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Home Remodeling reviews in West Columbia

  • F
    PAUL DAVIS RESTORATION & REMODELING
    DO NOT USE THIS COMPANY. RUN, RUN, RUN. Paid Lowe's $21,000 for a bathroom remodel around Halloween 2017. They were to start December 1 and thought they could be done by Christmas. The contractor Lowe's used was Paul Davis. It's now September 2018 and no bathroom or even close. First day they are supposed to arrive and they don't and with no call saying they aren't coming even though I spoke with them the night before to confirm. It was a few days before they showed up with no legitimate excuse. Of course there was a change order (no big deal, to be expected) which I paid immediately to Lowe's. Well, the project manager for Paul Davis said they have to wait to get paid from Lowe's before he could start the work and that ended up taking a couple weeks even though I paid it within the hour I was told. I think they could have worked in the meantime, but they were busy doing some apartments and didn't really have time for my lowly bathroom project. Of course Christmas not possible now. Now in September of 2018 and still have no bathroom and haven't been able to use our master bedroom or garage all because of this nightmarish remodel. We were told by Lowe's and Paul Davis that the master bedroom should not be affected by the bathroom remodel, which we stressed to them please don't trash our bedroom. They said they would put plastic on floor and a curtain on bathroom door to keep dust in. Lasted five minutes, fell down, and they never put it up again. Plastic on floor they put about an foot wide strip leading to the sliding glass door outside our master bedroom as if they would only walk there and not step on the carpet with their dirty shoes. We complained and nothing done because no communication between workers and project manager, which by the way for the first month or two if we got two hours a day of work from them, that was an exceptional day, in the meantime us having to wait at the house for them and not being able to make any plans, but to stay in the house and wait for them to show up, which was many, many times they didn't show at all and, like I said, not long if they did. We complained that please notify us if you're not coming so we don't waste our day. They were always very polite talking to us or I should say lying to us. Never did what they said. The work they did had to be redone several times as they had no plans and the workers didn't know what they were doing. Weeks are going by and the project is inching along. Don't show, show up for two hours, don't show, come back for two hours and redo what they did wrong the first time. Every time they showed up we had to tell them please don't step on the bedroom carpet and we don't want a bedroom remodel, just the bathroom. No one would communicate this to them and they had different workers each time they showed up and so we had to make it a point to tell them this each day they bothered to show up. My wife was basically the project manager on this job because of their lack of one, including finding out from the internet what materials to use that were acceptable for a bathroom as they would use the cheapest way possible in every situation that was not proper. Our fault was that we did not complain enough. We gave them so many opportunities to get going on the project, but finally after about three months we complained to Lowe's when they quit showing up or returning any texts. Ends up their project manager was very sick and ended up retiring. Not our fault, but hopefully he was the problem. After we called Paul Davis to complain after three months, they seemed shocked to learn anything about our home. They sounded like they felt really bad that this was happening and they had no idea we were being treated like this from their project manager. They came out and saw where we were and made promises to us that they would make it right, it was a terrible situation, shouldn't have been like this. I felt better and realized I should have contacted them much sooner. Then they had a new project manager, who saw what bad work had been performed, and actually wanted to do a good job. Problem is they had no workers capable of doing a good job. New project manager was interviewing people every day and ended up firing most of the workers they had. Finally got a new guy. High hopes, talks a good game. His work was just as poor. We had questions on how he was doing things and had Lowe's representatives meet with Paul Davis representatives and look at our shower. Lowe's had them redo the floor. The walls passed the eye test, but later on as Paul Davis was leaving the site a few days later the tiles were falling off the wall. And that work had been approved. Finally got to the point where we didn't like that they were taking such shortcuts like not removing the thinset from the old tiles and just trying to reglue them. They called their boss at Paul Davis and they said either we leave them alone and let them finish their terrible job the way they want or they will pack up their stuff and leave. So six months probably into our two-week project where we had lost the use of our bedroom, bathroom, garage to store materials, ruined grass outside because they left the dumpster out there for three months, I called Lowe's. The guy over our account wasn't there, but another person helped me and said what usually happens if they were to leave is another company that Lowe's uses would finish the project. Okay with me. I let them leave. Well, no other company worked for Lowe's. Lowe's said only resolution was to let their incompetent company come back and finish their incompetent job that we paid $21,000 for. Not acceptable to us. We wanted someone else. We had three companies come to give estimates to finish with the quotes being around 11,000 to 12,000. No, Lowe's wouldn't do that. Had to be incompetent Paul Davis. No progress with Lowe's at all until finally contacted customer care. Was thinking since I was dealing directly with the parties I would get more progress, but finally through customer care they made an offer of settlement. Anyway, their final offer of 7,800 will be accepted instead of going through an attorney because, of course, all the language in contract is in their favor. Basically should say we can screw you over and you can't do anything about it. So ends up costing up another 4,000 to finish in addition to being without the use of our bedroom or bathroom for 10 months on a two-week project. Had to live out of our guest room. Wife had to wear same clothes for a year as all her clothes are trapped in the dusty bedroom. All their promises of being satisfied and how terrible the situation is was all BS. They don't care. By the way, that new project manager that cared about doing a good job lasted one month with Paul Davis because he was tired of fighting with company owner over their unacceptable work on multiple projects. I'm writing this now before I accept their release of claims because the language in their release says you can't complain about them after you accept it. Such BS. That's why I'm writing before I sign the release. Had kitchen remodel through Lowe's that went great. This was a nightmare experience. Can't believe Lowe's could have such a poor contractor working for them. STAY AWAY FROM PAUL DAVIS AND LOWE'S FOR BATHROOM REMODEL.
