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Computer Repair reviews in Germantown

  • A
    Outstanding work! They were on time, hung TV and sound bar perfectly and even made sure the picture and sound were optimized. I would definitely hire them again. You won���t go wrong hiring this company.
    - Mike W.
  • A
    When I called I spoke to Bob Feltman, Manager. I outlined my problems and also explained that I was a little apprehensive about having someone access my PC from long distance. He explained the process and answered all my questions in great detail and I felt comfortable with his explanation / process. We set up a time on the same day for a service tech. to contact me. Steve Tomaselli called me at the assigned time. He explained what he would be doing. I gave him permission to access my PC and I was able to watch my screen to see what he was doing. Steve spent 4 to 5 hours working on the machine deleting 6 years of virus and malware build up. Bob called me the next day for feedback. Because of scheduling problems I had not had time to "test drive" the machine. I said give me another day and I would call him back. The machine was much faster and I was able to open all my PDF files and save new ones. My conclusions with dealing with this company: 1 - Extremely satisfied with the level of expertise and professionalism of both Bob and Steve. 2 - Dealing and supporting an all USA company and all former military folks to me is a "no brainer", 3 - Reasonable price for the service. 4 - With out a question I would recommend them and if the need arises I would use them again.
    - John S.
  • F
    This review is for the Comcast company in general. The problems I encountered were from customer service agents over the phone that were in different states and countries, not necessarily the Memphis location. On July 23, 2016, I called Comcast to sign up for internet services only. I signed up for the Performance Internet package for 39.99, which I have an email confirmation of. The customer service rep scheduled the install on Sat 7-30-2016. The tech came out and looked at my connections outside and said he could not hook up services until a new line was run outside of the home, he scheduled a "line bury" apt for Aug 15. I called Comcast to explain what the tech told me about the outside line. The customer service agent asked me if I would like services installed earlier and I replied, "yes of course." So the rep said she could set up an earlier apt for the line bury outside. She said it could be done the next day, ,July 31. they would have between 8am to 8pm to come out and install the line. No one came out or called that day. I called back Monday the 1st of Aug and spoke with a different customer service agent and told them no one showed up to install the outside line, she apologized and rescheduled the apt for Tues Aug 2nd. No one called or showed up that day either. I called Comcast back Wed morning Aug 3, and spoke to another rep and told her no one showed up for the apt once again. She said she would escalate my issue and would set an apt for someone to come out and install the line this day. She told me someone would call me before they came out to install the line and I would need to lie to them when they called in order for them to come out. I have this conversation on recording. The agent told me I would need to tell the install dept that a line was in my backyard causing a safety hazard and someone will be injured if it was not taken care of, again, I have this conversation on recording. It made no difference anyway because no one ever called or came out this day. I was so frustrated with Comcast about all the run around and missed appts that I called that evening around 10pm and told them if no one can come out and install the line I might as well cancel. The agent advised me that I had a line bury apt for Aug, 15. Apparently, this first initial apt was never changed in their system I guess. So then the agent said, "So you want to cancel, ok". Then disconnected the line. I called back Friday Aug 5th to find out if I still had an apt for Aug, 15 or if in fact the agent cancelled me. He cancelled me. The new agent asked if I would like services. I was boiling at this point but kept calm, and said YES I would like services. He signed me up, once again for the Performance Internet package for 39.99 and said we still have a line bury apt for you on Aug 15. I was told my account was canceled but still had an apt scheduled, at this point I didn't even try to question this. So today, Monday, Aug 8th, two guys with Comcast shirts show up at my front door, they bury a line in my backyard. I get home and call Comcast to schedule a tech to finally come out and install services inside the home now that the outside line is installed. The customer service lady I speak with says I don't have an internet package picked. I explain to her that yes I surely do and have an email confirmation showing that I have the Performance Package for 39.99 a month. She tells me that there is no Performance Package and that I can either sign up for the Blast Package for 69.99 a month or the Starter Pack for 19.99 a month. (You have got to be kidding me right) I tell her I have an email, from Comcast showing everything I have signed up for and she tells me that I'm not in the system for any package at all and they do not offer that anymore. I ask her to let me speak with a supervisor or someone I'd like to file a complaint with and she tells me there is no one, only her. I ask her to transfer me to a supervisor, she transfers me to the automated recording you get when you first call Comcast. I call back, I admit I'm furious at this point. I speak with a Comcast agent and start from the beginning and tell her everything I have listed here. After a very long wait on hold, as they all do, she came back and told me yes, we can do the Performance Internet package for you for 39.99 but you have to sign up for automated bill pay so we can be linked to your bank or credit card account. Absolutely not! I tell her that this company is extremely crooked and I will be filing a complaint outling everything I have experienced with Comcast. Not to mention they want your social security number as well. This is totally unacceptable and unethical business practices and no matter who you talk to with Comcast, there is no accountability for any of their actions and the agents know this I think. They know they will not get In trouble and that you will never be able to talk to them or find them ever again. This company is borderline criminal. This kind of business practice cannot be tolerated. We need more internet options other than Comcast and ATT. They know there is no other viable option out there, I think that's why they feel they can do this to people.
