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Auto Shop reviews in Franklin

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  • I did not choose them, the insurance company did. I was disappointed that they cancelled the original appointment and I had to wait a few more days but the the repairman was polite and appeared to be competent.
    - Beth J.
  • Rick did a great job, the headlights on all the cars he worked on for us were restored to clear! He did a very good job, was very nice, punctual, reasonable and cleaned up before he left. He worked on two of our vehicles.
    - Margy S.
  • They offer a free, no obligation analysis and were very thorough. When the transmission checked out fine (whew!) they looked further for the noise and discovered other potential issues, in my case a bad belt tensioner as the source of the noise, occasional misfires on 2 cylinders and a motor mount needing replacement. They were very detailed in their inspection and kept the vehicle long enough to be sure they had time to be certain of the diagnosis. All at no cost to me! I then did the repairs myself but had it been a transmission problem I would have had them do it. They're good will gesture has made a future customer of me.
    - Dan M.
  • I paid $160 per diagnostic charge, total of $420 just to get them to look at the areas quoted above. The recall on airbags was not explained to me, just said it it's not covered by the airbags, we'll charge you the $160 fee to see why the light stays on. After making a 1:00 appointment was too that I would need to leave my car for the next day (a Friday). Waited 'til 2:00 on Friday to call was told I would get a call back. At 4:30 I called and they said they had called me that morning to tell me about the work/cost. No record of the call. When complained about this, was told I could just come get my car (as in we don't want or need your business (John Kuykendahl was my service "adviser". I said I've committed the better part of two days I would like at least SOMETHING repaired on my car. He talked down to me and said "hey, we need to keep this positive," and as I felt like he was chastising me for having concerns/complaints, I asked to speak to a service manager, Jordan (no last name was given). Jordan said the wiper motor which was the only service I felt educated enough about to pay would either be on Saturday or Tuesday. Got a call back Saturday (now I'm up to 3 days dealing with this service department) stating the part wouldn't be in until Wednesday. I had planned the work during a week off from work and now was committed to dealing with this during a work week. I picked my car up Saturday afternoon and found red shop rags still laying on the passenger side seat. ON top of this were two parts to my car, a large 2 X 3 foot metal plate and a plastic bar shaped item about 18 inches by 4 inches. When I asked why they were not put back on my car, was told I should be okay without them until I came back to get the windshield wiper repaired. SHOULD... I came back on Wednesday had the work done, paid $500 (a reduced fee due to my inconvenience). Drove the car a few days and the interval wipers DO NOT WORK. I tried calling the service manager, Stephen Burke, and have yet to get a call back from him a week and a half later. A few other concerns I have were how many 2 out of 3 of the employees I dealt with bragged about how much sleeping they were able to get done on the job. Seriously? I mean I do understand let's make a bridge, a "hey I've ben there" relationship with the customer, but bragging about sleeping on the job. Kuykendal joked that he was often caught sleeping in the chairs in the customer lounge, they were THAT comfortable, and my driver who complimentarily drove me home, said he was sorry for the delay but when they called him he was asleep in the van in the parking lot... I've read numerous reviews about this dealership online and feel the response sounds good from the general manager, but do not have a great deal of faith in him based on the lack of professionalism and downright fraud (charging me for work that wasn't done) of his service department. I am filing a complaint with the Better Business Bureau of Nashville, as well.
    - Lynn C.
  • Everyone was very professional and quick to respond. They had the best deal for the vehicle we were looking for and patient as we went through the process of ensuring it was the best deal in the area. A week after purchase, we found roof damage that hadn't been upon final inspection. Despite As-Is warranty, Hans and team were quick to help repair to make the situation right. Can't speak highly enough about Auto Collection of Murfreesboro.
    - jeremy s.
  • I found Davis Auto Service Center to be ethical, honest, very professional and customer oriented. What I like and expect is the job be done right the first time. You get that , a fair price, high quality work and someone that will stand behind what they do and do what they say. So if someone is looking for an auto repair shop they can trust and know they are getting the best service, then I recommend Davis Auto Service Center.
    - Gerald B.
  • I bought a used vehicle for my daughter. While driving it to college a few hours after we bought it, the brakes started acting up. She immediately took it to a dealer in her college town and they fixed the brakes at a cost of around $2,500. They said any decent mechanic would have known this repair was necessary - it was not something that could be missed, and that the vehicle should not have left the Nissan lot without being repaired first - it was too dangerous because of the brakes situation. I am still waiting to hear back from Nissan of Cool Springs to confirm that they will reimburse me for the repair, and I will keep you updated and update this review as warranted.
    - Jeffrey P.
  • Overall, I was extremely happy with the auto repair business.  Returning home from Lake of the Ozarks on a Sunday afternoon, my car died on I-70 and exit 148, right near Kingdom City.  My insurance company recommended Van's Garage and Towing and, well, I didn't really have a choice...lol.  I must say, though, from their responsiveness to handling the tow to the actual work completed, they were great people to work with and I feel they were very honest.  They followed up with me on what the problem was, estimated the time it would take to fix it, and called upon completion of the work. I couldn't be happier with how things turned out.
    - TERRY B.
  • This is a first class company. It's a family of super hard working professional that did an incredible job of literally restoring my cars exterior and interior finishes to New Plus condition, amazing result. The paint now feels like glass and my leather seats and appointments are soft and subtle. I COULDN'T BE MORE PLEASED AND WILL HAVE THEM BACK AGAIN. Thank you for a great experience!!!!
    - MICHAEL S.
  • It is still in the process of being resolved. They brought out the wrong window for my car and they're having to go through the dealership. Hopefully, they will get it done Friday because I am now 2 weeks without a car. I guess they can't keep everything in stock. This is the back window in my car. The garage door came down on it and broke it.
    I'm a little disappointed at this point because they knew the make and model of my car and I think they should have known which window was and wasn't going to fit.
    - Jackie E.
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Auto Shops in Franklin

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