    - Brad T.
  • F
    LOWE'S
    DO NOT USE THIS COMPANY. RUN, RUN, RUN. Paid Lowe's $21,000 for a bathroom remodel around Halloween 2017. They were to start December 1 and thought they could be done by Christmas. The contractor Lowe's used was Paul Davis. It's now September 2018 and no bathroom or even close. First day they are supposed to arrive and they don't and with no call saying they aren't coming even though I spoke with them the night before to confirm. It was a few days before they showed up with no legitimate excuse. Of course there was a change order (no big deal, to be expected) which I paid immediately to Lowe's. Well, the project manager for Paul Davis said they have to wait to get paid from Lowe's before he could start the work and that ended up taking a couple weeks even though I paid it within the hour I was told. I think they could have worked in the meantime, but they were busy doing some apartments and didn't really have time for my lowly bathroom project. Of course Christmas not possible now. Now in September of 2018 and still have no bathroom and haven't been able to use our master bedroom or garage all because of this nightmarish remodel. We were told by Lowe's and Paul Davis that the master bedroom should not be affected by the bathroom remodel, which we stressed to them please don't trash our bedroom. They said they would put plastic on floor and a curtain on bathroom door to keep dust in. Lasted five minutes, fell down, and they never put it up again. Plastic on floor they put about an foot wide strip leading to the sliding glass door outside our master bedroom as if they would only walk there and not step on the carpet with their dirty shoes. We complained and nothing done because no communication between workers and project manager, which by the way for the first month or two if we got two hours a day of work from them, that was an exceptional day, in the meantime us having to wait at the house for them and not being able to make any plans, but to stay in the house and wait for them to show up, which was many, many times they didn't show at all and, like I said, not long if they did. We complained that please notify us if you're not coming so we don't waste our day. They were always very polite talking to us or I should say lying to us. Never did what they said. The work they did had to be redone several times as they had no plans and the workers didn't know what they were doing. Weeks are going by and the project is inching along. Don't show, show up for two hours, don't show, come back for two hours and redo what they did wrong the first time. Every time they showed up we had to tell them please don't step on the bedroom carpet and we don't want a bedroom remodel, just the bathroom. No one would communicate this to them and they had different workers each time they showed up and so we had to make it a point to tell them this each day they bothered to show up. My wife was basically the project manager on this job because of their lack of one, including finding out from the internet what materials to use that were acceptable for a bathroom as they would use the cheapest way possible in every situation that was not proper. Our fault was that we did not complain enough. We gave them so many opportunities to get going on the project, but finally after about three months we complained to Lowe's when they quit showing up or returning any texts. Ends up their project manager was very sick and ended up retiring. Not our fault, but hopefully he was the problem. After we called Paul Davis to complain after three months, they seemed shocked to learn anything about our home. They sounded like they felt really bad that this was happening and they had no idea we were being treated like this from their project manager. They came out and saw where we were and made promises to us that they would make it right, it was a terrible situation, shouldn't have been like this. I felt better and realized I should have contacted them much sooner. Then they had a new project manager, who saw what bad work had been performed, and actually wanted to do a good job. Problem is they had no workers capable of doing a good job. New project manager was interviewing people every day and ended up firing most of the workers they had. Finally got a new guy. High hopes, talks a good game. His work was just as poor. We had questions on how he was doing things and had Lowe's representatives meet with Paul Davis representatives and look at our shower. Lowe's had them redo the floor. The walls passed the eye test, but later on as Paul Davis was leaving the site a few days later the tiles were falling off the wall. And that work had been approved. Finally got to the point where we didn't like that they were taking such shortcuts like not removing the thinset from the old tiles and just trying to reglue them. They called