    - William D.
  • F
    Overall I have a complaint about their customer service. It is not great. They had scheduled 3 separate appointments for me this past week and didn't show for any of them. When I called back to customer service to report it, it was a long, drawn out process where even the supervisors said I made up a ticket number to report their services. I work from home and they setup to repair my service line that ran outside, during the night and I told them that that was unacceptable. Someone showedup randomly today to install the new line. But I got no call, no confirmation or anything. I have to call Comcast to find out if they are legit. My last conversation with them was to schedule a service on June 9th where someone would come to my house between 8am and 8pm. But someone came to my door today. Its been a poor experience with customer service.
    - Cindy W.
  • A
    The company was very good.  They listened to my problem and were very patient.  They walked me through the whole process and I felt comfortable with them.  They successfully solved the problem.
    - Martha S.
  • A
    David was able to quickly determine that my internet was running slow and after confirming that it was not my wi fi system in the house he started checking the computer for possible causes.  I had received a bogus email from paypal which was a scam and clicked on it and we decided that there may be malware installed on the computer so he brought it back to the factory settings.  It still ran slow while the other computers in the house were functioning properly.  We moved the computer to a different position in the house closer to the wi fi and it immediately started working better.  He thinks that the network adapter in my computer may be weak and if the problem persists he suggested that I contact HP as it is under warranty. 
    He was knowledgeable and I would call him again if I had another problem.
    - Patti R.
  • C
    The first to times they were great, this last experience was awful just due to the pricing and customer service. I called them at 2:40pm they finally got back to me at 6pm. I had questions that were not answered and that's why I joined Angie's List to find other services. I just wish they would have documented each dollar spent and what the charges were for. That is my only question and beef with them.
    - Jack T.
  • F
    Mike Failed to deliver the specs promised. Half the RAM we discussed. When purchasing a desktop he offerred to move wireless adaptor from my old machine to the new box, the proceeded to charge me $60 for this service
    - greg m.
  • F
    Comcast Cable TV, Internet and Home Phone Service
    Brian Roberts, CEO
    Comcast Corporate Office
    1500 Market Street
    Philadelphia, PA 19102
    215-286-8960
    Please use a different provider.  From beginning to end our experience with comcast has been horrible.  We recently moved to a suburb of Memphis and set up 1 cable box, a home phone line and internet. 
    Regarding customer service: 2 appointments were scheduled, both were cancelled by comcast without notifying us.  I took off work to be at home both days, and comcast was a no-show.  Calling their customer service line gets you nowhere.  I called at 4:27pm on November 4th and waited 58 minutes to speak to a supervisor.  Somehow, during the 58 minute wait I never got cut off the line, but when Eric (a supervisor) answered, within 30 seconds of explaining my concern, the phone cut off.   I notified him of the no-show, asked the proper way of filing a written complaint, and then the line was dead.  Though Eric had our account information, as he verified this with me upon answering, we did not receive a call back.  I tried calling comcast again, and of course, got put on hold for several minutes.  I gave up. 
    We have had multiple issues.  A cable box that wasn't working, internet troubles, an exposed active line in our yard that hasn't been buried; but the most frustrating of all, are the issues are regarding customer service.  We have contacted the customer service line over 12 times now, without our issues being resolved.  If you need help, it is impossible to obtain.  If you make an appointment, plan to confirm the day of (by waiting on the line for an hour before you can confirm) because Comcast is extremely unreliable.  If you need to file a complaint, there is no direction on their website and they are not associated with the BBB.  I found the address, above, on a yahoo blog. 
    For a company of its size, Comcast's customer service and reliability is unacceptable.  Save yourself the headache, frustration and hassle.  Give your money to a different company.
      
    - Benjamin P.
  • A
    After going to lots of repair shops and getting prices up to $200 to fix my cracked cell phone touch screen cover glass for my Samsung Galaxy, the technician at Cspire let it slip that he uses 2 Go Wireless.  Joe, the technician there does great work and replaced my screen with a used one. It works great!
    - ellen m.
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Computer And Electronic Services in Germantown

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