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Cleaning reviews in Joelton

  • A
    I have used them before and was very pleased. In fact my neighbor used them, too. She was very pleased. We will both use them again. It's all in the details with house cleaning. I had a list of things. They cleaned those things and more. They even offered to change the beds and wash the sheets (I declined). I wish I could afford them more often.
    - Rosemary W.
  • A
    I had a detailed list. Three woman did MORE than instructed, including windows, blinds and ceiling fans (in every room). They stayed twice as long as expected, so the higher cost was not a problem. My husband, who was home part of the time, said: "They were amazing." The house sparkled. Former owners put down white tile on the kitchen floor, plus white tile/white grout on kitchen counter. It was pure white. Because I clean it myself, I know just how hard it is to get clean. You want a cleaning job where you don't have to do a thing? Call Diamond.
    - Rosemary W.
  • A
    Both men were very pleasant and professional. Everything was explained to me and it didn't take a long time at all for them to finish. The carpets all look great and new. Thank you for a job well done. I had used them once before and I will use them again when I need carpets cleaned.
    - Becky W.
  • A

    I cannot write a completely glowing review, but I am overall pleased with the service I?ve received from Molly Maid so far. 

    My experience started out a bit questionable in that it took 4 days to get a response to my request for an estimate.  Then the estimate itself seemed to go well.  I had very specific cleaning needs in mind that I wanted done on a monthly basis.  I even provided a list of those needs and went over them in detail during the walkthrough and was assured that they could be accommodated.  The price quoted was based on the time it would take to get all of those items done and was within my budget.  They were able to accommodate my scheduling needs and the crew arrived promptly at the scheduled time on the day of the first cleaning.  Unfortunately, my list of specific needs was not followed on that first cleaning.  Only approximately 85% of the list was completed and I was still charged the full price I was quoted.  They admitted that they did not follow my list, but gave no other explanation as to why it was not followed.  The cleaning that they did was very thorough and well done, it just did not focus on the areas I had so specifically requested.

    Because of the thoroughness of the cleaning that was done on that first visit, I decided to overlook the rocky start and give them another chance.  The second cleaning went much better, as all of my priorities were attended to.  I?m very pleased with the attention to detail that is evident in their cleaning methods.  I plan to continue using the service on a monthly basis as long as these standards continue.

    It is also important to note that the cleanings are taking place while I?m at work and not present.  It is a very important factor to me to be able to trust people in my home when I?m not there.  I?ve not had any hesitations with the crew that Molly Maid has assigned to me.  The screening processes for their employees and the tenure of this crew have put my mind at ease.  For that reason alone, I would recommend Molly Maid over some other smaller or individually run cleaning services.

    - Shannon H.
  • A

    We have used Alpine Window Cleaning twice a year for several years now.  Our home has windows that are 2 and 3 stories high, some accessible only from our steep roof, and they do a great job of accessing them and getting them clean.  Their rates are very reasonable, they are always prompt, courteous, and efficient.  Nate and Crystal do a great job with the scheduling and making sure their customers are taken care of properly.  Because of this, we would never consider doing our windows ourselves again.  It is well worth the price for the great service we receive and I would highly recommend to anyone.

    - Shannon H.
  • C
    Often late. Staff sometimes sat in car in driveway for extended periods of time before they started work. Neighbors called us concerned. Quality of cleaning was very good. Extremely detailed. Initial clean price was way too expensive. Biweekly clean price was also expensive. Antique furniture damaged without explanation, apology or offer to reimburse or discount service. That was last straw for me.
    - Mark H.
  • B
    When purchasing the deal, I entered dates and times I wanted the service completed.  Music city Maid Service called the next day and worked around my schedule.  I was able to get my carpets cleaned within 4 days! The called when he was on his way, was very friendly and gave me some tips on some really bad carpets in the house. 
    - Katie F.
  • A
    After a week worth of "researching" here on Angie's list for the right cleaning service I settled on Two maids and a mop. They were great to work with. Very professional on the phone, answered all my questions, gave me straight up pricing with set limitations for my needs. Scheduled a date and time that fit with my schedule and called the day before to confirm our time frame.
    The morning of a team of 2 women showed up with all supplies, a smile and a very professional manner. I showed them the house, the spaces to clean and they got to work. As they were cleaning and I was supervising completed areas anything that was not done to my satisfaction was taken care of right then and there with no complaints.
    Overall they did a great job and I will use them again. I was very pleased with my very first Angie's List Provider, it was well worth the annual membership fee.
    - Jennifer F.
  • A
    My dog ate something bad and vomited ALL over the living room and hallway when I wasn't home. I tried to clean it twice with my own steam cleaner. I could not get all the stains out and the smell was horrible no matter what I tried. I used Angie's list to find some help. The first place I called couldn't come for a week. I called Coit and they were there in 2 days. Would have been the next day except for my work schedule. I made the appointment for Friday and when I did not get a confirmation call that morning as expected I called them to confirm. My appointment had been scheduled for Saturday (their mistake I believe) but I was told one of their technicians had a cancelation today and could come today. He arrived on time and got right to work. Sprayed deodorizer before and after cleaning and told me if the smell is not gone call and he would come back. This was yesterday and so far so good! My only complaint is that the carpet was pretty wet after. He said it would be 4-5 hours to dry but 12 hours later the was still a couple damp spots. (small inconvenience for getting rid or the stench) Although Coit offers many services he did not try to upsell anything or push other services. He did mention other things they do, but high pressure sales. I would definitely use them again.
    - lena p.
  • A
    - April C.
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Cleaners in Joelton

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