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Clothing & Accessory reviews in Franklin

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  • Initial call to Mr. Mirchandani on 08/04/15 before 8:00AM to coordinate a time to come to the shop to try on two dresses that needed alterations. Business hours are 10:30AM-7:30PM Monday-Friday. He said to come on by, as he had to make deliveries at 9:30AM. Mr. Mirchandani greeted me and my school age children, pinned my dresses and wrote up a ticket in less than 20 minutes. He even asked my children to help and did not mind when my six year old son went behind the counter to pretend he was working. The professional quality and workmanship of Mr. Mirchandani's work is worth the two week wait. I have and would definitely use him again! Just remember to plan about two weeks ahead if you need something altered!
    - Meredith I.
  • Back in September we had a button-down shirt dry cleaned.  Because it is only worn once a year during the Master's golf tournament, we hadn't inspected it or taken it out of the plastic wrap until this April.  There was some damage done to the shirt when it was taken out to wear.   After taking my shirt in to my local cleaners to show them the damage, Jimmy was very prompt in returning my phone call and agreeing to pay for the shirt.  He was not obligated to do this, but I was so appreciative.  Jimmy's cleaners gave us excellent customer service and I would recommend this business for your dry cleaning needs.
    - Stephanie M.
  • I could not ask for more professional, responsive and kind service providers. I felt that they cared about my needs and my budget. We are working on improvements to an older home in stages and I will certainly be calling them again!
    - Janet J.
  • The technicians quoted us $2800 to clean our carpets and then used bait and switch tactics to confuse us into having $1600 of work done on our carpets. We are sick that we ever let these people into our home. We are now dealing with being turned over to a collection agency instead of honoring their money back guarantee. This has been a nightmare for us.
    - Kimberly C.
  • They did a decent job but we should have had an amazing job for $1600.  My wife made a bad decision by using this company and now they are turning us over to a collection agency instead of settling for a lesser amount.  She did not know how to ask them to leave the house and she was taken advantage of.  A company like this should not be on Angie's list.
    - Kimberly C.
  • They were prompt in their response to my e-mails and I appreciated how thorough and complete the information was. They gave me the information that I needed when I asked for it. I sent them a pictures of the couch and they told me what they could do and what the cost was. However, they really did not do upholstery sewing to the extent that I needed.
    - Helen D.
  • I took in a pair of slightly worn beaded sandals. The elastic strap on one shoe was too loose so I asked to have another put on to match the length of the other shoe which was perfect. Remind you the shoes were slightly worn since I couldn't wear them much with one shoe being to loose. When I got the pair back, I left both shoes with them so they could measure the length of the strap that fit perfectly, the strap was the same length as when I brought it in, not the length I requested. Both shoes were split at the seams where they tried taking them apart. And the bottom of the shoe was obviously torn up where it looks like the shoved a tool in to remove the sole and then it was messily glued back with glue showing and the side of the shoe ripped. I won't bother taking them back to be fixed since they are so messily glued and ripped up that if they tried again, they would tear to pieces. I wouldn't even give these to good will, I am just going to throw them away. I will not go back and I will not recommend this place to anyone.
    - barbara s.
  • We have taken several articles of clothing to this cleaner in the past and the results have always been so-so.  Though nothing was ever ruined by them, we were continually having to replace buttons that they broke and other types of repair (unfortunately, this seems to be common throughout the dry cleaning world in our area!).  Trying to explain anything to them was impossible as most of the clerks at this location spoke broken English at best making communication almost non-existent. They literally melted the backing off of a water-proof jacket that I loved and I discovered this fact when I rattled (from the resultant pellets of the melting!) when I walked!  Upon further investigation, I felt small, hard pellets in the hem of my jacket all around the lower edge. At first, I was mystified, but after opening the stitching at the hem, I realized what had happened and I was furious! Trying to explain what had happened to the cleaners was pointless, so I just resolved I would NEVER go there again.
    - Terry G B.
  • I have used this dry cleaning service exclusively for the past several years as they are the BEST drycleaning service I have ever found in Middle Tennessee. Gates Cleaners offers the best dry cleaning and alteration services in the Middle Tennessee area hands down. They provide stellar customer service. They always know me by name and know my cleaning preferences.
    I love clothes and normally respect and take care of them, but every once in a while, I may get a snag, pull or tear on a garment. They can repair any fabric and return it looking like new. The owner inspects every item personally and returns items to me looking better than when I brought them in. I would trust them with even the finest garment.
    One time I brought in a very challenging item and the owner called to tell me she will gladly make it look like new but will need more time to work on garment. I appreciated this extra effort and this type of service is rare in today's market.
    If I moved to another location outside Franklin I would gladly travel to use their service since most other drycleaners I have used in Nashville have not been worth paying.
    Highly recommend this store, the family who owns it, and their high integrity with service and clothing.
    - Ann Marie B.
  • My brother-in-law passed away and I needed some things shortened to take with me to the State of Washington. They are excellent. They have vintage clothing there, and they also have alteration services in it. I think they have more than one field of expertise. Their price was very reasonable. They were extremely competent. The clothes actually ended up looking almost better than they were when I got them in. If the dress had double stitching, that is the way the lady did them. It was an excellent job. I am planning on going there today.
    - Bonnie J R.
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Clothing & Accessory Services in Franklin

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