responsibility for testing Dave's patience for the reasons listed above, but I am floored at how rude he was on the phone today. We hope Dave finds some peace in the New Year. Mike and Myra Elder
    - Mike E.
  • F
    All Seasons Insulation
    cannot attest to the insulation part yet... i guess i may need to write another review when winter arrives, but from the problems with the door, i doubt we received what we paid for. the garage door job was arranged by the builder who built the garage; had i read the reviews on other platforms, i would never have let them do this job. several problems in the three months that the door was installed. the top panel cracked & they refuse to replace or warranty, after they said they would warranty it!!! run from these people!!! so now we are out another $250 for one panel, and we'll have to find someone else to install it.
    - kim s.
  • A
    Ace Garage Doors
    They came out the same day I called to assess the problem. Offered an affordable solution and ordered it. Came back a week later to fix it. Polite. On time and called before they came for installation. No surprise charges. I got exactly what I wanted and it only took them an hour and 20 minutes to install an 16x7 garage door. Would recommend to a friend!
    - David S.
  • D
    OVERHEAD DOOR CO OF JOHNSON CITY

    A 15 minute service call to repair a mistake they made in rigging my garage door.  I talked with the owner and explained they were repairing a mistake made by their employees on a prior call some months ago.  She ignored my information and demanded a service fee.


    Do not deal with these ridiculous greedy people.  You can find better on this list.


    - Andre B.
  • B
    Hometown Garage Doors
    Hometown garage door company was excellent in providing the service I needed at my home to replace my garage door opener and springs. They were very professional and prompt. 
    I feel the cost was very expensive. If I was able to shop other companies for the replacement, I would believe the cost would have been more reasonable. I was not able to research due to the original opener was beyond repair and we needed to get in our home that day.
    - Gary S.
  • A
    OVERHEAD DOOR CO OF JOHNSON CITY
    Great! Products are first rate. Brat insulates doors. They seal tightly. Openers are so quiet you may not notice when one of us comes in. Expert installation. No problems since installed. The representative took the time to listen to what we wanted done. Other companies showed up, were prepared to patch up what we had but didn't really listen when we told them we were unhappy with our existing system. Overhead Door has been in business foe quite some time and I expect them to be so for as long as I will have to worry about garage doors! I would not hesitate to do business with them again.
    - JACK H.
  • A
    Ace Garage Doors
    I Called Ace at 10:30 a.m.  Owner answered the phone, asked enough questions to make sure he brought the necessary tools and parts.  He committed to coming out after lunch for the repair.  Called me at 1:00 p.m.  to make sure I was home; arrived at my house at 1:15p.m.  Came in carrying a ladder, ready to work.  The repair was done by 1:45 p.m.  He honored my $25 coupon printed from Angies List page, and left me with a year's warranty on the spring.  I would definitely recommend him, and certainly use him again for any further garage door related needs!
    - CT P.
  • A
    Ace Garage Doors
    We replaced 2 garage doors.  ACE was courteous and prompt.  They assisted us in making a good choice as to the quality and the style of the garage doors.  We compared their price and installation with that of others and found them to be extremely competitive.  Once we decided to order the doors they informed us of their arrival and scheduled an installation date.  It was a great experience and I have confidence enough in their workmanship to recommend them to others.
    - Greg D.
  • A
    Precision Garage Door Service
    My experience with Precision Garage Door Service was fine. The only thing I was worried about was, when they came out, they had not done a proper measurement, so they had to go back and start over again and make a new piece to fit in my garage. But, ultimately when the job was done, it proved satisfactory.
    - Conrad C.
  • B
    Southern Garage Doors & Loading Dock Systems
    They came out and fixed my problem.  Their price was fair.  The garage door has not broken since.  He called two to three times to say that he was running late.  It was 8 o’clock when he got here and there was no additional charge.  I had the door fixed so that I can have the car parked in that garage.  I would rate them B because he was so late.  The quality of work he did is good.  It did not need any rework.  When I called I was answered by a human being immediately.  Their response to my call was good, but he turned up late.  He was professional.  I was satisfied with what he did though he was late.  He was professional and he checked the other garage door to make sure everything was working fine.
    - Larry S.
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Garage Door Repairs in Jonesborough

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