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Siding reviews in Alcoa

  • A
    CRS Exteriors
    On 04-23-13 I paid the CRS salesman $3400 as a down payment to put siding and rain gutters on our home . He advised they would start work in approximately three weeks and certainly by the end of May or the beginning of June they would be underway. Well May came and went and no contact from CRS but they had my down payment in their pocket. I finally called them in early June and was told several things on several occasions. One was that a work foreman had a heart attack, two the weather wasn't cooperating, three they couldn't get the right color coil stock (aluminum for the fascia and trim) and four that a crew had quit on them and they were short staffed. I was then told they would begin work in late June and a week later I was recontacted and told they decided to hold off until after the July 4th weekend.   They finally began work on July 8th. I was promised by the salesman there would be at least three workers each day. The first day there were two workers and the second day only one showed up. To his credit he worked all day very hard but progress was certainly slow. The third day there were the two workers and two helpers. The helpers were very nice people but certainly not skilled like the two installers. The helpers made several mistakes including damaging my new roof and several times the foreman had to stop work and redo what had been done incorrectly. I was really glad the foreman caught the mistakes and corrected them. He supervised the job very well.    As the job progressed the salesman came by on a few occasions. At one juncture he complained that he didn't bill me for some of the work which had to be completed on the far end of our home. He acknowledged we had talked about this work but he then proclaimed he had neglected to figure in the cost. He ended up saying it wasn't much in cost and he would not charge me extra but by time he left that day I felt very poorly.  When I first discussed this job with the sales rep. on his second or third visit we talked about the rain gutters, spouts and gutter guards. I told him the gutter system I presently had on our home was covered with a leave protector/guard so leaves did not get in the gutters.He commented on the many large trees in my yard and it was agreed that rain gutter guards would be installed. At the end of the job when it was time to install the gutters the salesman denied any discussion about the gutter guard and said he would not put the gutter guard on unless I paid the company another $1000. All throughout this job the salesman seemed to be very good about forgetting what he promised in the beginning meetings. One promise he made was he would not charge me a penny more than what the original contract specified. This promise obviously was one he did not honor and I found myself being forced to pay extra for what I felt was promised when I agreed to give him this contract. The written contract mentioned gutters but he did not specifically write gutter guards so it was his word against mine. I lost.  When the job was completed I went to pay the salesman with a credit card. I was told in the beginning this form of payment was acceptable. The salesman balked about paying with a credit card and instead wanted cash. He finally allowed me to pay with the credit card but only after he made me feel terrible about paying in this manner. I was very upset with his style and demeanor and what was to be a positive separation turned very uncomfortable.  I should also mention that when the job was done I also noticed the trim work was wrong and found they had used two different colored aluminum trims on the doors and fascia. If you remember before mentioned I had been told they couldn't start the job originally because they were delayed and waiting for the right colored trim. Well despite the wait  for the correct trim I still ended up with two different trim colors instead of the singular color which I had ordered. About a month and a half later later I found that rain water/run-off from my sun room roof was streaming down in back of the new gutters and causing a water stain which was quite noticeable. I called the salesman. He and another representative came to my home to evaluate the issue. In the beginning I was promised over and over again that they guaranteed all work that was done. I unfortunately had another commitment and could not be present. My wife met with the two of them and showed them the problem. They told her it was because I had a flat roof over the sun room and the water was seeping under the shingles and in back of the new gutter. When my wife told me of her exchange with them I was surprised as I don't have shingles on that roof but instead have flat rolled roofing as is appropriate for a flat roof. There is no leakage inside the sun room thus I do not believe the problem is a leak in the roof. I did go up on the roof and I do not see any place where the roof is perforated or in a condition that would allow water to seep under it. Perhaps they are correct but I don't see it. The second representative who was present then told my wife that the perceived leakage in the roof could have been caused by an acorn that had fallen from a tree on the roof and made a hole thus causing this problem. I was absolutely amazed that an answer like that was given especially since I personally inspected the roof and did not find any perforation. The excuse of a falling acorn to me was beyond belief. My wife than asked if the sales representative would give me a telephone call later in the day when I returned so we could discuss the issue. The sales representative told her no and that if I wanted to talk to him that I should call him. So much for being concerned about the customer. To top it all off, as the two men left the sales representative turned and asked my wife if I had written an evaluation of the work and if I had submitted it to Angie's List. My wife answered that I had not because we had been very busy. His final words to her were, "If he doesn't have anything good to say than perhaps he shouldn't say anything". This response to me was pretty outrageous. The statement upset my wife and really wasn't called for.  All in all and as a result of the hard work and excellence of the man installing the siding the job ended up fine. I don't particularly like the different colored trim but I will live with that.  As far as dealing with the sales representative which dictates my feelings about this company...... I wouldn't recommend this company to my worst enemy no less a friend or a person reviewing on Angie's List. If you are reading this evaluation and still decide to hire these people I would strongly suggest you be very careful. Make absolutely sure you require them to put everything specifically in writing. I found the sales representative to be rude, unprofessional and certainly less than honorable. I unfortunately was never contacted by any of the company bosses inquiring as to my satisfaction and evaluation of the work conducted. 
    OVERALL EXPERIENCE:Installer:  A         Company Rep:  F
    QUALITY OF THEIR WORK:Installer:  A         Company Rep:  F
    PROFESSIONALISM:Installer:  A         Company Rep:  F minus
    - Frank D.
  • B
    MidSouth Construction LLC
    Got mid south name from my wife's brother. We are truck drivers so not home much and needed a firm that would take care of it all, so we did not have to worry about it. Mid South was great they handled everything and we would use them again for sure.
    - Mark S.
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Siding Contractors in Alcoa

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