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Home Warranty reviews in Dunlap

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  • HWA Home Warranty of America sent out a company to check the AC unit which is a high end Seer unit. 6 yr old unit. A person came out with their son. and stated while charging the AC unit outside that I have a leak and that HWA will not cover them looking for a leak on the first visit, that I would need to call within 30 days of the claim to have someone come out again. The worker then went into the attic and said that I needed a new valve that would be covered but he would have to come back out and fix the problem another day. The worker then asked me to pay for him coming out and that he would be back in a couple of days to fix the problem. I asked the worker for a business card he said he was a pastor of a church and didn't have one on him. I then asked for a receipt and was told his wife will email me one. I had no idea who to make the check to as I did not have a business card or any info, the worker the said he would fill it in. He also made a statement saying that "he could have lied to me about the valve needing to be replace and that I would have never known the difference." After a couple of days of texting and calling to ask for a receipt and when he would be coming back, with no results. I then called HWA and they said I do not need a receipt as my canceled check is a receipt. ( try submitting a candled check to the IRS as a receipt). Then HWA said well is your AC cooling? Which after two charges and a leak will only last a limited time. So then HWA said we will send out another person. I then get a call from a guy that said he is not in his work truck, or uniform,& and does not have a business card, and try to pass a address of as a web address. I canceled that guy before he came over. I looked up both so called companies the HWA sent me and neither one was listed anywhere on the Internet, BBB, Google, Bing, Angie's list. I called HWA and asked if they could send me a company that can be found on the Internet or someone with a full name, trade license. HWA said I was not aloud to have their license # as it is private... I work in a professional field and have a license and that is public information, just as HVAC companies have their license posted on the Internet. I just as well will hire my own company and never buy a home warranty again. The outcome of the first guy that came out who claims to be a pastor of a church,cashed my check and left the "pay to the order of" blank... I called the bank and apparently if it is under $20k then that part does not have to be filled out. I have had other issues with HWA with a water heater and the people they send out are questionable.
    - Heather W.
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Home Warranty Companies in Dunlap

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