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Cabinet Making reviews in Joelton

  • F
    I do not understand how a company that has been given an "A" rating could have horrible customer service. I had an appointment scheduled with Tony Pearson to come out to my house for measurements and give us a quote on some cabinets. The appointment was scheduled for 5:30 and at 6 he still was not there. I called him to see if he was on his way and got no answer just voicemail. I left a message and never got a call back. What is the biggest part of all of this was that Tony told me that he was pretty flexible and that he could meet at any time that worked best for me. He even informed me that I was down on his calendar. I am a true believe that if you have an appointment scheduled and you can not make it, out of courtesy give that person a call and let them know that you are not coming so they are not waiting around for you. I WILL NOT BE DEALING WITH THEM AGAIN NOR WILL I RECOMMEND THEM TO ANYONE. HORRIBLE CUSTOMER SERVICE!!!!!!!
    - Carrie S.
  • A
    1.  I called to make an appointment, their estimate was Free and their estimated price guaranteed.
    2.  I received an email confirming the appointment day and time
    3.  A few days later, we got a service reminder post card with a funny fish
    4.  On the day of our appointment the contractor called to let us know he was on his way.  And he was on-time.
    5.  Our project was large, and several days later, we received an impressive estimate by email (it was very clear about what was included and what was not included)
    6.  We added a few things and took other things off - that changed the price and subsequent estimate was sent to us a few days later.
    7. Our final estimate was mailed to us, the old fashion way, using the USPS.
    8. other companies submitted estimates to us too, some higher, some lower, but none as impressive in presentation or thoroughness as from this company.
    9. We took our time making our decision and felt best about One Call Home Team.  No regret for our choice.
    10.  Once our mind was made up, it took a few weeks to get on their schedule.
    11.  An agreement was emailed to us (basically the final estimate, with a few changes)  and a few days later another reminder post card.  
    12.  As scheduled, they arrived, right on time, to start our building project. 
    13.  The main contractor was on site the entire first few days and routinely after that.
    14.  As the project went along, we were kept updated by email, sometimes daily, with things such as inspection completion, weather delays,Q & A's, etc.  Changes (with work and price) were documented and confirmed by email too.
    15.   As they were due and according to our agreement, invoices were emailed to us and copies snail mailed.
    16. The toughest part was agreeing on floor plans, colors, styles, fixtures, flooring etc.  But our contractor made this as easy as possible with suggestions of where to look and what things should cost.

    - LaBreeska H.
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Cabinet Makers in Joelton

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