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Auto Repair reviews in Hot Springs

  • D
    The problem started after a tune-up in my home town. I told the McKie service technician about the problem and gave him a note from my local mechanic, who had used a scope to diagnose the problem. My mechanic (who worked at a different service station than the one where I had the tune-up done) suspected a malfunctioning control module. The car was running very rough and the mileage had dropped from about 25 MPG to 15 MPG. I took the car to McKie on July 3rd because they are the certified GMC repair station in the area. McKie replaced the O2 sensor and the catalytic converter and charged me $989. Initially, the car seemed slightly better on my return trip home, but the "SERVICE ENGINE SOON" light came on before I had driven 30 miles and soon started to run as it had before I took it to McKie. Being the 4th of July weekend I knew it would be several days before I could get the problem resolved. When I took the car back to my local service station, my mechanic again got an error code for the control module. As he was removing a bracket to remove the controller he noticed two wires that were pinched together by the bracket and causing a short. This problem was caused by a different service station that had done the tune-up. He replaced the wires and resolved the problem for $89. I wrote a letter to McKie and told them that their repair work of $989 did not resolve the problem. I explained what my mechanic had done and what problem he found. They stood by their work and said I needed a new catalytic converter. I'm not a mechanic but I know when my car isn't running properly. When I took the car in, I told McKie that the problem may have been the control module based on the information from my mechanic. If they had bothered to look at the control module they may have seen those crushed wires and saved me $900. McKie did not cause the original problem (the wires), but they just seemed to blow off the suggestion from my local mechanic. There may come a time when I will be forced to use McKie for parts or service, but I feel they have fleeced me for almost $1,000 that didn't resolve the problem. And rather than say that they may have been mistaken they told me that they determined that I needed a new converter. As much as I like my Buick I would probably hesitate to buy another GMC product if McKie is the only certified GMC repair station in the area. Up until this incident I had respected the McKie name but I now have my doubts about quality workmanship. I didn't expect my money back but they could have apologized for not fixing the problem and admitted that perhaps they made a mistake. They got their $1,000 off me this time, but that may be the last money I ever spend at McKie.
    - Patrick R.
  • A
    In June of 2008 I took my car to a different service station (not Norton's Sinclair) for a routine tune-up. When I picked up my car the mechanic said that it was running very rough and that there may be some other problem. He told me to take it to Norton Sinclair and have Mark use the scope to diagnose the system. Mark got back to me within an hour and said he had come up with an error code indicating that it may be a control module. Mark said he was hesitant to order a control module because if that wasn't the problem, I would still be stuck with the $400 cost because the module could not be returned. He thought it best if I took the car to a GMC certified repair station. I took the car to Rapid City on July 3rd to the GMC certified service station and gave them the note from Mark with the error code he had gotten. They did not look at the control module. This station proceeded to replace the O2 sensor and the catalytic converter for $989.00. Initially, the car seemed slightly better on my return trip home, but the "SERVICE ENGINE SOON" light came on before I had driven 30 miles and soon started to run as it had before. Being the 4th of July weekend I knew it would be several days before I could get the problem resolved. When I took the car back to Mark, he again got an error code for the control module. Since the catalytic converter had not resolved the problem, Mark thought that the module should be replaced. As he was removing a bracket to remove the controller he noticed two wires that were pinched together by a bracket and causing a short. He replaced the wires and resolved the problem for $89.00. Mark had advised me to take the car to another station so I wouldn't be charged for something I didn't need (in this case, a control module). The other station installed parts I may not have needed and charged me $989. Mark Norton, Gordie Norton, Lyle Norton and the rest of the guys at the station, treat their customers right. They provide quality service at reasonable prices. I want to thank Mark for finding this problem that may have cost me a whole bunch more if I had taken the car back to that GMC certified repair station. Rest assured that I will be taking more of my work to Norton Sinclair!
    - Patrick R.
  • A
    unknown
    - Marilyn W.
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Auto Repair Shops in Hot Springs

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