their boss at Paul Davis and they said either we leave them alone and let them finish their terrible job the way they want or they will pack up their stuff and leave. So six months probably into our two-week project where we had lost the use of our bedroom, bathroom, garage to store materials, ruined grass outside because they left the dumpster out there for three months, I called Lowe's. The guy over our account wasn't there, but another person helped me and said what usually happens if they were to leave is another company that Lowe's uses would finish the project. Okay with me. I let them leave. Well, no other company worked for Lowe's. Lowe's said only resolution was to let their incompetent company come back and finish their incompetent job that we paid $21,000 for. Not acceptable to us. We wanted someone else. We had three companies come to give estimates to finish with the quotes being around 11,000 to 12,000. No, Lowe's wouldn't do that. Had to be incompetent Paul Davis. No progress with Lowe's at all until finally contacted customer care. Was thinking since I was dealing directly with the parties I would get more progress, but finally through customer care they made an offer of settlement. Anyway, their final offer of 7,800 will be accepted instead of going through an attorney because, of course, all the language in contract is in their favor. Basically should say we can screw you over and you can't do anything about it. So ends up costing up another 4,000 to finish in addition to being without the use of our bedroom or bathroom for 10 months on a two-week project. Had to live out of our guest room. Wife had to wear same clothes for a year as all her clothes are trapped in the dusty bedroom. All their promises of being satisfied and how terrible the situation is was all BS. They don't care. By the way, that new project manager that cared about doing a good job lasted one month with Paul Davis because he was tired of fighting with company owner over their unacceptable work on multiple projects. I'm writing this now before I accept their release of claims because the language in their release says you can't complain about them. Such BS. That's why I'm writing before I sign the release. Had kitchen remodel through Lowe's that went great. This was a nightmare experience. Can't believe Lowe's could have such a poor contractor working for them. STAY AWAY FROM PAUL DAVIS AND LOWE'S FOR BATHROOM REMODEL.
    - Brad T.
  • F
    Tru - Bilt Homes, Inc.
    Tru-Bilt made living in a home while remodeling more stressful than it needed to be. The contractor would spit out empty promises and tell us what we wanted to hear and then make no or little effort to meet timelines. What could have easily been finished in a month took three months. The subcontractors complained about not being paid several weeks into the project so they obviously lacked motivation, they also told us they were told there was no rush completing the project. They were also not qualified to do some of the work they "did". When replacing shingles on the roof, they did not re-seal any of the existing shingles where they placed new ones, resulting in the roof leaking when bad storms came through all over my newly remodeled kitchen. They would give us every excuse imaginable, including blaming the homeowner for the electrical not getting finished because walls weren't painted...but when you work a full time job, it's just about impossible to paint walls in the dark in the evenings. Tru-Bilt gave the best quote and reasonable timeline to win the project and then spent more time asking for the next payments than getting the work done. We are still finishing up and repairing work Tru-Bilt did in our home. If I can recommend anything at all, it's to move on and don't even give yourself the hope of getting a good quote- it will not be worth it in the end.
    - Caycee W.
  • F
    Watts and Son Renovations Unlimited LLC
    A total train wreck. The "2 week" job wasn't even half completed after over 2 months on the job. This guy has an excuse for everything. Total disrespect toward my house and property. A large pile of debris left in the front yard to the chagrin of the neighbors and HOA for nearly a week. A $200.00 A/C thermostat was thrown away. The Satellite DVR came missing. Cigarette butts mashed out on the front porch. I prepaid him for material that was never delivered. I could go on but stop here. Do yourself a favor and look elsewhere for your remodeling requirement. Caveat Emptor!
    - Jim B.
  • A
    A Owens Construction
    He turned a nightmare into a dream for us. He stayed within our budget and had great options for us to choose from. He kept us informed throughout the process. He left the place clean and organized everyday before he left. I won't start another project before consulting with Avery. Thank you sir
    - Thomas H.
