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Storage Unit reviews in Franklin

  • C
    Leaders Moving & Storage Co
    This was not our first experience with a moving company.  We had moved cross-country during a work re-location and used a larger company.
    During the quote process the company worked with us to get an accurate quote and manage our expectations.  This was a positive experience.
    On the day of the move, the movers were late (2 movers and 1 truck were sent) - they were delayed on a morning move.  The movers did contact us and let us know they would be arriving late; assuring us that there would be no impact on the move.  
    The move did not go well, we had damage to the house (s
    heet rock issues), several pieces of furniture were scratched, our king size bed headboard was dropped creating an 8inch gouge/splinter, the footboard was chipped, our leather couch was damaged (several places the leather was rubbed off and several puncture holes were found during unload), our dining room table had a gouge and our washer was dropped (denting it from the inside out where the drum hit the skin and there was denting where it hit the sidewalk and the glass door was chipped/cracked).  We brought this to the attention of the lead mover; he did acknowledge the damage and was already in touch with the main office.  After  the truck was nearly loaded we were told their was not enough room on the truck, in addition it had started raining which caused a halt.  The next morning they unloaded the truck but could not finish our move due to another scheduled job.  The lead mover offered to come back and help once his day was completed; due to time restraints on our part we did not take him up on the offer.   There were no options given to us by the company at that time to complete the move (during our talks with management after the move they told us this was not their policy and an option should have been provided).  To complete the move we rented a truck and hired help in addition to enlisting some family members to complete the move.  
    We had a 10x30, and 2 10x10's - during the offload they filled our 10x30 and we had to upgrade 1 10x10 to a 10x20 to handle the other items not moved.  This was because the 10x30 was packed inefficiently.
    We contacted the Leaders office on Monday and were in contact with them several times over the next several weeks.  All the personnel we dealt with were appalled by the results of our move.  They reduced the cost to the $500; accounting for items not moved that were in the contract.  They offered to send another crew out and repack our 10x30 which was filled during the offload.  We took them up on the offer, the crew (which was a different crew) that met us for the re-pack was professional and also appalled that our move had been such a disaster.  During the unpacking of the unit they let us inspect the furniture and in some cases pointed out potential damage.  They re-packed the unit efficiently and quickly leaving us about 20% more space. 
    We did not use them when moving from storage to our new home (see below for more detail). They did stand by their word; our bed was repaired - in this case there was no way to restore this anywhere close to its original condition - however the repair was done well, our couch was repaired - without knowing exactly where the damage occurred you could not see the damaged areas (including punctures), our dining room table was repaired where it had been gouged, they reimbursed us for work done on the house to repair sheet rock and spot paint, we got an estimate to repair the washer which was more than the original cost - they reimbursed us a depreciated value of the washer (based on an insurance schedule) and they took into consideration misc damage to other items.
    In summary, because of the repacking we seriously considered giving them another chance.  Although, the moving experience had much to be desired the movers that repacked our storage, management and claims people we dealt with were all professional and seemed to care about making this right.
    - Allen D.
  • A
    1-800-PACK RAT
    This was the first time I used 1800-Packrat so I didn't know what to expect.  I've used another big name container company to move me in the past but when I priced them this time, they quoted twice the price that 1800-Packrat quoted for the same move.  1800-Packrat was professional from start to finish with every aspect of my move.  They arrived when they said they would and they even offered me free expedited delivery so I could have my stuff before Christmas.  There were no surprises or hidden charges.  I will use 1800-Packrat for any future move or storage need.
    - David V.
  • A
    Alexander's Mobility Services
    From the beginning to the end, it was another good experience with Atlas. The customer service rep very friendly, accommodating on a short notice request, and even stopped by to check on us. The operator called to confirm and also transferred me to the scheduler/? to make sure they understood we prefer one day move if possible. The movers came by to check to make sure that the apartment is correct and confirmed that the truck was arriving shortly which they did. They came at 9am and worked non-stop except for lunch and smoke breaks. All of them were very friendly, had no attitude and even moved items from the garage that my husband moved the night before and also set up a bed that was taken down previously from the previous Atlas move. The driver Ron was very nice too - he went back to the apartment to pick up his stuff and also helped break down boxes to off-load for us and closed our garage door. We rewarded the boys with a generous tip to show our appreciation.
    - Sally B.
  • A
    Dc Moore & Son Inc
    Went very well. The employees were efficient, courteous and professional
    - Raymond B.
  • A
    1-800-PACK RAT
    - Carol C.
  • A
    Leaders Moving & Storage Co
    Perfectly!  Nothing was broken or damaged.
    - Jennifer M.
  • A
    Cadden Bros Moving & Storage Inc
    - JoAnn B.
  • A
    Zippy Shell Murfreesboro
    It went wonderful and they were absolutely perfect! Steve went out of his way to be helpful as well
    - Kathryn B.
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Storage Units in Franklin

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