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Health Care Facility reviews in Summerville

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  • They’re good. Their professionalism, I don’t have anything to do with that. The only thing that I have a problem with them about is my prescriptions and different things have gone up so much.
    - JANICE AND KEVIN K.
  • It was beautiful and very quiet.  Everything is behind closed doors, including the nurses station. Since it was built as a resort, I was in a big room, and fountains were everywhere. I got tremendous treatment. The bed was uncomfortable, but that was about all.
    - Frank D.
  • I awoke in the middle of the night with pain in my side and unable to take normal breaths. I was seen at the ER right away, had

    X-Rays, told I had pneumonia and then sat around after for an hour and eventually was told I was going to be admitted. After being told that I was seen by a couple more doctors, one being the pulmonary guy, who was not very comforting and only contributed to raising my blood pressure by repeatedly saying, "I'm not saying its cancer" when describing how bad my X-Rays looked. Some of the people were very nice, particularly the people working my first night there and the respiratory therapists A couple of the nurses acted bright and cheerful but didn't hear a word I said. It also seemed like no one was communicating to each other. I was on a couple of antibiotics, at least one of which was IV. They monitored that well. The stay went well enough that I was discharged. But I do have to say that after the overnight and half the next day, it seemed like the nurses were in their own world. It was not awful but it could have been much better.

    There is free parking and easy access for the visitors. That is a plus over the downtown hospitals.
    - Steven B.
  • They're efficient, friendly and you don't have to wait too long. The people are getting their medication the next day and they're pretty good on that. They also have a drive thru and it's great. The staff also accommodating and they work hard.
    - Rita C.
  • I liked them. I didn't have a specific doctor. The staff there were professional, fast and friendly. A lot of times when I go to the hospital, I felt like I was a number. These guys actually treated me like a human being and they listened to me. I liked them a lot. They're always available.
    - Jonathan U.
  • I am on the state health plan and have been for a little over a year. I moved to South Carolina from Georgia, where I was on what I thought was a very similar plan for state employees. I have been pretty consistently disappointed by BCBS South Carolina, however. Even though it's the same company (just a different state), I had to prove to them that I had been on insurance for over a year to be qualified for a service. The first time I called in an attempt to get them to pay what they owe, they explained they are exempt from the pre-existing conditions clause of Obamacare. I thought that should eliminate this problem in that particular case since that part of the law had already gone into action and I naively assumed that everyone had to follow it. They told me something about a grandfather clause. So instead of them just paying what my insurance said they will, I had to chase down all of my old information for BCBS Georgia and talk to them. They make it pretty much impossible to get a person on the phone without your member number (in both states) and I didn't have that sort of thing handy since I had just moved.
    Their website is awful. I was looking for a general practitioner and I searched under general practitioner, primary care, internal medicine and who knows what other terms for some leads and it didn't come up with a single one in my area, even though I'm sure there are some. I am in the Charleston region, where the medical community is huge. When I searched the wider metro area, it did come up with a few. I had to call about 7 or 8 of them before I found one who was actually a general practitioner/internal medicine doctor accepting non-emergency patients. When I called the BCBS phone number to see if they could find one since I was having no luck, they couldn't either. The lady I spoke to clearly didn't care either.
    After I finally found a primary care physician, she ordered some standard blood work and I searched for a lab to go to on the website to make sure my insurance would cover it. The number on the website was the right company, but went to the billing department! Fortunately the lady who answered the phone was able to get me an appointment. But the address she gave me was wrong. I got lucky because the lab was nearby (to the incorrect address) and I happened to see their sign while driving around confused. When I asked the receptionist about it, she said they had been at that other address years ago and this happens sometimes.
    The coverage also seems to be pretty awful. Quite a bit of my paycheck (a similar or greater amount than what I paid in Georgia) goes to insurance every month but my deductibles here seem to be much larger. Not only that, but for some reason, I seem to be responsible for proving that I've met my deductible. Maybe my coverage in Georgia was just exceptionally good, but I will definitely be looking into changing my insurance during open enrollment. I was in a hurry to pick insurance when I moved here because I still had to deal with all of the other complications involved in moving plus start a new job within a period of a couple of weeks but I can't believe how much I have to pay for so little with this plan.
    - Misty B.
  • The coverage is pretty expensive, but all insurance is these days. Even with higher premiums from what I was paying with my old insurance co, we still ended up paying about $3,000 less for the delivery of our baby than we would have otherwise. The deductible is much lower as well. I have already called a couple times regarding medical bills I received and they were able to assist me and explain that the claim was not submitted correctly and once it was corrected my bill was cut in half.
    - Erin K.
  • Blue Cross Blue Shield has a good program with their online explanation of benefits. Access to my information is very easy and always available to me. Agents are very willing to speak with you on the phone to help you understand charges. I do wish that the coverage was a little better, Especially for dental preventative care. I also wish my deductible was not required to be met by at least two individual people. When a family has one person that utilizes the health insurance benefits a lot, and other family members don't, as is the case in my family, it takes a tremendously long time to meet at the deductible, and subsequently requires me to pay more out-of-pocket and I think I should. Overall the coverage and the company are pretty decent.
    - Lindsay K.
  • I went there because they have a knee and hip unit. The experience went wonderfully. Even before I had the surgery, they had me go to the hospital for a sort of seminar and they told us what was going to happen and how we were going to see it go and that we would be in a ward or in a room, probably by ourselves because of the pain level. And then they explained exactly what was going to take place during the surgery. It was about three hours long. The hospital and the staff were absolutely first rate.
    - Bonnie S.
  • The care was excellent and their staff is awesome. It is kind of an older hospital in some areas but it is not that big a deal when you have excellent care. The hospital has been there a long time and some areas are older than others. They are trying to refurbish it but the quality of care and the food is really good. I had brain surgery there and the brain surgeon was awesome. They have a group of guys come to you several times a day to check to see if you are okay. I think it is a teaching hospital so young interns come in and out to check on me. I went to another hospital to have another surgery and the difference in the service is amazing. At USC if I call someone, they are in my room in a matter of seconds. This was not the case at the other hospital, even though it was newer.
    - Chris S.
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Health Care Facilities in Summerville

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