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Auto Body Repair reviews in Germantown

  • A
    Icon Collision Services
    I was so upset that my 2014 SUV with only 4,000 miles on it was dented in by a grocery cart.
    Although my Insurance Company required me to go to Abra for an estimate, I decided on Icon
    after reading the reviews on both companies and talking to the people at Icon.  They could not
    have been any nicer !!!  My Estimator was Johnathan and he was GREAT !!  He kept me informed
    on the progress and reassured me that everything was going to look good and that I would not be
    able to tell that anything had happened to my car.  When I went to pick up the car... WOW !!!  It WAS
    like nothing had ever happened !!!  I am very picky but I cannot tell that it was ever damaged !!!
    GREAT  JOB  !!!   SO HAPPY and glad that I used ICON  !!!
    - Joan C.
  • A
    Quality Dent Repair
      Recently I received damage ( 3 dents ) to the drivers side door of my less than a year old SUV.
      The Collision Center sent me to Quality Dent Removal to see if they could repair it.  I took it in
      and they were so nice to deal with.  The owner, Kurt, thought they could fix it, but after starting on
      it he realized that the metal was too stretched out to be able to repair it.  I wish it could have been
      fixed.  I would definitely recommend them to anyone... they were very professional and nice to
      deal with.  GREAT SHOP !!!
    - Joan C.
  • A
    Icon Collision Services

    Wonderful service. They were dealing with Fred Loya Insurance, a company noted for delaying tactics and attempts to not pay out on claims.  Jamie Clements, Estimator, was very persistent in getting approval and payment from them.  She even assisted me a month after the repairs were completed when Fred Loya attempted to deny payment for a rental car.

    The repairs to my car looked like new, too.


    - Janet A.
  • A
    Service King Collision Repair Centers
    Service King did an excellent job on the repairs. The work was completed on time and the final bill was as estimated. The Service Advisor, Mark, was very knowledgeable and easy to work with. I would definitely use this Service King again.
    - BILLY O.
  • B
    Icon Collision Services
    My experience with Icon collision was a roller coaster throughout the experience, but in the end I was very satisfied with the quality of the work they provided.  

    Everything with my experience at Icon Collision started out great.  I actually was unfortunate enough to have 2 accidents within a week of each other in my brand new Audi (neither of which were my fault).  The second accident the damage was significant to one side of the car and required that it be towed into the facility. I had already been scheduled to bring my car into the facility the following week to fix the undercarriage damage from a previous accident, so I went ahead and had the car towed to Icon.  Right off the bat, they told me it would take 4-5 weeks to fix all of the damage - it ended up taking 7 and there some major communication deficits on the part of Icon throughout the experience. This created a lot of frustration on my part b/c I was getting different information nearly every time I called and my insurance was being told the car was ready when it was not.  However, once the owners were made aware of my frustration,  they rectified the situation immediately and were very apologetic of the communication problems I had been exposed to.  In the end, the thing that matters most is the work was done with impeccable quality and my Audi looks brand new again.  Hopefully, bringing the communication issues to the owner's attention insures they do not occur for future customers and I believe they won't . In an effort to prove they were dedicated to ensuring i had a quality experience with Icon, they comped my deductible and continually apologized for the issues.  I think it takes a lot to admit when a mistake is made, especially by a large company, and I think it says a lot about the character of the ownership that they went to such lengths to ensure my end experience with icon was positive.  My rating overall is a B simply b/c the communication issues did occur and you can't make them go away - however, i would recommend the company and would use them again in the future if i (unfortunately) had more collision damage. 
    - Angel J.
  • A
    Icon Collision Services
    They are the best! Ordered parts in one day, fixed car overnight and then washed it and vaccumed inside . We had to pay it for ourselves and even got to use an Angie's list $50 coupon. Excellent to work with.
    - Paula M.
  • A
    Icon Collision Services
    Scheduled service, they got the work done on time - though it took longer than the initial estimate. They revised when I dropped of the car. Rental car was easy from their office, Enterprise picks up there. I asked for a paint touch-up bottle and they were able to get one for me before I left.


    - David W.
  • A
    ABRA Auto Body & Glass - Patriot Drive
    I took my 2000 Mazda 626 to Abra after a collision. They repaired the vehicle to the condition prior to the collision, including matching the paint. They kept me apprised of the progress regularly. Overall the service was very good, though a bit slow. They did let me know beforehand that they were busy and about how long it would take and it only took about a day longer than they originally estimated.
    - Tom K.
  • A
    Collierville Collision Specialist
    Collierville Collision did a wonderful job of repairing my car. They helped me through the insurance process and maintained good communication. This is the second time in 8 months that my car has needed repair. They also have a wrecker service that will transport your vehicle. Very pleased with them!
    - Cindy B.
  • A
    Icon Collision Services
    It was good. I had good service with them. Everything was good on it.
    - John C.
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Auto Body Shops in Germantown

Companies below are listed in alphabetical order.

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