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Appliance Repair reviews in Alcoa

  • F
    Dixie Appliance Repair
    Dixie quoted a price to work within my budget--I paid for the entire service on the spot. Repairman came and did his job. Part wasn't correct, so Dixie said she would get another one and be out the next day to finish the repair. Nobody showed up. It's been 3 weeks today, and the dryer still isn't repaired. Dixie has told me that she or the repairman would be here several times with a new part, and nobody has shown. Our family rescheduled an entire day to fit her schedule, and nobody showed. Dixie will not return my phone calls or text messages. When I called from a different phone (mine died), she answered and said the communication would be better. It was no better. As I write this, I still have not heard from her. At the very least, she should refund me the $45 for the part I paid for that didn't work. We'll see what happens. I would NOT recommend her and will NEVER use her service again. Today, I'm going to the laundromat, for the third week in a row, and spending money that I don't have just to dry my clothes. She brags about being veteran owned. I was with the military for 20 years, and I'll guarantee that no soldier would last in the military who didn't have better reliability than Dixie. Shame on you!!
    - Elaine S.
  • A
    David was very easy to work with from scheduling the appointment to his attention to detail while doing the repairs.  He was prompt on his arrival, focused on resolving the issue quickly and professional in his work.  Upon arriving he spent a few minutes gathering pertinent details on the issue and had the problem diagnosed within 10 or 15 minutes.  He has a depth of experience and repaired the problem and was gone within 30 to 45 minutes.  He has a flat rate fee for his service calls regardless of whether he is there for 15 mins or 3 hours.  This is very valuable and an indication of his confidence in quickly diagnosing and resolving issues.  I  will absolutely use him for any future needs with regard to kitchen/small appliance repair.
    - Steve W.
  • B
    Sears Appliance Repair
    Repairs, timeliness, all else excellent. Unfortunately rather pricey.
    - JOHN K.
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Appliance Repair Services in Alcoa

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