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Home Improvement reviews in Cookeville

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  • I hired Peter Andrews Remodeling Home & Yard Maintenance to do a series of important exterior projects outside my home. Pete displayed a high degree of competency and reliability – the combination of which is often rare. The work involved removal of heavily embedded flagstone trapped by years of overgrowth, as well as replacing an outdoor faucet that had been damaged by expanding ice over the previous winter. Because of the location and extent of the project, both jobs involved a great deal of work and on-the-fly problem-solving. Pete finished the project in a timely, highly professional, workmanlike manner and his prices were very fair. It’s about honesty and integrity. All in all, I couldn’t have been more pleased and will be calling on Pete and his great company for more projects down the road.
    - John H.
  • Very professional, respectful, and knowledgeable. Austin Haley came to do the initial inspection and he was very polite and thorough. After having 4 companies out; Austin Haley from YES was our choice. The work crews were very prompt, polite and serious about their jobs. They answered all our questions and concerns patiently and and professionally. All were very knowledgeable and pleasant to be around. I HIGHLY recommend TFS to anyone needing foundation repair or encapsulation underneath their house! Thank you TFS!
    - Christina M.
  • Terminix - sales rep out of Murfreesboro- and supporting the area including Cookeville was a nightmare experience for me. I hired them in Feb of 2017 to put bait traps in my yard. Several months later, the tech came by to service the traps but realized that they had never been installed. After many phone calls and time spent, I was assured by a manager that we would be credited for the amount that we paid for but did not have coverage for. This was never entered into their computer although I continued to get newsletters and renewal notices and phone calls reminding me to renew from Terminex. I explained this situation many, many times first to the local manager, the district manager, the regional manager and my husband had similar phone calls to these managers. No one ever entered it into the computer and now it is May and I haven't had a full year's worth of coverage and they cancelled me. I am glad to be rid of Terminex. The sales rep is fantastic and spends a lot of time with you but when I called him to tell him the problem he was not interested in the conversation. Please never do business with these people. I spent over $1500 for the initial fee and got only nine months of coverage out of the deal. I NEVER write reviews but was incensed by the run around from this company.
    - Sandra L.
  • Our floor was 20 years old and needed to be refinished. We had received an estimate from Conner Brothers approximately 3 years before but due to circumstances beyond our control had to postpone this project. We contacted them and mentioned the previous estimate. They scheduled us in quickly, performed the work, and the floor looks fantastic.
    - Karie R.
  • As everyone knows moving can be a horrible, stressful dreaded experience. I found, by using Baku Moving, that moving can actually be quite stress free and easy. I recently had a family sickness and had to relocate close to the hospital. I was overwhelmed from costs to dates and everything in between. The man I originally spoke to was very friendly and helpful. The day of the big move everything went smooth and all the workers were extremely polite and courteous. All my belongings ended up safe and in perfect condition! I just don’t have proper words to thank these guys- they helped me out so much!
    - Hayes D.
  • I made an appointment with Custom Fireplaces &More, and two men who came to inspect my fireplace Tuesday, Dec. 12, 2017 for which I paid $125. They seemed knowledgeable enough. I called back Friday of that week and the man who answered was unhelpful and seemed to imply I was out of line to expect anything to have happened by this point. He told me that I would be called. I called back two weeks later and the same guy answered. Again, unhelpful, said he "couldn't get Bob to slow down and tell him what was happening." He again said I should wait to be called. Four weeks after their initial visit, I called back and got someone different on the phone and demanded to know what was happening. He told me that my service order had completely fallen through the cracks. If I had not called back this third time, they would never have contacted me. Bob came out that day, inspected my fireplace again for some reason. I'm not sure why, as the initial inspectors were thorough with their list of repairs. Bob wanted to take the door of my fireplace to repair it, but I told him I frankly needed to see proof he intended to the whole job first. He said he would order parts. He never called me. I went to their store a week later, having still received no word, and told them I was either going to get a refund or go straight to the BBB. Bob said no, that the work "had been done." Sure, an inspection occurred. The picture is of my fireplace after the inspection. My fireplace was in one piece before that $125 inspection. Now it's in pieces and I DO NOT TRUST this company to do the work. I will find another company to do this job.
    - Kat S.
  • Peter did an amazing job. He as very punctual and his work was great. Our treehouse is perfect and very well built! We were very happy we hired him and will definitely use him for other projects we have!
    - Julie S.
  • I called based upon the reviews here. I believe it was a cell phone that I reached. I left a message and my phone number and never heard back. Unfortunately, this is typical for the Cookeville area. I try to use local contractors and service providers but it seems only out of area or the larger local companies are responsive.
    - John R.
  • Basically it went OK. They surprised me by showing up to take down the trees on a Saturday afternoon without calling first. Thought the price may have been a bit high, but not outrageous. All in all, no real complaints and I would hire them again. l
    - STEVE M.
  • When I called for an appt I explained that I would need to know ahead of time because I would have to rearrange work and drive 2 hrs to be there. They gave me less than 24 hr notice. Was told repairman would be here between 3&5. Around 3:30 I ran to get something out of my car. About 10 min later I noticed a missed call from an unknown number. Thinking it might have been them saying they were running late or something I called the # back several times. No identification and no answer. Finally called the company and was told I didn't answer the phone so the repairman didn't drive to my house. Refused to send him back. Didn't care about the trouble I went to in order to be home. Said he didn't have time to come back because they had really overbooked him today but would be happy to reschedule me. No one told me that I had to answer the phone, they said the repairman would be here between 3 & 5. Poor, lousy customer service!
    - Susan N.
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Home Improvement Services in Cookeville

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