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Computer Repair reviews in Greeneville

  • A
    We had a line that get cut by a gentleman doing our landscaping so we had to contact them to come and get that repaired and it was repaired within 24 hours. I'd give them an A. I will stick with them.
    - Ann L.
  • F
    Century Link
    I knew my modem was fine. Got a local tech to install a new router. When he came with the new router, he told me I did not need a new router that mine was fine. He was honest enough to not sell me something I did not need. He charged $15 for a service call which I thought was very reasonable, especially since he was not making a sale.
    - Barbara G.
  • B
    I was still having problems and although the local technicians and employees at the local office are great, the National telephone support is horrible.  Most of the support people speak in broken English (I have a hearing loss and foreign dialects are hard for me to understand). The call takers go by a decision tree to provide answers while they do not have any real technical expertise. At Xfinity/Comcast there is no technical expertise until you get to the second tier of support. Also do not ask to speak to a supervisor to get to second level of support as the call takers are not allowed to let you talk to a supervisor. This being said, I did the trouble shooting myself and discovered the interior cable wiring in my house was causing the problems.  I replaced the interior cable with a new higher grade cable and fixed the issue myself.  Xfinity/Comcast has the potential to be great, but upper management decisions about customer support policies seems to drag the company down.  Before Xfinity/Comcast I had Sprint/CenturyLink DSL and after 6 months of horrible service I gave up and although Xfinity/Comcast is not great they are much better than the DSL provider. 
    - Ken T.
  • D
    I gave my wife the cool new phone I upgraded to and took her old phone. I was so excited to give her the phone. However, it has been nothing but a headache for her. The phone won't erase text messages or let her change her calendar events. It is difficult for people to understand her on the phone. She took it back and Verizon was so nice to replace it with a new phone. However, this new phone had exactly the same problem. Then it started just cutting off for no reason. We took it back several times and each time they did something that was supposed to fix the problem. Nothing worked. The last time I took it back they offered to replace the phone with the exact same model. I told them that was unacceptable that we deserve a new phone. They actually wanted me to pay for it with my upgrade. After arguing with them, I would have taken the same model again but it was out of stock and they still would not give her a different phone. I have to keep using Verizon because the cell coverage is so good and all my family has Verizon, but it is obvious to me that Verizon cares more about its own policy and small change than keeping a good customer happy.
    - James W.
  • A
    Computer Pros
    - Betty H.
  • A
    Direct TV
    - Ann L.
  • A
    Ace Computer Repair
    The owner, Keith was very professional. He diagnosed the problem and fixed it right away.
    Since I use my computers for my business this was very important to me.
    - Jim B.
  • A
    Trinity Computer Training
    She did a good job...she wrote everything down that I need to do.  She was very helpful, very professional and understood helping out the seeing disabled.
    - Shirley F.
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Computer And Electronic Services in Greeneville

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