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Landscaping reviews in Sullivans Island

  • D
    Serenity Landscape Management
    Initially, they were fine. I had to point out some things they missed occasionally like vines growing in the flower beds and untrimmed hedges. In December, they suddenly announced that they would only be working on year-round contracts. I told them "no thanks." Why pay someone during January and February when nothing is growing and there are no leaves to clean up? After I told them I didn't want to pay for year-round service, they told me that they were "too busy" to do my final leaf clean-up of the season. Very unprofessional. So I was left to scramble to find someone else just to do this one clean-up.
    - ward l.
  • C
    Tree Men
    We called James based on a neighbor's recommendation and the great reviews on Angie's List.  He responded promptly and spent time walking our property discussing the work we wanted done.  His initial quote was more than double what we had paid to have our trees trimmed 3 years ago, but we negotiated a better price (although still substantially higher).  However, we felt confident that we would get a good job.
    His team showed up on the appointed day, although without their tools, which were on another truck.  They left about an hour later without speaking with us - I suppose it was because there was rain in the forecast.  They returned the next day and work began according to plan, with the men using hand tools to trim the parts of the tree closest to the house. About 3 hours into the job, I noticed that they had driven their truck into our yard and were using a bucket lift and chainsaw and cutting the grand live oak rather aggressively, despite the fact that James had said they would do neither of these things (in fact, I have a voice mail recording from him saying the chainsaw would not be used for trimming the live oak, other than for the removal of one dead limb).  Then the man in the boom basket moved to the palmettos, and started cutting live palm fronds to 3 to 6 feet above the dead ones we had agreed to cut.
     
    At that point, we stopped the job, called James, and told him we were done.  He came over to the house promptly, and when we explained to him that the job was not being performed according to our agreement, both he and one of his men kept telling us why what they were doing was right (despite the fact that it was not as agreed).  Despite our unhappiness, we paid him in full for the work done on the live oak, but paid nothing for the palmettos.  We cancelled the other $2200 of work that was to have been done.  All of the debris was cleaned up promptly and completely.

    - Andrew B.
  • A
    Complete Tree Service LLC
    I contacted Complete Tree Service Tuesday AM after noticing a very large tree was in danger of falling into my neighbor's yard and possibly damaging their home.  Although it was rainy and wet from flooding the night before, Complete Tree Service agreed to come out and work around the rain when I told them it was an emergency.  They took down the tree and agreed to come back a couple of days later to remove two additional trees that were also in danger of falling.  They were back in two days, removed the additional trees and all the debris.  Although it was a two day job because of the rain, they were more than fair when it came to negotiating a price.  I would not hesitate to use this company again.
    - Susan H.
  • C
    Palmetto Landscaping and Design
    This was not a good experience.
    Kevin (the owner) seems like a nice guy, but I think they're just too busy. After he came by for an initial visit, we agreed on an estimate for the work I needed done. We also arranged for them to start regular lawn maintenance. After I decided to go ahead with their estimate. it seriously took 5-6 calls and several texts to Kevin's mobile phone to get a response and get things scheduled. It probably took several weeks just to nail down a date. The lady in their office is nice as well, but she also seemed to have trouble getting ahold of Kevin. The work looked good once it was completed, but when I got the bill, I saw that the charge for the mulch was double what he said in the written estimate (about $700 extra). I understand that an estimate isn't always perfect, but when it's that far off, I expect a call or heads-up, so I can decide how to proceed. In the end, he agreed to reduce the bill by about $200. 
    When the crew was installing the new bushes, they tore out my cable line so I had no internet or TV for several days. Comcast finally installed a new one, but didn't bury the line right away. It was a bright orange cable line, but the next time the crew cut the grass, they ran right over it. That meant several more days with no internet, and I didn't even get a call to let me know what had happened. 
    The final straw was when I came home to find that the crew had cut a hose that was on the ground. I understand that this one was harder to see because it was green, but after it was cut, it started spurting out water. I don't see how they could have missed that. I came home to find a small pond in my front yard.
    One last note? from the first day I hired the crew for regular lawn maintenance, I asked that a specific bush be trimmed because it was growing into the sidewalk. Again, I must have made 5-8 calls about this, but it was never completed properly. 
    I finally lost patience with them. I've found a new company, and so far, everything has been great. When I need to contact them, I send a text and they respond quickly. What a nice change.
    - ward l.
  • A
    Al's Stump Grinding & Root Clearing
    They came out two days after I first called, were professional and courteous, and charged way less that I think it was worth for such expensive equipment. Not only dug the hole, but planted the tree, professionally splitting roots, adding the soil I provided, and watering heavily with a trench encircling the tree. All was accomplished efficiently in about 20 minutes. Way more service than I ever could have expected.
    - Wendy H.
  • A
    Yard Works Landscaping, Irrigation & Lighting
    I requested quotes from several landscape companies. This quote was in line with the others. The difference was the knowledge of the owner of the company for beach front properties, and the issues I would be facing by installing various types of plants. The company has a landscape professional on board, and Johanna was helpful and professional with my questions and only planting things that would be easily maintained on the beach. The crew installing the plantings, moving large palm trees, etc., was much faster than I expected. With one place where outdoor stone was being installed, the crew manager did not like the way the stones looked and were being laid, had the entire area started over with a different stone, with no additional cost. My irrigation system and landscape lighting was over 20 years old and had to be updated. The crews for both systems were also punctual and professional, and now the house looks excellent.
    I have also had issues over the winter months with several things, and the company is responsive, sets appointments and handles the issues promptly. I will continue to use this company.
    - Reta H.
  • A
    Distinctive Irrigation and Landscaping
    Great.. He left openings in the pavers by the columns so I could plant some climbing vines,and even suggested good ones to plant . He did a wonderful job,Looks great, such an improvement. And I would definitely have him come back in the future to do other work Keith had lots of photos of his work for me to choose from and even sent me photos of my work when it was done, since I was out of town. Very satisfied.
    - Andrea S.
  • B
    Coastal Landscape Design
    I would have assumed they would have more (large scale) equipment to work more efficiently. If I had paid a teenager to do the same work by the hour, I probably would have gotten similar results. They did haul the debris away, which was nice.
    - Elizabeth N.
  • F
    Stonestreet Electrical Services LLC
    Two people from the company came out and worked on my motion detector lights. They broke one of the light fixtures and never returned to replace the one they broke or install a new fixture.  The bulbs are still laying in the flower bed and I am still waiting for the repairs.  I did call the company and received an apology and a promise to make things right but that has not happened. I cannot in good faith recommend this company to anyone looking for any electrical repair work.
    - Susan D.
  • A
    Yard Works Landscaping, Irrigation & Lighting
    Scooter designed and offered suggestions to make our yard beautiful. They were very good at communicating and listening to what we wanted our yard to look like. They were efficient, professional and did a wonderful job. The plants they suggested were healthy and will be sustainable in the climate on Sullivan's Island. I would definitely call them again for future projects and recommend them to our friends and colleagues.
    - Susan D.
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Landscaping Companies in Sullivans Island

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