I needed my fridge repaired. It was freezing everything st first and not producing water or ice. Then no more than 12 hours after trying to repair the fridge it starting leaking water all over the floor. That happened all through the night. I called them to fix that and they were not helpful.
I don't like to write negative reviews. However, Bob is one of the most unprofessional owners I have dealt with. Right now, it is not about the money he won't pay to fix my floors, due to fridge repairs, it is about how he treated me on the phone. Complete disrespect, almost yelling. I called many companies to have my fridge repaired b/c it was freezing everything and the water and ice dispenser weren't working either. Samsung suggested I call them, so I did. Erik came out and was very pleasant and tried to figure out how to fix the problem. He wasn't sure so he called Samsung. They told him it sounded like I needed a new panel and temperature sensor. He ordered that and asked me to make sure the fridge was defrosted for 12 or more hours before he came to install it, which I did. I had done that about 4 or 5 times before so that not all food would be frozen. The part arrived, he installed it and charged me $321.18 and said the fridge was fixed. I told him the ice and water still weren't working but he said it was b/c they still needed to thaw. Which I thought was strange after being unplugged for 18 hours. But, I said, "Okay." He left and the next morning I awoke to an inch of water on my kitchen and living room floor b/c the fridge was leaking everywhere. I turned off the water and called Carolina Appliance. I was in a panic, spoke to Bob and he was curt and said he could have someone out at 2 pm. I said, "There is an inch of water on my floor after your fridge guy "fixed" my fridge and you can't have anyone out here sooner?" His response was, "No, they will get there when they can." Servpro came right out and had the floors drying by the time Erik came to my house at 3:30. He said it was an unrelated problem. It was a busted filter and that would cost me $142.00 more. Which I asked if he couldn't he have seen that problem before and he said it must have just happened. I got the bill from Serpro and called Bob to talk to him about helping me pay this Serpro bill since I feel it was at least partly their responsibility. My claim was that they said they fixed my fridge and even if it was unrelated, it was still not fixed as my water and ice were not working when he left. Had he looked into why that was happening, I feel he may have seen the problem and been able to save me from having to pay to have my floors fixed. At this point, it would have been much cheaper to buy a new fridge! Bob was so unprofessional, and actually hateful to me on the phone that I would NEVER recommend his company to anyone. However, Samsung apologized for recommending them and paid for everything! So, I am a Samsung fan now! Just not a Bob/Carolina Appliance fan.
