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Carpet Cleaning reviews in Jonesborough

  • B
    Stanley Steemer Carpet Cleaner
    They were over priced. One of the chairs they cleaned was a recliner. Recliners have springs underneath them but one of the springs broke. I don't think they broke it but they didn't tell me or my wife. They just took the broken spring and left it on the table. When I called them about it and spoke to the manager, it was like he didn't care. I don't care about them anymore and I will never use them again. If you are paying top dollar for a service, you should get excellent service. All they had to say was, hey listen when we moved the chair, the spring broke. It wasn't a big deal because I went to Lowe's, found a similar spring, and I put it on the chair myself. It was maybe $5 for the spring and I fixed the chair. It was just the point that the guys just left it on the table and didn't even tell us. The service man made it sound like they gave us a good deal on the price they charged us. I think that they are way over priced. Honestly, we haven't had the carpets cleaned since and so, I don't have another price to compare with. They don't have a very high rating according to Angie's List, not necessarily. I know their franchise. In Florida, we used Stanley Steamer and we didn't have any problems with them. In fact, they had ruined a couch, after they cleaned it, they took the color out of the couch. We spoke to the owner and he had the entire couch reupholstered. He came and looked at it, and said it was their fault and he took care of it. That is good service. We don't have a huge house and it is on one level. They were here an hour. $300 to clean carpeting and two recliners was definitely out of bargain. Afterwards, we checked Angie's List and we got some local carpet cleaners that have much higher ratings. Next time, we will use one of them.
    - Sandra M.
  • A
    A True Clean & Restore
    They thoroughly assessed the carpet that was to be cleaned, and they had equipment to locate the numerous pet stained areas in my carpet. They gave me an incredible range of options to remedy my situation, and they explained in great detail what would be done and what the cost would be as well. Then, the 2 of them worked diligently for 3 hours, and they did the most professional, thorough, and attention to detail job that I have ever seen in my life. These guys are out of this World AWESOME!!!!!!!!!
    - Loyd A.
  • A
    Powell's Carpet & Floor Cleaning
    Best you'll ever find in the business. This is my 3rd house that they have done, and my carpet looks AWESOME!!!! I will use and recommend them to others over and over again!!!!!!! Super Company - Don't look any further than them if you want a GREAT JOB DONE AT A GREAT PRICE!!!!!!!
    - Loyd A.
  • A
    Powell's Carpet & Floor Cleaning
    Mr Powell showed up on time, made me aware of potential issues with our carpet before he even started. He did a very professional job and threw in an extra room at no charge. He was very kind and courteous.
    I would recommend Powell's to anyone.
    - Robert L.
  • D
    Stanley Steemer Carpet Cleaner
    IWe emailed back and forth to the company with the issues we had (Feb 20th)  had one concern ? we have never used a professional carpet cleaner before ? so do not have any previous experience with what to expect?.   The gentleman was very nice, an hour late, but nice?.   We were scheduled at 1-4pm? I got a call at 10am saying they were running early and did I want to schedule for 1pm? I said sure?  but at 1, I got a call they were running behind, and he would show up within an hour or so? So, we waited?. He arrived around 2:00-2:15?   We paid extra for the deodorizer since there was a little bit of pet smell in the living room?  He mentioned it would kill any smell in the room, so we went ahead and got it?  Well, the house is pretty much empty ? and I went back a week later (last Saturday) to do some more packing up of items and noticed as soon as I walked in, there was an odor inside?.    I guess we misunderstood when he said the deodorizer would get rid of any pet odors, etc. completely? Just a little disappointed with paying $114.00 to clean 2 rooms and it smells now (when there really wasn?t an odor before he arrived and now there is)? I plan on just taking my Bissell carpet cleaner over there this weekend and see if I can get rid of the odor?.    
     
    From: Regina Holtzclaw [mailto:regina.holtzclaw@steemer.com] Sent: Wednesday, February 20, 2013 8:57 AM
    To: Mathes, Trina D.  Subject: RE: Stanley Steemer Pricing / Info
     Dear Mrs. Mathes,
    I am very sorry for all and any inconveniences you have experienced. With the deodorizer sometimes it can take a 2nd application. This of course is at no additional cost to you. What happens is the source of most odors such as pet
    are caused from bacteria. Our deodorizer is an anti microbial or good live bacteria in put it in layman's terms. What it does is attack the source of the odor and actually do away with it. Sometimes it can require a repeat of the application of deodorizer. If you will let me know what day is good for you and if you prefer morning or afternoon I will get a crew out there to access your
    situation and re deodorize and even re-clean if necessary to take care of this situation for you. Again I apologize, however I will have the situation corrected for you. Thank you for letting me know and thank you for using Stanley Steemer 
    with Regards, Regina Holtzclaw  Office Manager
     They agreed to come out a second time for free to deodorize the carpet again a week later.   We scheduled Feb 23rd between 9am-1pm due to them being late the first time.  Thought we would get the early appt..   We waited all morning for them to call.  We got a call at 1:20 PM saying they were on their way.  After waiting ALL morning for them, we could not meet them due to another scheduling conflict... So, another day wasted.   We rescheduled again for March 2nd between 8-9am hoping to be the first customer.  They arrived around 9-9:30 and were there about 5 min to spray deodorizer.   We waited a few weeks to see if the smell would go away.  I contacted Stanley Steemer on March 25th with our concern of the pet odor still being rather strong and we couldn't understand why the 2 applications of deodorizer hadn't worked.  This was her email response that day:
    I am not sure what is going on with this... I am so very sorry this has been such a tremendous problem for
    you. I am going to refer your situation over to the main operations manager and see what his recommendations are! Again I am so very sorry for this situation and I honestly don't understand why this has not worked. I am going to make him aware of what is going on and see what he can offer to help this situation.  
    With Regards, Regina Holtzclaw
    Office Manager     regina.holtzclaw@steemer.com
    423-246-9475
    I have emailed her 2 times since this email on March 25th (April 3rd and April 30th) and I have not had ONE single response from the company.   Due to the odor in the carpet, we ended up having to rip out all the carpet in the house a few weeks ago.  We have never used a carpet cleaner before, and will never use them again.   So VERY disappointed with the slow service, lack of respect for our time, and now being completely ignored...  I have saved ALL the correspondence emails between myself and Ms. Holtzclaw.
    - Trina M.
  • A
    Stanley Steemer Carpet Cleaner
    A The job was efficiently and professionally completed. the technicians were polite, and my furniure was carefully returned to the proper locations.  So  what's not  to like?  NOTHING!
    - BETTE M.
  • A
    Spotless Carpet Cleaners
    unknown
    - Peter H.
  • A
    Larkins Carpet Steam Cleaning
    They did a great job on my rugs and they were prompt, professional and the price was reasonable.
    - Carrie L.
  • A
    Spotless Carpet Cleaners
    unknown
    - Terese F.
  • A
    Spotless Carpet Cleaners
    came by personally to look at the rugs and talk with me about what they needed. Followed through and returned the rugs looking great!
    - pamela m.
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Carpet Cleaners in Jonesborough

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    K
  • Klean-It!

    264 Robin Circle
    Bristol, Virginia