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House Cleaning reviews in Hickory Hill

  • D
    Laura's Home & Garden
    It didn't. I contacted Laura's Home & Garden via email to set up a Sat. appointment. The email reply I received was "Thank you for getting back to me. I will work on Saturdays, but I charge a $40.00 fee. I also charge a $20.00 fee for cleaning the fridge, or oven." The fine print states that appointments are to be performed during normal business hours, so I presume that means Monday through Friday, and that explains the additional $40 fee for requesting a Sat. appointment. I don't understand the additional $20 fee for cleaning the fridge or oven since both items are clearly stated in the heading, as well as on the second line of the description. Decided not to bother with service from this provider.
    - William C.
  • A
    Integrita Complete Care
    ICC has really went above and beyond to make sure our office looks exceptional !!!!... My business partner and I have decided to sign an agreement for services because we was very impressed on how they just came in and went avove and beyond . the last cleaning company we hired barley even showed up!
    - Mary L.
  • A
    Loving Care Cleaning & Referral Service
    Loving Care Cleaning first cleaned my home in December, and they've been cleaning it ever since. The work is EXCEPTIONAL! In addition to thoroughly cleaning my home (they emphasize bathrooms), the beautiful finishing touches are phenomenal. The ladies cleaned my treadmill! MY TREADMILL! That's how thorough they are! Kudos to Lori and the ladies at Loving Care. I really appreciate your hard work.
    - Ursula H.
  • A
    Loving Care Cleaning & Referral Service
    Loving Care Cleaning first cleaned my home in December, and they've been cleaning it ever since. The work is EXCEPTIONAL! In addition to thoroughly cleaning my home (they emphasize bathrooms), the beautiful finishing touches are phenomenal. The ladies cleaned my treadmill! MY TREADMILL! That's how thorough they are! Kudos to Lori and the ladies at Loving Care. I really appreciate your hard work.
    - Ursula H.
  • A
    Loving Care Cleaning & Referral Service
    I purchased 6 hours of cleaning.  That house had not been deep cleaned in a long time.  As a result, I was concerned about how much could be accomplished in that amount of time.  Boy was I surprised.  Rosie did the cleaning.  I couldn't have been more pleased with the work.  My bathrooms WERE IMMACULATE.  I needed the house cleaned because I was hosting Christmas for my family with four overnight guests.  I was able to focus on other Christmas preparation as a result.
    Loving Care will handle all of my cleaning needs from this day forth.  I couldn't be happier.
    - Ursula H.
  • F
    Loving Care Cleaning & Referral Service
    The (2) cleaners were to arrive at 9:00, they arrived at 9:10. No big deal there. As stated on Loving Care's website, we discussed the areas they were to clean.
    • This included:
    • an upstairs bathroom
    • 2 downstairs bathrooms
    • great room
    • kitchen
    • two bedrooms
    • dining room
    • and clean the baseboards in these areas as well
    M first cause for concern, was they arrived but didn't have their own cleaning instrutments (e.g. no broom, mop, vacuum, papertowels, etc).My second indication that this might not go as expected was after discussing their scope of work, one of the ladies asked "What are baseboards?" I digress. One of the ladies proceeded upstairs and started on the bathroom. The other stayed downstairs and started in the great room. After approximately 10 minutes, the lady upstairs called the other from downstairs. They then proceeded to stay upstairs for almost two hours. Again, the only room they were to clean upstairs was the bathroom. However, they took it upon themselves to also clean the gameroom and had "wandered" into another upstairs bedroom. They then proceeded to clean the baseboards upstairs, only one side of the wall though. I had to remind them that both sides needed to be cleaned. This took another hour. Oh and they vacuumed upstairs although this was not included in their scope of work. So at this time, they were three hours into this cleaning (really six hours because there were two of them). Six hours to clean baseboards and one bathroom ! When they finally made their way downstairs, they both started on the great room. Now, I freely admit there was a lot of dog hair in this room. But it took them another hour (x2) to sweep and dust? At this point, we are eight billable hours into this and they have only cleaned 1 bathroom, greatroom,  and baseboards on one floor. Fed up and utterly disgusted at the progress, I called Lorenalee, the owner. She in turn called one of the ladies and advised them they have everything done by 2:00. This seemed to light a fire under them. In the final hours, they half cleaned both bathrooms, bedrooms, dining room, and kitchen. By half cleaned, I mean that nothing was completely clean, only surfaces were touched. In the kitchen, they wiped my countertops and swept/mopped the floor. They failed to wipe down the outside of the appliances and cabinets. In the dining room. they dusted the top of my wooden table but I had to remind her to clean the bottom. The bathrooms weren't mopped, only swept. Residue from the cleaning supplies were left in the bathtubs. These ladies were at my home for the equivalent of 10 hours and you would never know I had hired a professional cleaning service.
    All in all, I would never use this cleaning business again and regret the day I ever heard of them.


