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Dog Grooming reviews in Germantown

  • A
    Grooming By Amanda
    Amanda has been grooming my Yorkie for a couple of years and she always does an excellent job. She will also brush the dog's teeth upon request, which is no easy task for a temperamental little Yorkie! Overall i have been very pleased with her services, price and convenience and I would highly recommend her.
    - Barbara B.
  • F
    Hollywood Feed
    Had been going to her for a while and I gradually became displeased with her service.  This time she sheared him like he was a sheep.  I did not ask her to do that.  She chopped him up and cut his stomach.  There was a razor burn on his belly.   He has long hair and the cut looked really bad.  There long hair here and short hair there.  I asked her recently to only bathe him and brush him and not cut him or his hair and she became belligerent when I mentioned the bad hair cut and the razor burn.

    She had also been coming in late and when I spoke with the manager about scheduling, she was very annoyed and said the groomer had her own schedule and could come when she wanted to.  She was also rude to my husband the last time we picked up the dog.

    This has been totally unacceptable and I do not recommend this company to anyone.
    - kathy g.
  • A
    This is THE MOST professional groomer that I have ever used for my dog.  She was very attentive to my needs and those of my dog.  Will definitely go back.  She gave me very valuable information about my dog that even my veterinarian had not told me.  Glad I found her.
    - Sheila P.
  • B
    Groomingdales Southaven Tn
    I have an aggressive dog and I was very happy to find this lady. A girl referred her that had worked with her at another salon until she bought her on salon. I live across town and it is a chore for me to go. She was so good with by dog that I continue to go back. I am very pleased and I am particular who I use with my pets.
    - Barbara S M.
  • F
    I spoke to Pat, the owner, the night before and asked about her experience level with Goldens, told her my name, the dog's name and specifically what I wanted done. She asked me to have the dog on site before 9AM.
    I delivered my Golden at 8:30AM.  No-one was in the grooming salon.  I took one of the rescue dogs for a walk and came back after 45 minutes.  No-one was in the grooming salon.  I went home and waited until 10:30 and called.  I repeated my instructions for bath, brush, de-shed and light trim and gave my name and phone number.
    At 11:45 I went to pick up my dog.  I was told he wasn't finished.  One of the groomers shoved a pink slip in my face and said, "You didn't fill this out!"  I replied that I hadn't been given one to fill out. "Well we didn't know what to do and the prep work was done, so he's got a summer hair cut.  It's just hair, it'll grow."  I was pretty worried at this point.
    I was finally called to pick up at 1:30.  They had shaved my beautiful Golden Retriever.
    I received an entire list of excuses of why this was my fault.  When I said I had spoken to the owner the night before, I was told, "Oh well, Mom's had brain tumors and she has problems with her short term memory."
    When I was told they "was only chargin' me half, normal is $70. It's just hair, it'll grow." I replied that I didn't feel I should be charged, that this was a travesty. The reply I got was, "Ya know Ma'am, you been here before and you always has a problem."
    I very clearly stated, two times, that I had never been there before, I just moved to Memphis in May and the only thing that should have been said to me about the whole situation is, "We're very sorry, we made a terrible mistake, we won't charge you."  I was told, "Well, I just said that."
    It will take about 2 years for my Golden to grow his coat back to what it was.
    Rude, Unacceptably sloppy, abysmal customer service.  Don't go here unless you want your dog shaved and to be treated poorly.
    - Janet A.
  • A
    Collierville Pet Hospital
    I paid $70 for grooming each dog and $35 for boarding. I take my dogs for grooming, once every 2 weeks. They are excellent groomers and specialize in all types of dogs, especially with our breed which is poodles. Their boarding facility is excellent. They are quality groomers, quality facility and reasonable prices. I will use them in future.
    - Albert C.
  • F
    Pet Styles
    The story from start to finish...

    1. Walked in, brought my dog in who has thick fur and very slightly overweight for his size. I get compliments on my dog's appearance nearly every time I take him for a walk (3 times a day). He is a very happy and healthy dog! However, the first comment from the person working behind the counter is a witty comment about how he's fat or dumpy. I took it lightly at first, but throughout our introduction to the dog she kept making little not-so-funny remarks about his weight. It was kind of like, ok, I get it, you think he's fat... not funny.

