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Boarding reviews in Johnson City

  • D
    Firstly, I have to confess that I have never written a negative review in my life- not of a product or customer service experience, and definitely not of a company. But, after our experience with Camp Ruff-n-More I feel compelled to make a statement because our encounter was extremely disappointing and unprofessional. Since we moved to Johnson City last year, our dog has been an active and frequent visitor to "camp," both for daycare and extended boarding. Because he appeared to be happy after he visited (often tired from playing), we were willing to overlook the pungent smell of the facility, the overcrowding, and the unfriendly staff members. Unfortunately, at one point, our dog was even injured because the fence was short enough that it proved jumpable for mid-sized dogs. That should have been a sign. However, up until this week, every time our dog came home from Camp Ruff-n-More we were told that he "had fun" and "did good." So, we attempted to shrug off our complaints and move forward. But, the worst and final incident took place this week. A staff member, Alicia, asked that our dog not return to "camp," because he apparently got into two altercations with other dogs while they were entering/leaving the play area. I was shocked, disappointed, and confused to hear this, especially because the behavior was so out of character and unprecedented. We utilize the Johnson City Dog Park frequently and our dog has been boarded in numerous other facilities without incident. I took this charge very seriously, and wanted more information to pass along to our dog trainer. But when pressed, the staff member could provide no additional information- none. Apparently, our dog had been demonstrating "increasingly aggressive behavior" that proved concerning. This was news to me- there had been no mention of this during our frequent visits, no documentation, no phone calls, no specific information or examples. I will admit that the visit prior, Alicia off-handedly commented that he had "snapped" at a larger dog, but she did not express concern or "warn" us that the incident was problematic. The encounter seemed relatively normal. When I went to pick my dog up for the last time, I encountered further frustration and unhelpfulness- she "did not know" the answer to my questions because she "was not there" when it happened. After half a year of patronage, our dog was dismissed because of an incident for which there was no forewarning and without satisfactory explanation. I understand and appreciate the need for safety, but as a loyal customer and attentive dog owner, I also feel that the way the matter was handled, explained, and rationalized was unsatisfactory. Honestly, at this point, I am happy and relieved that we will no longer be using Camp Ruff-n-More. If you value honesty, knowledgeable pet care, friendliness, and professionalism- this is likely not the place for you or your dog.
    - Megan T.
  • A
    I have been more than satisfied with the service of all the vets and staff (technicians, receptionists, boarding) at Cherokee for the past three years.  They have provided service for my pets from wellness/prevention to critical care and end of life needs.  I find them to provide clear explanations of options (empowering me to decide) and this is done in a respectful and compassionate manner when those decisions are difficult. Needs have spanned dog bite to heart and kidney issues to ear infection and pancreatitis, and have included outpatient to hospitalization care.  They have supported me in figuring out a nutritious home-cooked diet (vs canned) because I felt it was in the best interest of my dog with special needs. The boarding staff are caring and I know that if there is a question or concern they will phone me while I am away.  (I had no worries leaving my dog with them when she was in a delicate post-hospitalization period and needed to be monitored for returned symptoms.) When my dogs are excited to ENTER the building when we are in the parking lot, and when they enthusiastically greet boarding staff in the lobby, even when they are there for veterinary care, that tells me that they have good associations with Cherokee---and their opinion matters.  I have recommended Cherokee services to friends and will continue to do so.  When it counts, and when there have been crisis health needs, the veterinarians and staff have been there consistently for us.  I would not dream of changing providers.
    - Ronnie R.
  • A
    I am very happy with them. They work partly here and they work in another place. They have a kennel but they do not have outdoor runs. It was hard to make sure you are taken care of and giving personal care. I took my three dogs last week. They are clean, they are professional, they are prompt. They are all women professionals. It is not huge but plenty of urgency to serve. The kennel is reasonable and it is called the "bank house".
    - Michelle P.
  • F
    Recently moved to Augusta, we were looking for a boarding facility for our 2 dogs. Our Bernese Mtn Dog had been diagnosed with bladder cancer and we informed them of that as well as our vet contact number. Our other dog, Dobie/shep mix was healthy. I received a call on Saturday morning at 8 am that our Doberman/Shepherd dog was vomiting. I told them to take her to the vet. They called an hour later and told me that our dog had died. We were devastated. When we went to pick up the Bernese, the receptionist could not tell me what had happened or which vet they had taken my dog. She had to ask another worker. I never received a call or letter from anyone at the kennel. When I asked the vet what they thought happened, they told me our dog was dead when they brought her in. (They had to carry her in to the exam room). They thought that she had "bloat" which is an emergency. This could have happened with us being home but the lack of empathy and lack of communication by the boarding facility is inexcusable. I will not go back to this facility.

