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House Cleaning reviews in Joelton

  • A
    I have used them before and was very pleased. In fact my neighbor used them, too. She was very pleased. We will both use them again. It's all in the details with house cleaning. I had a list of things. They cleaned those things and more. They even offered to change the beds and wash the sheets (I declined). I wish I could afford them more often.
    - Rosemary W.
  • A
    I had a detailed list. Three woman did MORE than instructed, including windows, blinds and ceiling fans (in every room). They stayed twice as long as expected, so the higher cost was not a problem. My husband, who was home part of the time, said: "They were amazing." The house sparkled. Former owners put down white tile on the kitchen floor, plus white tile/white grout on kitchen counter. It was pure white. Because I clean it myself, I know just how hard it is to get clean. You want a cleaning job where you don't have to do a thing? Call Diamond.
    - Rosemary W.
  • A

    I cannot write a completely glowing review, but I am overall pleased with the service I?ve received from Molly Maid so far. 

    My experience started out a bit questionable in that it took 4 days to get a response to my request for an estimate.  Then the estimate itself seemed to go well.  I had very specific cleaning needs in mind that I wanted done on a monthly basis.  I even provided a list of those needs and went over them in detail during the walkthrough and was assured that they could be accommodated.  The price quoted was based on the time it would take to get all of those items done and was within my budget.  They were able to accommodate my scheduling needs and the crew arrived promptly at the scheduled time on the day of the first cleaning.  Unfortunately, my list of specific needs was not followed on that first cleaning.  Only approximately 85% of the list was completed and I was still charged the full price I was quoted.  They admitted that they did not follow my list, but gave no other explanation as to why it was not followed.  The cleaning that they did was very thorough and well done, it just did not focus on the areas I had so specifically requested.

    Because of the thoroughness of the cleaning that was done on that first visit, I decided to overlook the rocky start and give them another chance.  The second cleaning went much better, as all of my priorities were attended to.  I?m very pleased with the attention to detail that is evident in their cleaning methods.  I plan to continue using the service on a monthly basis as long as these standards continue.

    It is also important to note that the cleanings are taking place while I?m at work and not present.  It is a very important factor to me to be able to trust people in my home when I?m not there.  I?ve not had any hesitations with the crew that Molly Maid has assigned to me.  The screening processes for their employees and the tenure of this crew have put my mind at ease.  For that reason alone, I would recommend Molly Maid over some other smaller or individually run cleaning services.

    - Shannon H.
  • C
    Often late. Staff sometimes sat in car in driveway for extended periods of time before they started work. Neighbors called us concerned. Quality of cleaning was very good. Extremely detailed. Initial clean price was way too expensive. Biweekly clean price was also expensive. Antique furniture damaged without explanation, apology or offer to reimburse or discount service. That was last straw for me.
    - Mark H.
  • B
    When purchasing the deal, I entered dates and times I wanted the service completed.  Music city Maid Service called the next day and worked around my schedule.  I was able to get my carpets cleaned within 4 days! The called when he was on his way, was very friendly and gave me some tips on some really bad carpets in the house. 
    - Katie F.
  • A
    After a week worth of "researching" here on Angie's list for the right cleaning service I settled on Two maids and a mop. They were great to work with. Very professional on the phone, answered all my questions, gave me straight up pricing with set limitations for my needs. Scheduled a date and time that fit with my schedule and called the day before to confirm our time frame.
    The morning of a team of 2 women showed up with all supplies, a smile and a very professional manner. I showed them the house, the spaces to clean and they got to work. As they were cleaning and I was supervising completed areas anything that was not done to my satisfaction was taken care of right then and there with no complaints.
    Overall they did a great job and I will use them again. I was very pleased with my very first Angie's List Provider, it was well worth the annual membership fee.
    - Jennifer F.
  • A
    - April C.
  • A
    Great. They did an excellent job throughout the entire house and did everything we askef
    - Sandra C.
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Home Cleaning Services in Joelton

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