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Fence Company reviews in Woodruff

  • F
    Quality Services
    I guess I���ll start at the beginning meeting David Chernow after getting a fair quote for a fence for my back yard. He said he was a little backed up and it would be about a month before he would start on construction. Needing a fence for my dog in a hurry I hesitantly agreed because I didn���t have time to be told the same thing by other contractors. Being Spring and tax return season I was sure that would be the standard wait time. I deposited almost $2k on March 8th and waited, and waited, and waited. The contract David provided included construction start date range and a 7 rain day buffer which I thought was reasonable. After missing the due date of April 18th by almost 3 weeks I decided to call and see what was up. The gentleman who answered said they were behind because the 811 utility marking (Before you Dig) services were backed up by over 3 weeks. This sounded strange to me so I called 811 services to confirm and was told there was absolutely no call in to them for my address. Lie number one. I called back and told Quality Services this and he said they didn���t call 811 and they batch them somehow which was almost believable. So I asked that he send me evidence of that and I never heard back. I���ve reconfirmed with utilities that that was another lie. After waiting a few more days I was called by Quality Services who apologized on the delay and asked if they could come out on the May 10th to start. The contract stated they would begin construction by April 18th and finish by April 25th with rain delays. I had previously rescheduled vacation to accommodate the original date range so I could be there to show them where the property lines were after getting an official survey done. Some of my neighbors were very sensitive to the lines and I wanted to be home if any issues or questions arise. May 10th was a Wednesday so I took a vacation day to make it happen. By Wednesday afternoon it was clear they were not coming so I called and left a message. I got a call back with another apology and was told David and his crew were working a previous job until 10pm the night before and still hadn���t finished and could they push until the 12th which was a Friday. At this point I was upset and let Debbie who was obviously the scheduler/back office person know that a courtesy call would have been appreciated so I wouldn���t have wasted a vacation day. Point of fact I would have appreciated a couple of courtesy calls at this point. She apologized profusely and agreed this ���wouldn���t happen again���. So for some reason I accepted the peace offering and decided it was worth going forward if they would commit to being there on the 12th. Friday the 12th. Another vacation day taken. Another empty promise. Another missed opportunity to give me a courtesy call. I waited until 10 am and received my ���courtesy��� call the day they were supposed to be there that they wouldn���t be making it again. I demanded my money back and asked to speak to David. He listened to my complaints like it was the first he was hearing of them and said he would be at my house the following morning, Saturday instead of the Monday they were trying to re-schedule me to. Since I was talking to David I felt like maybe he was trying to salvage his companies��� reputation and a client so I relented and said ���let���s build a fence!��� Saturday came and so did Quality Services!!! However they had forgotten to call 811 and have utilities marked. They proceeded anyway and all of the post holes were dug and about half of them got concrete. So Monday comes and goes and you would think two days is enough time for concrete to cure right? Why weren���t they here on the day they were trying to reschedule me to in the first place? I get a call around 7pm Monday evening from Debbie that they weren���t going to make it on Tuesday. What about Monday and we are already talking about Tuesday? Debbie says they had to reschedule a job they had on Saturday to accommodate me, so Monday they are working that job and apparently Tuesday as well. I mean what was the original plan here? Am I even on their schedule or are they just trying to squeeze me in between jobs that are important to them? Debbie tells me they will be working all day Wednesday on my fence. Wednesday comes and goes and it looked like they did about a solid hour���s worth of work for one man and hung a handful of rails (2���x4���s) between a few posts. I remember fondly and chuckle when David told me this would be a two day job. To boot, instead of stacking all the lumber in my yard yet to be nailed up they���ve thrown a haphazard stack in my neighbor���s yard on fresh soil he had recently seeded with Bermuda and completely tore it all up. My neighbor came knocking my door understandably upset and I had to call Quality Services and complain again. Thursday May 18th a lone guy was here for a few hours and left as soon as I showed up around 12:30. He never came back. I called and nobody at the office at the time had any idea where he was at 3:30pm. I got a call back from Debbie that the single man crew went home with a bout of heat stroke. At this point I am considering reporting Quality Services to the BBB. Two months and 10 days since signing the contract and I didn���t see the end in sight. David Chernow called me later that night because he heard I was concerned. I asked him when construction was supposed to be complete. He said it would be finished on Saturday the 20th. I expressed that if construction wasn���t finished barring bad weather I would be walking away from our agreement. He committed to having it finished by then. Friday appeared to be a pretty full day of work. Hard to say as I was working, but most of the pickets were hung when I arrived. Once I showed they began to call it a day. I did a walk around and was very concerned with a large number of issues. Four to six posts still had no concrete at all and were just stuck in a hole and covered