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Professional Work reviews in Germantown

  • F
    PODS Moving and Storage
    It went horribly. The POD I was given flooding in a heavy rain storm. When we looking inside of the POD, an edge of the roof of the POD was obviously damaged and a section has been make shift fixed by sticking plastic wrap in there and a section behind the plastic wrap was just bent. I filed a claim with POD for the damages from the leaky and obviously damaged POD and they started by exchanging the POD. The second POD was made totally different than the first POD and I was told that the first POD style was not one that was used often anymore because of issues. POD then told me they were going to do some water test on the POD. I just heard from POD that the clearly damaged POD with the make shift fix that flooded and damaged a ton of my stuff passed whatever ridiculous water test they did on it and that they were denying my damage claim. They told me that my only recourse was to either hire an independent lawyer or go through my home owners insurance if I wanted to contest their denial. I haven't decided if it is worth it time wise or financially to pursue either option but I should absolutely not have to be insured against the POD company sending me a defective POD. The damage to the roof of my POD is clear and obvious (I have pictures and POD does not seem to deny the make shift repair of the POD and the damage), I have no idea what test POD did but to deny that the POD that clearly leaked (I have tons of pictures of that as well), leaks is beyond ridiculous. A storage bin delivered to your house is a fabulous and convenient idea and the people who delivered and picked up the pods from my house were lovely but the company denying this claim is so beyond ridiculous. STAY AWAY FROM THIS COMPANY!
    - Roderick H.
  • F
    Comcast Memphis
    This review is for the Comcast company in general. The problems I encountered were from customer service agents over the phone that were in different states and countries, not necessarily the Memphis location. On July 23, 2016, I called Comcast to sign up for internet services only. I signed up for the Performance Internet package for 39.99, which I have an email confirmation of. The customer service rep scheduled the install on Sat 7-30-2016. The tech came out and looked at my connections outside and said he could not hook up services until a new line was run outside of the home, he scheduled a "line bury" apt for Aug 15. I called Comcast to explain what the tech told me about the outside line. The customer service agent asked me if I would like services installed earlier and I replied, "yes of course." So the rep said she could set up an earlier apt for the line bury outside. She said it could be done the next day, ,July 31. they would have between 8am to 8pm to come out and install the line. No one came out or called that day. I called back Monday the 1st of Aug and spoke with a different customer service agent and told them no one showed up to install the outside line, she apologized and rescheduled the apt for Tues Aug 2nd. No one called or showed up that day either. I called Comcast back Wed morning Aug 3, and spoke to another rep and told her no one showed up for the apt once again. She said she would escalate my issue and would set an apt for someone to come out and install the line this day. She told me someone would call me before they came out to install the line and I would need to lie to them when they called in order for them to come out. I have this conversation on recording. The agent told me I would need to tell the install dept that a line was in my backyard causing a safety hazard and someone will be injured if it was not taken care of, again, I have this conversation on recording. It made no difference anyway because no one ever called or came out this day. I was so frustrated with Comcast about all the run around and missed appts that I called that evening around 10pm and told them if no one can come out and install the line I might as well cancel. The agent advised me that I had a line bury apt for Aug, 15. Apparently, this first initial apt was never changed in their system I guess. So then the agent said, "So you want to cancel, ok". Then disconnected the line. I called back Friday Aug 5th to find out if I still had an apt for Aug, 15 or if in fact the agent cancelled me. He cancelled me. The new agent asked if I would like services. I was boiling at this point but kept calm, and said YES I would like services. He signed me up, once again for the Performance Internet package for 39.99 and said we still have a line bury apt for you on Aug 15. I was told my account was canceled but still had an apt scheduled, at this point I didn't even try to question this. So today, Monday, Aug 8th, two guys with Comcast shirts show up at my front door, they bury a line in my backyard. I get home and call Comcast to schedule a tech to finally come out and install services inside the home now that the outside line is installed. The customer service lady I speak with says I don't have an internet package picked. I explain to her that yes I surely do and have an email confirmation showing that I have the Performance Package for 39.99 a month. She tells me that there is no Performance Package and that I can either sign up for the Blast Package for 69.99 a month or the Starter Pack for 19.99 a month. (You have got to be kidding me right) I tell her I have an email, from Comcast showing everything I have signed up for and she tells me that I'm not in the system for any package at all and they do not offer that anymore. I ask her to let me speak with a supervisor or someone I'd like to file a complaint with and she tells me there is no one, only her. I ask her to transfer me to a supervisor, she transfers me to the automated recording you get when you first call Comcast. I call back, I admit I'm furious at this point. I speak with a Comcast agent and start from the beginning and tell her everything I have listed here. After a very long wait on hold, as they all do, she came back and told me yes, we can do the Performance Internet package for you for 39.99 but you have to sign up for automated bill pay so we can be linked to your bank or credit card account. Absolutely not! I tell her that this company is extremely crooked and I will be filing a complaint outling everything I have experienced with Comcast. Not to mention they want your social security number as well. This is totally unacceptable and unethical business practices and no matter who you talk to with Comcast, there is no accountability for any of their actions and the agents know this I think. They know they will not get In trouble and that you will never be able to talk to them or find them ever again. This company is borderline criminal. This kind of business practice cannot be tolerated. We need more internet options other than Comcast and ATT. They know there is no other viable option out there, I think that's why they feel they can do this to people.
    - William D.
