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Cable Tv reviews in Bluff City

  • C
    Charter has been at, or near, the bottom of the list of large cable companies in terms of customer satisfaction according to a national consumer organization, and I now know why. In the course of 14 months of service, this has been our experience: Their TV service is marginal. Although the picture quality and number of the channels are adequate, the quality of service is poor, with many drop-outs and dead air. Their cable box does strange things and often needs re-setting. The box furnished us has compatibility problems with the HDMI connections used in today's HDTV sets and A/V receivers. There are uncomfortable volume changes when switching between analog and digital channels on their box. There are several undefined functions shown on the cable box menu, their technical people cannot help explain them, and there is no manual available. Although I am charged for wide band (5 MHz) the internet service is erratic, often very slow, and suffers from 1 to 2 hour failures. At one point, Charter changed the technical characteristics of their internet to the extent that performance of their existing cable modem boxes was severely impaired. Charter changed the box when requested, but did not feel it was necessary to inform any customers of this problem. Their customer service is terrible. Their only purpose seems to be to get rid of you. No one knows anything about any problem and will not transfer you to anyone who does. Their reps will not identify themselves and say they have no supervisor you can speak to. We are in a rural area, and Charter is the only service available. Perhaps this lack of competition is part of the reason for their behavior, but I sure would like something different. The one positive thing to say is that we have found it possible to negotiate fees, and are paying substantially less than the listed price.
    - Donald K.
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Cable Companies in Bluff City

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