  • A
    A Owens Construction
    We had a disaster at our house. Shower pan leaked and ruined the floors in 2 bathrooms. Avery rebuilt both of them. He was easy to communicate with, had good suggestions and kept everything neat and cleaned up everyday when he left. I enjoyed working with him on this project. He won't disappoint you. Thx for the great job. I will keep him on my list for any future projects. He stayed within the budget which was really a concern.
    - Thomas H.
  • A
    Summers Remodeling Services LLC
    First we made an appointment to meet then mr summers helped me understand what was needed to get my job done. Really like how professional and knowledgeable mr summers and his help were. Liked how I didn't have to call anyone else to do anything. He handled the labor of the project and all I had to do was purchase my products and fixtures. Project moved along at a great pace and before long my bathrooms and kitchen were up with the times and looked fantastic. Me and my wife could not be happier with the work Summers remodeling services provided. Will use again.
    - Shawn J.
  • D
    Cayce Custom Cabinetry
    On September 22, 2015 we made a down payment with Cayce
    Custom Cabinetry to renovate a bedroom into an office and reface cabinets in
    two bathrooms. No work was done for 2 weeks due to extensive flooding and
    property damage in this area, but the project was not finished until December
    30, 2015..
    Problems began on the day of installation with the first  cabinet, it would not fit thru the hall door,
    although the business owner had previously made measurements. That cabinet had
    to be taken back to his shop to be adjusted. Subsequently, other things also
    had to be returned to his shop for adjustment. The two sets of double file
    drawers were not wide enough to accommodate letter size files. Eventually he
    returned and enlarged the opening in the cabinets and remade the drawer fronts.
    The replacement drawer fronts are not large enough to cover the openings in the
    cabinets and they do not fully close. 
    This and other things are unsightly and a constant reminder of the money
    we spent and the unmet expectations.
    There are numerous other substandard examples of poor
    workmanship. We have had similar work done in the past at our previous home and
    we know what standard of workmanship to expect.
    The business owner is very friendly and pleasant,  however, his work is subpar. We can submit
    photographs, if necessary, to substantiate our claims and the original
    contract, if need be.  Our main concern
    is that others are not misled by Angie?s List recommendations for this company.
    - PATRICIA P.
  • C
    HALL'S CUSTOM CABINETS & REMODELING
    This group was very polite and responsive, and at the time of installation it was a good experience.  I have an older home and the cabinets were torn out and replaced.  The former cabinets were solid wood and had been up for 35 years with no warping.  As custom cabinet builders, and with the price, I assumed that everything would be solid wood.  It is not.  They use pre-made cabinet doors that are made of pressed wood.  Pressed wood does not do well with water.  After about a year, I called and had Hall's replace the cabinets below the sink because water from the sink had done exactly what you would expect water to do to pressed wood, it bubbled and looked bad.  I can't remember who came to do the work, I think it was the original owner, but he was clearly not happy about replacing the doors and made a comment, "What do you do, have your kids washing dishes".  Well, yes, as a matter of fact I do, and the prior owners who had 5 children before me did the same, because they were responsible parents as well.  The difference was, they had real wood and I didn't, so they didn't  have a buckling problem.  I regret having my cabinets redone.  I have the same problem with buckling under the counter that I initially had, but I've just lived with it.  One day I will have someone redo them with real wood, but after they were so unhappy to stand by their product, it just wasn't worth it to me to pursue this.  I really did not appreciate them acting like their choice of shoddy material was somehow my fault, and that has colored the whole experience for me.  I may not be a custom cabinet maker, but I sure know that I would never use pressed wood in a known splash location.
    - Karen T.
  • F
    All Pro Improvements Inc
    We hired All-Pro on on 9/30/13 to remodle our Kitchen it was suppose to take 6 to 8 weeks. The cabinets arrived with in a week and were place in my garage and that is where that sat for over a week. We were told that some of the cabinets were missing. The packing list was with the cabinets and everything was there so a week later someone finally shows up to start the work and that is when we find out the measurements were wrong. The pantry was way to short and I was told that was the only size company that made the cabinet made so I went on their website and found the correct size. My kitchen was finally completed at the end of December and it has been one problem after onther ever since. My garbage disposal came loose and was leaking under the sink, cabinet doors have fallen off, the electrical shorted out ( there was wire left bare under the house) I was charged for GFCI outlets they were not installed. The range vent is improperly hung. The duct work for the heat and ac is not properly installed and now my crown molding is falling off because it was instatalled with glue and not nails.
    - Irene C.
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