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Specialized Services reviews in Crossville

  • A
    Our single-story house of about 3,000SF floor area was completed in one long day. Quality of the work and cleanup were good. Only positive comments have been received on the roofing. Our Estimator, Allen Taylor, and Mr. Bacle seemed to be on-site at the right times, so there were no delays. Mr. Taylor provided good support throughout, including working with our insurance on wind damage claims. It has been a no-stress experience.
    - Albert G.
  • F
    Contacted Bill on Thursday late morning. He said he would be in our area and would stop by. He was a no show and no call. I had to call him and rescheduled for Friday morning. Again, no show and no call. I had to call him again. Two no shows and no calls = no business.
    - Karen M.
  • A
    Very well! He thawed it out which took about an hour or so and only charged for his trip out which I thought was very fair. Very pleasant and helpful. He told me I would be able to fix it myself with my hairdryer if it ever happens again.
    - Donna T.
  • F
    His men were very messy and threw their cigarette butts all over the yard. One idiot threw a lit cig. butt off the roof and It made a hole in our Hot Tub Cover. Mr. Knight promised to repair it. He never did. I wrote e-mails to them and called them and he wouldn't answer back. One time I talked to his wife on the phone. She was a real *****.
    - Rebecca S.
  • A
    I called on a Sunday. He came out Monday and performed the work in a timely manner. Very polite and had working. Explained situation to me. Very reasonable cost. Would definitely recommend him and use him again if/when needed.
    - Betty L.
  • A
    The tech was very personable and efficient. He could have told us that the compressor had gone bad and sold us a very expensive repair job. He was honest and I would have no qualms utilizing his services again.
    - Carey P.
  • A
    Called Tuesday afternoon and they said they had crews in my area and someone would be by Wednesday morning by 10:30. About 10:15 Bill Knight, the company owner, showed at my door, went up on my roof, corrected the problem in about 20 minutes,charged me $40 and was on his way. Definitely first on my list if I need more roof work. Hopefully this review will bump him up into the "A" category over the other companies that either didn't return my phone call or basically told me they would take care of it if they happened to have someone in my neighborhood.
    - Cornelius D.
  • A
    From the beginning Matt was exceptionally responsive, thorough, and professional. I was working on this issue while living elsewhere, so all the contact was via phone, email, or text. Matt understood the nature of my request and was over to the house that same day. While another roofing company had warned me that a new roof might be necessary (they never actually saw the house, just warned me on the first contact), Matt was quick to point out that the roof was in great shape and needed a few specific items taken care of. Within a couple days Matt had completed the work for me, sent pictures, and completely handled the roofing issues, including buying splash guards and installing them. I was impressed not only with the responsiveness but the very fair assessment of the problem and reasonable cost. I would highly recommend Matt Newman and Daughtrey's American Roofing to anyone.
    - Charles P.
  • F
    I was very sick at the time and we feel Josiah with innovative restorations took advantage of my wife and our situation. I have made a full recovery thank God. We recently found out about the underhanded nature of Josiah going against his word on final settlement when we went to refinance our house. His actions were deceitful. We would never use him or reccommend him to anyone. I have been able to return to work and will pay lien in full as an offering up to God in thanks for a full recovery from my cancer.
    - tom l.
  • A
    Matt did a superb job from the time he spent on the estimate to the complete end. He has excellent customer service and went above and beyond the other contractors. He explained in great detail and showed the areas to us throughout the whole process. If we had a question, he always answered us without any hesitation or frustration. He brought an excellent team with him. Roman and the other men were super polite and courteous as well. We have a fairly large roof and the worked 12 + hours the first day and came back in the morning to finish it up. Because of Matt's professionalism and friendliness we built a trusting bond during the estimate. We felt very comfortable opening our home up to them. We made sure to have coffee and donuts waiting for them, iced water and their favorite Gatorade and then served them lunch. They truly became a part of the family. We would do it all over again for them too! We even offered to make them homemade lunch if they're in the area roofing. You truly will not go wrong with Matt and his crew. Feel free to contact us for pictures of our beautiful green roof. Which by the way Matt and my dad chose to surprise me with over grey. Matt genuinely wants his customers to be happy. You will not go wrong with Matt & Roman and team.THANK YOU MATT!
    - Safondia T.
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Specialized Services in Crossville

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