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Medical Specialist reviews in Brookings

  • A
    During the past few years, all my interactions with medical professionals and schedulers have been positive. Scheduling an appointment is much easier now that areas have their own schedulers, especially if you are an established patient.
    If you ask around (and sometimes even if you don't), you will hear that some physicians have excellent reputations, and others ... maybe not so excellent! (Not even sure if the and quot;not so excellentand quot; are still there). I've been treated respectfully and professionally and have received excellent care. Sure, over several years, I have run into a few people at the clinic who made my life more miserable at the time, but that could happen anywhere. Overall, very satisfied and no plans to switch.
    - Renee O.
  • C
    It’s always best to start at the beginning, so I will start
    with my call to schedule my first appointment. This was my second child. I had
    a high risk pregnancy with my first child. I did a bit of research and found a
    couple of recommendations for the clinic and a few mentioned high risk
    pregnancies. When I called in to set up my first appointment, I explained that
    during my previous pregnancy I had severe gestational diabetes and five years
    ago I had two DVT’s. I asked the receptionist if I needed to get my medical
    records forwarded on to the clinic. She said no and “every pregnancy is
    different.” I questioned the knowledge of this girl and
    was rebuffed instantly. Of course, at my first appointment they asked for my medical
    records, switched my appointment from a nurse practitioner to an OB and had me
    take a glucose test that day, which I failed. My time and the clinic’s time
    would have been saved if the receptionist had been better informed.
    My second appointment was absolutely terrible. I did call
    the clinic and complain about this experience. I won’t go into too many details
    since I already raised my issue on this appointment, but short story short, I
    saw Dr. Feltz and he made a poor phrased comment about my baby being dead.
    At my third appointment, I saw Dr.
    Hancock for the first time. I cannot talk more highly of this individual. Not
    only is his bedside manner fantastic, he really goes the extra mile to keep
    himself informed on the appropriate medicine. He takes a minute to review the
    chart before charging into a room. He tries to remember details that make you
    feel special and really adds to the feeling of continuation of care. He is the ONLY doctor in the practice
    to EVER ask for my blood sugars or to inquire about how my diabetes management
    was going. His nurse Courtney is also amazing. She was always so friendly and would
    do such a good job remembering who you were. Dr. Hancock and Courtney were the shining example of how a
    practice should interact with patients, and reminded me of the fantastic clinic
    I practically grew up in. Dr. Hancock always made me feel like I could ask a
    question without being seen as overly cautious or stupid. That is not the case
    for many of the other OB’s I saw.
    I made an effort to be seen by Dr. Hancock thereafter. I
    never once had a bad experience with him. I wish I could say the same about the
    receptionists. Other than one appointment, I have always gone to the main
    office on Laurel. I don’t remember a visit where the receptionists
    weren’t: 1) surly, 2) busy doing
    something other than checking people in or 3) chatting amongst themselves. It
    seems like they are juggling many different duties (calling for appointment
    reminders, scheduling appointments, doing insurance paperwork), and perhaps
    this is why checking people in seems to be such a hassle. I would cringe before
    every appointment knowing I had to stop at the front desk. One time I stopped
    to schedule my next appointments and said to the receptionists that when I needed
    to be seen by Dr. Hancock. I showed up for my next appointment, and it was with
    Dr. Sayer. When I checked in, I was shocked to hear that. I explained that I
    wanted to see Dr. Hancock. Well, obviously I was stuck with Dr. Sayer that
    visit. I asked who my appointment in two days was with. It was with Dr. Feltz.
    After the Dr. Feltz “incident” I had asked that they put in my account that I
    absolutely never ever wanted to be seen by Dr. Feltz again. I guess that wasn’t
    apparent when they set up the appointment. I asked immediately to change to a
    different doctor. The receptionist was very defensive about me wanting to
    change. Compared to the Laurel office receptionists, the West Des Moines receptionist
