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  • AA-Air is excellent! Now I can use my basement all year & the house is very quiet and comfortable. They measured and inspected everything & determined too-small supplies and return ducting. After much discussion, I also replaced my 20 yo unit with a larger, variable speed, which improved airflow so I don't need portable dehumidifiers. AA-Air are easy to reach - chat, phone, email, & I like that they came out after to review the work & see how I was doing. I am on their maintenance plan (came with unit) & I look forward to seeing them.
    - H S.
  • The work on the walls and walkway were done well.  However cleanup was not completed:  there continues to be a film of mortar on most of the walkway; wash splashes on the walls were not cleaned and remain.  The quality of the work on the driveway is poor, the repair being not much better than the previous status.  The "deck" was to have been waterproof so that the area below stayed dry, but is only a piece of plywood, no seals anywhere, plywood is now warped; not, of course, waterproof; and the quality of workmanship is such that they should be ashamed.  The window seals appear to have been replaced competently, but the cost seems excessive. They also charged us for one more window than exists.  After work had started, the contact person was less than cooperative.  
    The work was done in late summer/early fall.  I paid the final bill in September while they were not yet finished (clearly irrational behavior on my part).  In late November, we received a letter from them stating that they would not do the "add-on: work, that they had over-charged us for some part of the work but did not charge us for the proper number of windows, and included a check for the difference.  I wrote back stating that they were not done for the reasons above and that the original count of the windows was correct.  I have heard nothing since.
    - Eugene H S.
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