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Plumber reviews in Sunset

  • A
    Elite Plumbing Services LLC
    He was running late from prior job, so he was a bit later than expected - but once he arrived he quickly replaced the valve and adjusted the pressure to the level we requested.  Very pleased with the work and for fitting us in around the holiday's.
    - Christopher J.
  • F
    Palmetto State Plumbing & Construction, LLC

    I spoke with Dawn after receiving these estimates to let her know that I was not happy with their pricing and that I wouldn?t be using them for the work. She apologized for the misunderstanding but also tried to justify her prices with me. Since I was unhappy with the little work that was done, she advised that I call Angie?s List to get a refund. I am also including our emails below about the pricing issues.

    My email:

    I talked to you about the $ 99  for $200 of plumbing before I bought the deal as I am an angie's list member. If you will recall my issues were a leak in my outdoor bib faucet-hot water side only(it was leaking down the outside wall), I also had an outside drain that needed opeed due silt buildup, lastly I had a shower faucet that only gave me very hot to hot water(no cold shower).

    You said for the $99 coupon I should easily get all the labor to fix the outdoor faucet and probably 1/2 of the labor for opening my outdoor drain. Based on your representation I went ahead and bought the coupon and scheduled the service for the next day.

     Well, I feel obligated to email you and voice my dissatisfaction  before posting my negative opinion on Angies list following Josh's visit to my home. I feel like I was mislead and then actually ripped off.

    Josh was a very nice and courteous young man.  That's where the complements stop however. After he arrived we walked around and I showed him the three issues. It took about 10 minutes to understand and inspect the entire job. Then Josh proceeded to take apart the shower faucet and adjust the temperature valve without giving me a estimate--this took about 10 minutes. Josh said that this was very minor and I would not be charged for this minor valve adjustment.  I thanked him. He then when to his truck to do an estimate to fix the outdoor faucet and open the drain with his jetter. He was out in his truck for about 20-30 minutes.  Finally he came back inside and gave me the estimate which said :
    diagnostic fee ----$89( it took about 10 minutes to look at the whole job)
    Master shower :adjust thermostatic valve and adjust and clean toe tap stoppers in the tubs
    (the tubs took him about 5 minutes to do-- they didn't need cleaned out)---    $147.92
    Replace existing woodford brand exterior faucet.------        $ 495.75
    Use jetter to clear sand and silt from outdoor drain.-----    $ 427.20
    SubTotal. $$1159.87
    Big deal disc. 99.00

    Total. $959.87

    These numbers literally shocked me.  I told him NO thank you.  He saw I was not happy so he reduced the master shower to $111.00 and added the diagnostic fee of $89 so it would total $200. He took my $99 coupon and left.

    The prices quoted were totally outrageous and in stark contrast to what you told me before I bought the $ 99 deal. What happened to me, a senior citizen, was simply not right.

    Dawn?s Reply:

    I will need to get more info from our tech and give you a call back. But in response to a couple items before we speak: upon our initial conversation we discussed that you had 2 issues. An outside spigot hotside leaking and a shower valve which only gave hot or very hot not cold. We did not discuss drains at that time. Also I gave you scenario pricing to explain how the coupon worked it was not confirmed job pricing. I did tell you that it would cover usually one task and a portion of a secondary depending on the situation. And said our tech would need to look at your situation and that we give upfront pricing. Can you please email me a copy of the invoice and write up our tech left with you so I can evaluate the situation further please.

    - john c.
  • A
    Provident Plumbing
    Called Provident Plumbing.  The operator that answered was very helpful.  Plumber was at our house with an hour.  He was professional and very knowledgable.  He fixed our problem.  Great experience!  I would highly recommend this company.

    - Marie R.
  • A
    Foothills Plumbing & Construction
    Very easy to work with. Work was done at our vacation home and he worked around our availability to be at the house. Efficient, professional, knowledgable, would definitely call again.
    - Kathryn M.
  • A
    Benjamin Franklin Plumbing
    - Chris M.
  • A
    Batson's Plumbing, Inc
    recomended changes and presented bid for same.
    - Kenneth T.
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Plumbers in Sunset

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