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time, introduced himself, and put on shoe covers before entering our house. He
listened as I outlined our problems and asked several questions
to better understand our needs. He explained all work he would perform,
provided a straightforward cost estimate, and discussed the benefits of their
service program; for an $8 monthly fee members receive a free annual house and
water heater inspection, 15% discount on all, and priority scheduling.
We elected to have him perform all work and also joined the service program.
Overall, we are satisfied with the service we received from
Plumbing. We will use them for our future plumbing needs and recommend them to
fellow Angie's List members.
I don't remember if we signed a contract on the 1st visit or a 2nd trip - we read & signed the agreement for the work, cost, making payments over 6 months without extra fees.
On the appointed job date, the owner's brother came with their crew. All the guys worked together in UNITY, cheerfully and courteous toward our family. We were amazed at the strength of these guys, hauling on their shoulders in buckets - stone to fill the French drain all the way around to the opposite side of house from drive - as that is where our crawl space door is located!!!
With the brother coming into our home to check the floors, he removed his boots, slipped on clean footies each time before entering. That sure kept our floors clean!! Most companies don't do that ~
The owner came back in a few months - as PROMISED - and did the check to ensure house was level. They did have to do a little extra work at that time because of natural settling.
We accidentally overpaid at the end of 6 months, and promptly, the company's bookkeeper sent our money back.
Isn't it WONDERFUL that you know there are HONEST guys still left?? :-)
For this company, needless to say --- the JOB WAS taken care of 'AS PROMISED'. These guys surely sleep well at night, not only for their hard work, but knowing they have given their customers THE BEST!! THANKS
what needed to be done.
At the end of the consultation he did not even charge me for his time.
The information he gave me saved me thousands of dollars by giving me direction and allowing me to do the work myself.
I did everything he told me would help and, after a few weekends of work and a few hundred dollars of cement, mortar and pipe, I have had no further issues.
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