    UPDATE to Company's Response: When it was all said and done, the only thing that was added was the upstairs baseboards. They were never asked to clean the game room, loft, or venture into the bedroom upstairs. In fact, when I booked the appointment with you, I informed you this was an initial/deep cleaning and I asked for 2 ladies to clean. This was not a last minute decision. When your worker and her sister/helper arrived to clean, your worker was limping complaining about her leg hurting because she had been to the club the night before. So go ahead and tell me, I'm lying about this as well. In fact, when I mentioned this to you, you called her and she lied saying it was just a bunion. Additionally, the lie you told was that you were coming out to our home to assess the situation. Furthermore, I was unaware that I needed to follow behind your professional cleaners to ensure they do what they are being paid to do. And to say they would have stayed until everything was done is a lie considering their manager told them to be done by 2:00 pm. And the excuse you provided for them dragging was the number of houses that you all had been cleaning in the previous two weeks. So my house and bank account paid the price. And the only reason I paid you, not because you did such a great or even decent job, is because I don't feel like fighting this in small claims court. 

    True all you have had thus far are good reviews but there is a first time for everything. Maybe I was expecting to much from a professional cleaning service. You know, I was expecting them to actually clean.Bottom line....Your workers did not due what they were paid to do...Mostly surfaces were cleaned, cleaning fans were not dusted, mirrors were not cleaned, cabinets nor appliances were wiped down, cleaning residue was left in the tubs.
    - Shondra P.
  • A
    Loving Care Cleaning & Referral Service
    What a surprise! I would have been satisfied with a good cleaning; however, what this team did would be under the category of ' Detailing.' More people than expected arrived, but they simply finished the job sooner still charging for the agreed upon 6 labor hours. The group and team leader from The Restoration Project were courteous, cheerful, surprisingly energetic, well trained, and professional.  I will be using this group again in several weeks to continue a total home-cleaning project.  [DVP]
    - Darryl P.
  • F
    Laura's Home & Garden
    Scheduled this service on 11/02/14 for Friday 1 to 2 pm. Got a confirmation email from provider and a request for a PH nb and other info, which I provided. Today, 11/14/14 the day service was scheduled for between 1 and 2 pm no one showed up. I waited till after 2 pm to call the provider, got a voice mail and left a message. Also emailed an inquiry as to where they were. No response in any form. It is now after 5 pm and still have not heard from anyone.. Very very very Unprofessional. I spent 3 hours prepping for this service as requested and then waist a whole day waiting to see or hear from someone. This has left a very bad taste in my mouth for this company. If This takes more than a day or to to get my refund I will file a complaint with the BBB in Memphis against both Angie's list and Laura's Home service.
    - Howard B.
  • A
    Magic Broom
    They do a fantastic job from floor to ceiling. The price is a little bit more than what I was paying individuals to clean the house but they do stuff that nobody else does and there's just nothing to complain about.
    - Carole S.
  • F
    Pristine Clean & Organizational Services
    I called Pristine Clean and left them a message to say I was relocating to Memphis and needed a cleaning service, I left my name and number but did not hear from them. When I arrived in Memphis I called them again, and again left my name and number and said it was the second time I called them. I have a British accent so I make sure that I enunciate my phone number clearly at least twice, so people will understand, still no call back and I have gone with another cleaning service. Very disappointing!
    - Karen C.
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Home Cleaning Services in Hickory Hill

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