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Find Top-Rated Franklin Fireplace Contractors

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Fireplace Repair reviews in Franklin

Real People ~ Real Reviews ~ Real Results

  • Juan and his team did an amazing job building the exact fireplace we drafted up with him. His team worked effeciently and professionally to knock it out in under 3 days. It looks and works beautifully
    - Chris P.
  • I initially hired Juan to rebuild the retaining walls at the end of my driveway that were literally coming off of their foundation. I happened to call him on a holiday, and he actually picked up and was ready to make an appointment to come out the next day. Juan and his crew did a great job, and the overall repair cost about $700. That prompted me to hire him again for a chimney repair that I needed. He brought out scaffolding 2 grind out and repair the joints all the way to the top of the chimney on a second-floor house, and he removed and replaced the Chimney Cap witch had significant damage just from wear and tear over time. He also grinded out all of the mortar in the Firebox itself, and Rheem ordered the internal fire box with a special mortar made for fireplaces. In all, that repair cost about $600, and save me a significant amount from the quotes that I had received from other services. As he was finishing up on my house, my neighbor came over and asked him to quote a job for him as well, which he also ended up doing. Juan is a great worker, unquestionably knows what he is doing, and has a great team to help him. I would definitely use him again, and would recommend him to others as well. Before and after pics included.
    - Shana C.
  • After putting up with two different brick masons who both did inferior work, I finally discovered Juan Reyes who in my opinion is the best brick mason EVER. Juan had a quite difficult job because I needed him to restore my poorly built fireplace which was left in a total mess by previous brick layers. I had two requests: 1) make all the brick look old, and 2) match the existing grout color in the salvaged part of the fireplace. Juan listened patiently to my requests. He was up to the challenge and we talked at length about how to get the right look. First he removed the offending, poorly laid brick that was totally out of line. Then he carefully relaid the brick and reworked all of the existing grout to ensure a uniform color. He applied a new technique of roughing up the grout and smearing it on the brick in order to get the antique look I wanted. His patience and careful attention to detail were amazing. Not only did he far exceed all my expectations, his price was extremely reasonable for the work and amount of time he spent on the project. This fireplace was in the beginning a complete disaster and I am so relieved that it turned out great. Juan is not only a brick mason, he is an artist. He was also a joy to work with and I will definitely use him again in the future.
    - Sue B.
  • We almost lost $12K to these scam artists! At first the guy from Chim Chimney seemed very professional. He video inspected our large chimney and then provided a report and quote for critical repair. He showed us a grainy photo of a piece of wood that evidently was built into the flutes in our chimney. Due to that and the medium buildup of creosote he rendered our chimney a fire hazard that needed immediate repair. He proposed replacing the dual flutes with stainless steel at the net cost of $12,000. I told him I needed a bit of time to locate that kind of money, at which point he called his manager on speaker phone in front of me and very strangely explained our conversation including the "wood in the chimney" part. It was very odd as it was clear that they had already talked while he prepared the report in his car. I began to feel that something was wrong. We decided to hire a local reputable company to do a second inspection. They also did a very thorough video inspection and detailed report with photos. Final verdict ... our chimney is in excellent condition. No piece of wood anywhere and absolutely no creosote - it's barely been used for wood burning. We had them perform some minor repairs including replacing the cracked crown - all at a fraction of the amount Chim Chimney tried to con me out of. By the way, never heard from Chim Chimney again. You would think they would want to follow up on a $12k proposal? Stay far away from this company.
    - Poul S.
  • I called to get someone to service our gas log fireplaces.  I talked to the same person twice, who seemed professional, who directed me to leave a message for the person who does their scheduling.  I left a message and did not receive a call back.  I tried again 2 days later and went through the same process, adding in my message to please just let me know if you can't help me.  Again, I did not get any call back.  
    - Kim M.
  • Derrick cleaned the gas logs in my fireplace, checked for any leaks and serviced the unit.  He was very courteous and professional.  He honored my request for a phone alert when he was on his way so I could secure my dogs.  He patiently and thoroughly answered my questions.  He suggested I get a plug-in CO monitor and told me where to place it in order for it to be most effective.  I highly recommend Ashbusters and would not hesitate to call them in the future.


    - Dorothy L.
  • We are new to the house and gas log fireplace inserts.  When we first used the fireplace, it it emitted a really strong smell, so we assumed it needed cleaning and purchased a $99 Chim Chimney Angie's List special for fireplace cleaning.  Chim Chimney called the next day to arrange a good time for the inspection.  Jason arrived right on time and measure every dimension of the fireplace while providing information about the fireplace, the logs and the company which manufactured them ... they are no longer in business.  While I was explaining that we experienced a strong smell when we first used the fireplace, Jason said he was not surprised because there were log(s) missing from the insert and probably incomplete combustion was what contributed to  the smell we experienced.  He also explained the log set was not safe to operate in their current condition.
    Jason then showed us a catalog of potential replacement logs.  We selected a middle of the road set and he priced them for us.  A later check on the internet showed the price was competitive, so we scheduled the installation.  Jason also did the installation, explaining the better features of the set we purchased over the one he removed.  This helped with the "sticker shock." 
    He completed the installation, tested the insert and explained how to use them. 
    We were very happy with the work performed and feel comfortable recommending Chim Chimney to others.  With the evening temperatures on the cool side, we have used the fireplace several times and are very happy with the purchase..
    - Robert C.
  • The first person had to reschedule because of some family emergency. The second person who came out was very professional and seemed very thorough. He climbed the rough and checked out the fireplace. Make sure you understand the coupon doesn't include removing the old wood. 

    - Rudis M.
  • Jason is extremely conscientious, detailed & knowledgable. He is very pleasant to work with and gave excellent advice and insight into what was going to work best for my situation. He is fantastic & I would use him again.
    - Mary J.
  • The guys who came out both times were extremely professional, careful of my home, and very pleasant.  They did a great job, cleaned up completely, and I would definitely call upon them again should the need arise.
    - Cecelia M.
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Fireplace Contractors in Franklin

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