    2. After a family member had spoken with a Pet Styles staff member about my dog, they told us that due to his breed that they would not recommend shaving his thick fur down to the undercoat, as it would grow back unevenly and was not necessary. However, the two people working behind the counter gave a thorough account of why we needed to shave him down. One staff member said that he was badly matted and that if they tried to go through the fur and brush it out, it would be and quot;tortureand quot; for the dog and that he would likely suffer from skin infections, etc. In a 10 minute conversation about it, they almost had an accusative tone as if my dog had been neglected. The conversation kind of tired and grumpy rather than reassuring and motivated. One worker there in particular was borderline rude in talking about my dog... the same worker who incorrectly tried to tell me what breed my dog is.

    So, basically they were not-so-pleasantly trying to say that the only thing they would do for him was shave him down to his undercoat, which I would have been absolutely fine with if it was medically necessary. I love my dog more than anything and give him a great life in which he is never neglected and certainly has never been the matted creature they made him out to be. He is a beautiful dog, but has thick fur that needs to be groomed. Furthermore, by no means was this the first groomer I have taken him to... I take him monthly to get him trimmed.

    3. I was at a point where I felt compelled to get him shaved, because they had me concerned for his health, but at that point was given the option to speak with their owner/ manager about him. The manager did have a slightly more reassuring tone, and completely countered what the other two had told me, saying that for an extra $10 (ridiculous), they could brush my dog's fur out with a and quot; 64 dollar conditioner (why would you tell me how much it costs them?),and quot; and trim him. So I reluctantly signed up for that. Because I heard good things about the place, I went through with it. I left the building with the impression that the first 2 employees were trying to sell me on shaving my dog down so they didn't get stuck with the work of brushing out his undercoat.

    4. I returned in the afternoon to pick my dog up from the grooming, and again was greeted at the counter by the same employee from earlier. She asked my name and then said and quot;oh yeah I know your dog, I groomed him. He's been acting funny since I gave him a bowl of water earlier.and quot; They then brought him out, and though they did a decent job with the $50 trim, he was panting heavily and wheezing desperately as if he hadn't had a drink in the 6 and a half hours he was there. He was making dry, raspy noises with his throat that I have never heard him make, and I quickly took him out and got him some cold water to drink. He was completely exhausted and quickly slurped the water down for 10 minutes, as if dying of thirst. I was infuriated and called back to and quot;Pet Stylesand quot; and spoke with the groomer again. I asked how long he had been like this, he seemed like he must have been wheezing for hours! She said and quot;I don't know we gave him a bowl of water in his cage after the grooming,and quot; and proceeded to try to tell me how dogs sometimes don't drink water when they're without their owners for awhile in a strange place, and that they get anxiety, etc. and more garbage that seemed to try to dodge my questions. I want to know who watches over the 20+ dogs I saw go in and out of there while the others are being groomed? Are the pets put in cages with a bowl of water in a hot back room with no ventilation? What was the problem? This place seriously was churning out the pets when I arrived to pick up my dog. I saw about 10-15 small similar dogs leave the place all with the SAME they have the staff and time for quality care for the number of pets they take in?

    Again I have been to numerous groomers and never has my dog acted like this. In fact, my dog has never shown signs of dehydration, heat exhaustion, separation anxiety, or anything that might have been the cause of distress after leaving the groomer. He is a sweet, well behaved, well adjusted little dog who deserves the same attention any other pet does that comes in through their front door.

    Thanks for sticking with me there...I would never recommend Pet Styles to anyone who cares about the well being of their pet!
    - Kurt A.
  • A
    Pets Inn Grooming Shoppe
    All A's for everything. The pets are happy, they love my groomer.
    - connie a.
  • A
    petz inn grooming
    The cost of service varies every time. I loved them.
    - connie a.
  • A
    cordova station animal hospital
    - Emin B.
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Dog Groomers in Germantown

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