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Carpet Cleaning reviews in Hermitage

  • A
    Darren was extremely responsive to our request for carpet cleaning on a Saturday. He even came earlier when we requested a time change. He was professional and quick and gave us a great price. Carpets looked great and we were very pleased...would certainly recommend his work!
    - Nancy S.
  • F
    Magic Carpet
    This is the same review I posted on Thumbtack. Magic Carpet did work for me on 8/23/17. Gregg called me the week before, we agreed on a date and time, and he agreed to clean the carpets in 2 bedrooms, 2 landings, a stairway, and 4 closets. He gave me a speech about filtration stains three times, which I knew would not come out and I was not concerned about. My husband was at the condo when the carpets were cleaned (and they spent all of 20 minutes cleaning all of those areas) but he was not there to supervise, and I went to see how the carpets looked 2 hours later. The carpets on the stairs, landings, and bedrooms were soaking wet, but the closets were bone dry. The corners of the wall at the top of the stairs were chewed up by their hoses. And later we found that the freshly painted walls in the master bedroom were spattered with dirty water. When I called Gregg of Magic Carpet the next day (8/24/17) to tell him I was not happy about the closets and the wall damage from hoses, he got very defensive, yelled and cursed at me, blamed the damage on other people, and would not take responsibility for the untouched closets. After threatening that I shouldn't mess with him, and telling me he'd take me to court and put a lien on my house when I suggested that I'd stop payment until the closets were cleaned and the wall was fixed, he mumbled an apology and hung up on me. My husband called Gregg back and he refunded us $20 (the total was $159 plus tax). That barely puts a dent in the cost to get walls fixed and painted, in addition to having a different company come out to clean what Magic Carpet missed. I should have looked at the F reviews here and the one-star reviews on Thumbtack. Others had exactly the experience I had, and I'm sure the owner of the company is going to respond that my carpets were filthy and that my attitude is shocking. The lack of professionalism and the way he treated me on the phone was unbelievable. Do not hire this company to do work in your home. They cut corners and get nasty when you point it out.
    - Heather K.
  • B
    Coit Cleaning and Restoration Services
    The time took a little bit longer than the salesman said, but I had approximated it very well. Carpets (of two different ages) look great. A few stains on the upholstery did not come out, and look worse. In fairness, I do not know how old the stains are since I inherited the furniture recently.
    - Sherry R.
  • A
    A Step Above Carpet & Flooring Care LLC
    First of all, they called the day before to confirm the arrival time window and then again the next morning to give me a more exact arrival time.  It is amazing how many companies drop the ball on details like this so we were off to a good start.  The technician arrived on time and immediately presented his ID. After looking over the areas to be cleaned he confirmed the estimate before proceeding, I was particularly impressed with the care taken around walls and furnishings to make sure there was no chance of damage.  We have used other companies in the past (different cleaning methods) which did a  good job but the results from A Step Above were considerably better.  There were some areas that we had little hope of coming completely clean but  now look as good as the rest of the carpet..  A good cleaning process and well done, we recommend them highly and will use them in the future.
    - Ellis G.
  • A
    Pristine Cleaning & Restoration
    Two young guys showed up on time and greeted me professionally.  They worked hard the entire time they were there.  They showed me the cleaning they had done before they left and did a great job explaining the job and how they performed it.
    - Ellie C.
  • A
    Pristine Cleaning & Restoration
    Chris was wonderful.  He is very concerned about the client and is very customer service oriented.  I had only planned to get my couch and chair cleaned, but they were so quick and efficient that they had time to clean my carpet as well.
    - Judy H.
  • A
    Oxi Fresh of Nashville Carpet Cleaning
    We are very pleased with the company and the work performed.
    The technician called to say  he was on his way and completed the job within an hour.  He took the time to explain the different functions between the odor destroyer and water based protectant.
    While two of the rooms were basic traffic cleaning areas, we had some serious pet issues in 2 of the rooms.  He pretreated and even went over the bad area a second time and the stains and odor are gone!!  We will definitely use them again and recommend them to others.
    - MariLou S.
  • A
    Complete Carpet Care LLC
    As other reviewers have said, Len is a total professional. He knows his business and is passionate about it. Yes - passionate about cleaning stains and doing the best job at it. He always returns emails/calls promptly, and shows up in person promptly after. He cleaned my pale yellow chairs of splattered red wine stains and they are perfect once again. I will never use anyone else for this type work.
    - Lynn W.
  • A
    A Step Above Carpet & Flooring Care LLC
    This is the second time I have used this provider. The first time was at my old apartment. That went so well that when I bought a house they were the only company I considered for cleaning the carpets in my new home.
    When I called saying I was closing on a Friday they were willing to come out on Saturday. They don't work on Saturdays but they were willing if I needed them to. As it turns out I got an early closing so they came out on Friday afternoon. But just the idea that they offered to come on Saturday showed me that they are really willing to work around my schedule.
    It went excellently just as I expected. Jason called ahead of time to tell us he was on his way and he showed up right on time. He walked us through the various options, stopping to answer all our questions. He was extremely polite and very professional. He cleaned the carpets in 9 rooms and applied their version of scotch guard to all the carpets. He cleaned up after himself, wiping off the excess water on the tiled areas. We are extremely satisfied with these guys
    - Tracy G.
  • A
    Swan Floor Care
    Expedient arrival. Swan floor care suggested only cleaning downstairs as the upstairs is hardly used and didn't need anything. Not many companies would have been that honest. Great customer service!
    - Linda B.
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Carpet Cleaners in Hermitage

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