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Chimney & Fireplace reviews in Williamston

  • A
    Roof Roof

    My back porch roof was leaking horribly and I also  had a leak in the upstairs master bath.

    Matt came out, was on time and very knowledgeable .He didn't just look at the areas I complained about, he walked around the lower roof and checked it out well.  He actually found another leak on the lower main roof I didn't even know I had. He also  basically checked all the flashing out as well.  He did check the attic area and found that the previous roofer (before I bought the house)  had failed to re install 2 vents up there, one of which was the source of the leak in the upstairs bathroom.

    He had samples of the roof materials I had a choice of  and answered all questions I had. He gave me enough information for me to make an informed decision on what to go with for the back porch. Contract was e mailed to me with an estimate based on what they knew had to be replaced, ie any wood sheeting under the shingles etc would be extra since obviously they could not know what was bad until they tore it apart.

    He did inform me they were a bit behind. So I waited  for them to call.......... a month went by and just as I was about to call them, they called me. They informed me that they had changed software and apparently my contract slipped through the cracks as it were, and suddenly realized they hadn't been out here.  I hadn't called them because I knew they were backed up and I was patient up until they called. I was quite annoyed (to say the least).

    They were extremely apologetic, and wanted to make it up to me so they threw in the 22 sheets of wood they had to replace for free. (comes out to about $500 or so)  I felt that was adequate compensation for my wait.

    They came with a full crew and were punctual. They seemed to know what to do and did it. The area that required shingles; they matched them the best they could. Like I said they replaced 22 sheets of wood, so was a good sized job. They did it in one day. They cleaned up the mess well and the roof looked really nice. Vents were installed well.

    The only problem was they had to take down the TV satellite antenna to do the roof and then reinstall it. Even though they put it back in the exact same spot, the angle was off and no TV reception. They really did try very hard to get it right, and I give them credit for that. Just a necessary evil if you want the roof done right. But  still had to have DISH come out and realign it. DISH told me to just plan on calling anytime I have a roof done because it just never gets put back right anyway, no matter who does the roof.

    The back porch roof was a rolled roof and needed warm temp to be installed, it got quite cold right after the installation and it did start to ripple in the mornings and then smooth out in the afternoon. I called Matt about this, he came right out to check it  and told me what the problem . He said to give it some more time, the weather will be warmer this week and if it still continues to act up after a couple weeks he would have them come out and roll the roof to make it behave. If that still didn't work he had another plan.

    - Ken K.
  • A
    Blue Sky Chimney Sweeps - Bless Your Hearth
    Great experience, very informative.
    - Monica F.
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Chimney And Fireplace Contractors in Williamston

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