with mud. There was 10-15��� of play (movability) at the top of these posts. Looking down the long side of the fence it scarcely resembled a straight line and between two posts had between 4-6��� of deviation of a straight line. I found a number of posts twisted at almost 45 degrees off of square. I found the gate not close to square, I found pickets that were off center and even overlapping. I found rails not having an adequate number of nails barely attached to the posts, I found many pickets and rails with nails that had missed their mark and were exposed, a safety hazard for my young daughter. Cosmetically there were some things also too. Destroyed patches of grass from gasoline spills, torn up yard with no attempt to repair, unfilled empty post holes, etc. David arrived alone Saturday on our agreed upon finish date. He worked for about 10 minutes then knocked on my door. He said he noticed the non-straight fence to which I proceeded to show him all of the other things I���ve listed in the previous paragraph. He blamed it on his employee, but said he wanted to make it right by some form of discount. I told him I wanted to pay the agreed upon price and do the job correctly and he agreed and said he would make it right. I felt he was going to make the effort to salvage the job and I felt what other choice did I have at this point!? Monday the 22nd: David and his helper were onsite to what I thought was correct the issues and scallop the tops of the pickets. The radius they used for the scallops must have been freehand, because I���ve never seen such shoddy work. The arch which should look like a slight curve sometimes resembled something closer to an ���S���. Every single issue I had pointed out to David was not addressed. The posts without concrete were not pulled and re poured. I dug and found mud, rocks, and some wood scraps had been crammed into them an attempt to hide that no cement was used. The twisted posts were not addressed, nor the overlapping pickets, nor the exposed nails, or problems with things being remotely square. This, I found was after David had left the job and left me a voicemail saying they were done and we needed to settle up. He said they would address any issues when they returned to stain and clear coat the fence. At this point I���m done. I know these structural issues cannot be corrected the day they ���say��� they are coming to stain and clear coat my fence, because they are structural and a lot of the fence will need to be ripped up completely to correct these issues. I���m calling a lawyer and taking pictures and video. I sent David a text stating the following: David called me shortly after I texted to say I wasn���t prepared to pay the balance. Keep in mind I had a contract that included $588 for clear-coat and promised staining. Neither of which were done so I was truthfully wondering why he was asking for the balance now before the job according to our contract was done. I don���t like to assume peoples intentions in situations like these, but I wouldn���t have been surprised if he didn���t intend to ever return to clear-coat/stain my home after collecting the balance. Nevertheless, once David learned that I had no intent on paying him that day the conversation took an ugly turn. Apparently while on my property on Friday the 19th David had shot a nail in his leg while holstering his nail gun and had to run to urgent care or the emergency room. He had done this and returned to work that day. At this point in the conversation he asks me to pay his medical bills and that I was liable. I immediately asked if he was insured and he said he was, but ���I was liable���. I said ���You just said you shot yourself and told me you were licensed and insured!��� It was at this moment I decided we could not continue the conversation and asked that he contact me through his lawyer as I would be contacting mine. I've provided photos. Unfortunately I'm only allowed to upload 10. I could have uploaded 100.
    - Jason D.
  • D
    Top Choice Fence & Decks
    Total job took just a few days to complete. They rushed the last day as it was getting dark and they did not want to have to return to finish up. Was verbally told that they guarantee the fence, but upon several request for this guarantee in writing we were then informed that they only pass along the manufactures guarantee and they could not procure a written agreement from the manufacture even though they have been using their products for awhile.  Only a few months after having the fence installed we noticed that the gates were already showing rust at the main frame junctions, so I immediately informed Top Choice Fence of this issue. Was told that they noticed the "quality" of the product was not as good as it use to be and he was already in contact with the manufacture...needless to say it took nearly a full year to get the gates replaced. It took a long time for Top Choice to get the replacements from the manufacture, then took several months before Top Choice finally made it to our area to replace the gates. Was told numerous times that they would not make a special trip to our area (even though they state that they service "Greenville, Spartanburg, anderson, Greenwood, All Of The Upstate.") I would think that a truly reputable company would not disregard past/existing customers in this way, but I feel  I was not a priority since I was not paying for additional services but getting already paid for services fixed. We recently had our home and deck professionally cleaned and the paint job that Top Fence did on our deck then showed the lack of putting on two coats of paint...we not have some areas that the paint has come off and I know that excessive pressure was not used when the deck was cleaned. With all this in mind, I would not recommend and will not use this company for any future fencing or deck needs.
    - Tracy C.
  • A
    Dreamscape Landscaping LLC
    - Sara R.
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Fence Companies in Woodruff

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