  • A
    Calvin's Clocks
    I inherited my grandfather clock from my mother.  It had not worked for the last several years while in her possession. After moving it to my home, I was not able to get it to work, so I contacted Calvin Flowers at Calvin's Clocks to ask him to come to my house and look at it.  He told me that it would probably be 4 or 5 weeks before he could come, and he would contact me.  After about 4 weeks, he called and said he could come to my house in about 45 minutes if that was convenient.  He came and oiled my clock, etc. and had it working in about an hour.  Afterwards, he asked me if I knew what I needed to do to keep the clock running.  I knew nothing about how it worked, and he gave me a very thorough lesson in grandfather clocks.  I am beyond excited because this clock is so special to me, and now I can really enjoy it.  I also had another wall clock that was no longer working, and I showed it to Calvin.  He said that he could repair it and took it to his shop to do so. Finding someone to repair Grandfather clocks is a difficult task, and I feel that it is a dying art.  I commented to Calvin that I hoped he was teaching this skill to others.  He replied that he mentors others, but not many young people are interested.  That is very sad to me because I care so much about family heirlooms such as my clock.  I feel that the cost of repair was very reasonable due to the length of time he spent on it as well as his travel time. Every time I hear my clock chime, I have a big smile on my face.  I highly recommend Calvin Clocks!
    - Jane M.
  • F
    Overall I have a complaint about their customer service. It is not great. They had scheduled 3 separate appointments for me this past week and didn't show for any of them. When I called back to customer service to report it, it was a long, drawn out process where even the supervisors said I made up a ticket number to report their services. I work from home and they setup to repair my service line that ran outside, during the night and I told them that that was unacceptable. Someone showedup randomly today to install the new line. But I got no call, no confirmation or anything. I have to call Comcast to find out if they are legit. My last conversation with them was to schedule a service on June 9th where someone would come to my house between 8am and 8pm. But someone came to my door today. Its been a poor experience with customer service.
    - Cindy W.
  • A
    Tutors are amazing! We adore the tutors we have used, and they couldn't have been better. They have helped both of my children more than I could have possibly imagined. Brainiac tutorial is truly a blessing, and I think their quality and integrity is unmatched.
    - GARY G.
  • F
    Extra Space Storage
    I had reserved a storage locker on line and received a call confirming it. When I got to the store and asked to see the locker the assistant manager looked up the locker (very desirable location) and then said "oops someone must have rented this already). Then she said she had one more reserved under another persons name and that she could give me that one. I said ok and asked for a waiver of the 20 dollar fee for my inconvenience and the assistant manager said she didn't have authority. I then asked for 800 number for customer service and was told she couldn't give it to me because she gave the wrong 800 number to another customer and got in trouble for it. When I called the 800 number they didn't have authority to waive the 20 dollars either but would escalate to the district manager. I asked to speak to him and was told they are too busy to talk to customers. An assistant mgr is not empowered to make a $20 decision and a district manager is too busy to talk to customers - WOW
    - Mark B.
  • A
    Called and explain problem / told me they knew for sure it was the lamp / they would come out for a flat $100.00 service call plus parts / or I could come and get the part/lamp and put it in myself and they would talk me thru it / so I went to them and purchased the lamp and installed it myself / it was easy and they saved me the service call / honest folks!!!
    - Richard O.
  • A
    David Holt Piano Repair
    David Holt was recommended by Lane Music in Germantown and he fixed what another music store said couldn't be fixed in one trip.  The other large piano service center in Memphis (not Lane) sent their best technician, but he said it would cost over $300, replace numerous parts ("if they are available") and about 6 hours of work (two trips) and even then he could not guarantee success due to the age of my piano (25 years old).  
    David Holt was amazing.  He was able to fix the problem in less than an hour. Plus he did a quick adjustment (at no additional cost) of all the other keys to balance them out and optimize the sound.  Now my piano has sounds better than ever!
    I thought I was going to have to replace the piano, but David saved the day!
    - R. S.
  • A
    Handyworks Complete Home
    I have been pleased with all of the work. They were on top of the work. They were courteous and they wanted to do the work to my specifications. They stayed as long as was needed. I would use them again.
    - Doris A.
  • F
    Comcast Sterling Heights
    Comcast Cable TV, Internet and Home Phone Service
    Brian Roberts, CEO
    Comcast Corporate Office
    1500 Market Street
    Philadelphia, PA 19102
    Please use a different provider.  From beginning to end our experience with comcast has been horrible.  We recently moved to a suburb of Memphis and set up 1 cable box, a home phone line and internet. 
    Regarding customer service: 2 appointments were scheduled, both were cancelled by comcast without notifying us.  I took off work to be at home both days, and comcast was a no-show.  Calling their customer service line gets you nowhere.  I called at 4:27pm on November 4th and waited 58 minutes to speak to a supervisor.  Somehow, during the 58 minute wait I never got cut off the line, but when Eric (a supervisor) answered, within 30 seconds of explaining my concern, the phone cut off.   I notified him of the no-show, asked the proper way of filing a written complaint, and then the line was dead.  Though Eric had our account information, as he verified this with me upon answering, we did not receive a call back.  I tried calling comcast again, and of course, got put on hold for several minutes.  I gave up. 
    We have had multiple issues.  A cable box that wasn't working, internet troubles, an exposed active line in our yard that hasn't been buried; but the most frustrating of all, are the issues are regarding customer service.  We have contacted the customer service line over 12 times now, without our issues being resolved.  If you need help, it is impossible to obtain.  If you make an appointment, plan to confirm the day of (by waiting on the line for an hour before you can confirm) because Comcast is extremely unreliable.  If you need to file a complaint, there is no direction on their website and they are not associated with the BBB.  I found the address, above, on a yahoo blog. 
    For a company of its size, Comcast's customer service and reliability is unacceptable.  Save yourself the headache, frustration and hassle.  Give your money to a different company.
    - Benjamin P.
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Professional Services in Germantown

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