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Find Top-Rated Collierville Water Heater Installers

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Water Heater Repair And Installation reviews in Collierville

  • A
    the work went very well, they came and they were prompt. They got the work done in a short period of time, and they didn't waste time, they even cleaned up after the work was done, and they took care of everything.
    - Mike C.
  • A
    Service was top notch, on time as scheduled and professional with excellent follow up. Had a minor issue with tankless water heater (not related to plumbers) and the problem was immediately corrected.
    - Shelley C.
  • A
    Considering it is a terrible thing to have to do, Johnson helped make it as painless as possible. Their price was competitive and better than some other companies. Their people are very nice, courteous, helpful and professional. Any questions I had (a lot!) were answered and they were helpful. They cleaned up well, it is a mess to do, and they tried to do as little damage as possible considering all the walls with plumbing have to be cut into. The Rinnai tankless water heaters are great. When we had a small problem they sent someone out immediately on a Saturday to take care of it. The plumbers were great, office woman extremely helpful, and just a good experience of something we did not want to do.
    - Georgann P.
  • A
    Installation went extremely well. Installers communicated with me through each step, made sure to protect floor/carpet to/from the 3rd floor. Workmanship on the install was excellent, including the seismic (2x4 frame, strapping, etc). C'ville inspector found no problems. My only knock was during the quoting. I'm not a fan of all the magic numbers/adding on the side, then just giving me a single price. I prefer line item pricing for everything. I don't like the 'they may have to do this/that'...including 'they might have to do this on the roof, if something needs done with the vent' (which definitely did not occur). I felt OK with my 'final' price. This is because I knew the price of the unit, it truly took 2 men to deinstall the old one, and the seismic frame was more substantial than I thought it would need to be. Overall great work.
    - kevin d.
  • F
    Dishonest, unethical, and unscrupulous is how I would describe Best Care Home Services.  The plumber they sent out actually wasn't bad and I think he was an honest person.  The problem is with their home office staff whom, I am sure, are instructed to bilk you for any expense remotely related to the job you are having completed.  I needed a new water heater and their plumber agreed.  This not being my first rodeo, I asked him to inspect the gas line, drain pan, vent, and pressure relief all of which he confirmed were just fine.  The only additional expense I might incur, he said, might be to replace the couplings on top.  

    After waiting a week for Best Care to contact me with a date to replace my water heater, I finally called them.  Much to my chagrin, they then told me I had $885 worth of additional uncovered expenses.  I was floored.  I had them email me the list of items:
    Drain Pan - 100
    Water Line Mods - 145
    TP Mods - 95
    Disposal - 105
    Vent Mods - 325
    Permit - 115
    I replied asking them if these were items specific to my unit or if this is just what they charge anytime they are replacing a water heater - no reply.   Remember, their plumber who inspected my water heater said I didn't need any of those things - he hadn't even taken pictures of any of the extra items.  My BS detector was going off like a tornado siren.  I called the regional manager for my homeowner's warranty (like I said, this was not the first time such a thing happened to me) and they agreed to send another plumbing company out to give me a second opinion.

    Mr. Rooter came out very quickly and confirmed that I did, indeed, need a new water heater but that was it; no drain pan, water line mods, TP mods, or vent mods.  They wouldn't even charge me for disposal ("Why would we do that?" is what they said).  

    Confirmed!  Best Care Home Services was lying to me and trying to charge me $885 for things I didn't need.  I am pretty savvy and caught them but I can't even imagine how many people they have overcharged or charged for unnecessary repairs.

    My recommendation: Stay far away from Best Care Home Services.  Call Mr. Rooter instead.

    - Eric L.
  • A
    They were very professional, they covered our floors, they were very polite. The work seems to be well done, the code inspector has not inspected the work as of yet but I do not think that there will be any problems.  I would definitely use this company again.
    - Shelly A.
  • A
    Splash was a lot cheaper. They did not tear up my driveway. It was 12 degrees outside and they had no problem with it. They did a great job and they were reasonably priced. There were three people working on it and they had it done in three hours. I would use them again.
    - Paula H.
  • A
    It was a very good experience. They’ve been out 3 times to do several different things. The water heater was about $1,000, the toilet was $150, and the pipe leak was about $300. They came out when they said they would. They were reliable and I felt like they knew what they were doing.
    - Karen M.
  • A
    The fixing of copper pipe pinholes with Chris Comes of Plumbing Works has always been quick and professional. He ALWAYS cleans up after himself and tries hard to make it look as if he was never there. I've never had a problem with any of the repairs or installs that he has performed.
    I HIGHLY recommend him for ANY plumbing needs: residential to commercial to industrial - Chris Comes can do it ALL.
    - Thomas K.
  • A
    Excellent service, professional & punctual. We had a tankless water heater installed & we could not be happier with it. No problems in the past year since it was installed. We recommend Johnson Plumbing to all our friends.
    - Vicki B.
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Water Heater Installers in Collierville

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