    - Melanie R.
  • F
    I have taken my dog there for a couple of years now, mainly for shots and things of that nature. I would have to agree that the building is in need of updates. Although, my recent experience with them leads me to believe that there organization skills need to be updated as well. I dropped my dog off at Northridge Veterinary Clinic on 04-19-12 to be bathed, shaved, and to get her nails clipped. I thought I was dropping her off to be pampered and it turned into a nightmare. They told me to call after lunch to see if they were finished with her so, I did and they told me they were not yet finished and to call back at 4:00p.m. I called back at 4:00p.m. and Dr. Phil Ensminger DVM got on the phone and said to me that something funny and awkward happened and I asked what and that is when he said to me that they accidentally put my dog to sleep and cut open her stomach to spay her. She had already been spayed as a pup and had a visible scar. He told me they got my dog mixed up with another jack russell terrior. I just wonder how does one do that?! Do they not put a tag on the kennel with the dogs name and what they are there for?? Honestly it made me sick to my stomach. When I picked her up they also told me that they cleaned her teeth for free for their mistake. So, not only did my little dog come home with stomach pain from being cut open but they decided to take it upon themselves (without asking) and cleaned her teeth, causing her mouth to be sore. I can honestly say that was a rough recovery for my dog, she is almost 10 years old.... she didn t just bounce back. The one thing that was said to me that I cannot get out of my head was At least now you will know to tell us she is not down here for surgery when you bring her from now on. So, I would have to say that I would Not recommend this clinic to anyone. From my experience they do not keep up with their charting as they should and if they were to label the kennels with the proper information this would not have happened. I have taken pictures from the day she was cut open all the way through the healing process. It is now 05/08/2012 and she is just now to the point to were she is acting normal again.
    - Harold B.
  • A
    The experience we had was excellent. Linus i s always happy to go and come home. A real test is that he is happy when we pick him up. Other boarding places Linus has stayed he would lay around depressed for days after we picked him up.
    - Judine B.
  • A
    Everyone at Cool School does an excellent job with the dogs. Our dog really looks forward to her time there. All we have to say is "school" and she gets really excited. It is obvious that everyone there sincerely cares about your animal and they work with you to help train them and make them the happiest and most well adjusted dog they can be. We've been attending classes, daycare and boarding with them for 3 years now and have not had a problem at all. Daycare is reasonable at $14/day and boarding is similar in cost. It is really great to have a place that I feel comfortable leaving our dog with while we go on short weekend trips, they are always quick to express any concerns they may have observed about your dog while it is in their care (like ours was doing weird things in her sleep and they suggested talking to the vet about it) and someone knowledgeable about animal behavior that I know I can ask questions. I highly recommend them.
    - Suzanne H.
  • A
    I was referred to Nan from my vet, where my dog used to stay when we went out of town. Now he goes to Nan's whenever we are out of town. The kennel is located at Nan's house overlooking Boone Lake. She has several outdoor kennels for large/outside dogs and can also accommodate them inside. Nan is very sensitive to each dog's or cat's needs and keeps them where appropriate. I know she pays very careful attention to every animal in her care. One time I brought my dog there, it was about a week after he had been seriously injured by being hit by a car. He stayed there for a week and Nan paid wonderful attention to him, kept a good eye on him, gave him his meds, and had there been the slightest problem, I was confident Nan would have let me know. You can tell when you meet her that she truly loves animals and loves to care for yours while you are away.
    - Carolyn D.
  • A
    ...
    - Paul S.
  • A
    Excellent and professional staff. Really like what they do and it shows.
    - Melanie R.
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Kennels in Johnson City

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