    was an angel sent from heaven. I only met her once, and she was so nice and
    accommodating. I had to wait an hour for that appointment and I didn’t even
    mind because the receptionist was so amazing.
    I should mention that I find Dr. Sayer very pleasant. At all my
    visits, I felt like I was being put on a conveyor belt being pushed to the next
    location. The only time that I felt like I was a person was when I was being
    seen by Dr. Hancock (and Dr. Turner). My time at your clinic was very sterile and static. I didn’t feel much warmth besides
    my visits with Dr. Hancock.
    I had to see Dr. Turner right before my induction. She is very nice and knowledgeable. She
    seemed to review my chart and understood why I was going to be induced.
    I’m not sure if it’s Mercy’s process or the clinic’s, but
    after my delivery it was like no one knew what the heck was going on. First of
    all, I was put on a carb reduced restriction. So after delivering a baby, all I
    could get was a salad. In addition to that (which I can live with even if it
    sucked), I was kept on insulin. I kept trying to find a nurse or doctor to tell
    that I didn’t think I should still be on insulin. With my daughter’s delivery,
    I had been taken off of it once I delivered.
    So, I was on a carb reduced diet (which ended up being even less carbs than the
    diabetes management dieticians would recommend), breastfeeding and being given
    insulin. I don’t know what is a worse combination for low blood sugars. It
    can’t be that much of a surprise to the medical staff that there needs to be a
    change to medication after delivery. Eventually I got a doctor to call over to
    the diabetes center who confirmed I should not be taking insulin.
    When it came to being discharged, of course the on-call
    doctor was Dr. Feltz. He didn’t inform me of any can or cannot do’s (exercise,
    sexual intercourse). I ended up googling a good portion of my questions. He
    didn’t instruct me to set up a post-partum appointment. When I had my daughter,
    the doctor set up the appointment on the spot in the hospital. He wouldn’t sign
    my paperwork for work (it had to go to the clinic) although I’m told that most
    other clinics will sign the paperwork in the hospital.
    On my way home from the hospital I stopped at the clinic to
    drop off my paperwork for work. The form had to be back to my workplace within
    15 days. I was informed by the receptionist that your clinic doesn’t fax forms.
    They will only mail or put them aside for pick up. I do not understand why a
    clinic would be willing to waste the postage but won’t take the time to fax
    them. Since I didn’t have the time to have the paperwork mailed to me so I
    could in turn mail it to my work, I had to drive two hours to pick up my
    paperwork drive it 10 miles to my
    workplace to drop it off. It was so impractical it was comical. I also asked to
    set up my postpartum appointment while I was in the office. I informed the
    receptionist that I wanted an IUD just in case that affected my appointment
    time. She said it did not. I came in for my first postpartum appointment and
    once I was in the exam room was informed that the appointment was one week too
    early, and I was going to have to leave and come back in a week, then come back
    for another appointment the week after that. Now I’m driving another two hours
    for another appointment not to mention having to find someone to watch my
    newborn and toddler. If the appointment had been set up for the correct time, I
    would have saved myself a trip and no doubt saved money on an office visit.
    Once I checked in for the appointment to get my IUD, I was told that I had to visit with the business manager. I was told I
    needed to pay for my IUD upfront. This came as a complete and total shock to
    me. I was never once informed that I should be prepared to shell out several hundred for the
    appointment. I know this clinic does things very unusual payment wise since I
    was required to pay for my delivery upfront. I haven’t met another person that
    has had to the do the same thing. In fact it was so unusual, the insurance
    company didn’t know how to handle it. I had to go through weeks of phone calls
    to figure out how they were going to handle the request when it came to flex spending.
    I left the day and didn't look back. I switched to a clinic closer and had them insert the IUD with no trouble at all.

    - Krista B.
  • F
    Don't try Alvera Brookings if you are a new patient. They don't want, or are not able to handle more clients
    - Eugene A.
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Medical Specialists in Brookings

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