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Auto Service reviews in Spartanburg

  • F
    Had our GTI serviced and shortly thereafter the car broke down and had to be towed back to the dealership. The service manager said it's probably got a blown engine and gave us information about a defect in many VW engines that he'd known about since 2012 when VW sent out a tech bulletin. The general manager, Hal, said it would be a $600 diagnostic to tell us what the problem was and the car wasn't really worth fixing since the repair might be $3500 to $8000. When we questioned $600 diagnostic, he said he'd waive it (we have a recording) and give us a price to repair the car. He then emailed a quote of just over $6000 to replace the engine, but we have the car back and it's not been torn down to check, so he's still guessing. If $8000 was the high end, why's a complete engine only $6000 and some change? VW told us they sent out some information that should have been passed on to us about a defect with the timing chain tensioner (google it) and the service manager has admitted we were never told about the problem and no repair was ever offered, but all the general manager has offered to do is to credit us the last service price towards a new car, which according to an email from VW is a standard offer to anyone. Basically, either through gross incompetence or negligence, they withheld information that would have kept our car running with a repair basic enough that kits are now sold on the internet to make the repair. The general manager and the service manager both said they wouldn't have just torn the car down to check the tensioner, but in realty that decision should be left to the customer. Also in 2016, they indeed did tear the car down to replace the timing chain cover and could have made the needed repair for a few additional dollars at that time, according to another local VW dealer. They also said the repair would have been $800 to $1000 had they offered it, but we have invoices from other dealers who are making the repair for less than $300, so not only can these guys not be trusted to give good honest service, they are also apparently very high. In 5 years, we spent $7000 at their establishment on service and repairs and while we are not complaining about that because we did approve every dollar of it, we don't think it's too much to have expected them to be honest with us about our car and reveal the known defect in the engine and give us a chance to repair it. After all, isn't that why dealers say we should bring our vehicles to them in the first place because they receive tech bulletins and such?
    - Bobby B.
  • A
    Regional Auto Center - Auto Glass Division
    HIRE THIS COMPANY. Regional did an excellent job repairing our glass, and were professional, timely, and easy to work with. I had several phone communications leading up to my appointment, and the person I spoke with (on each occasion) was courteous and warm each time. I highly recommend using this company if you have glass repair that needs done.
    - CODY R.
  • B
    Al's Service Center & Wrecker Service
    Had to have an engine replaced after the timing chain broke. Price was fair compared to what the dealership would have charged. Towing was not a problem, and they were prompt and friendly even after hours for that. I did have to call them to check progress several times as communication was not the best, but I would definitely use them and recommend them again.
    - Chris D.
  • A
    My wife got an oil change and an air filter replaced, she has a mercedes, so it is synthetic oil and more expensive. The price is 3 times less than the dealership would be. They are the only ones that is not a dealership and could be able to change the oil on a mercedes. They have saved me money over the dealership.
    - Phillip G.
  • F
    Precision Tune Auto Care
    The pre-purchase inspection portion and repairs went fine. Everything after that has been a nightmare. The repairs done on 30 May 2017: The manager and front desk clerk (who is not a mechanic) informed us that the smell was coming from the heater core leak and it should be repaired. That would take care of it all. The spark plugs and wires were recommended to be repaired because they said they could see arching and that you couldn't miss it. I don't know how it was missed then during the pre-purchase inspection 4 days prior. I didn't have to get it done, but they recommended that I also get my air conditioning evaporator core replaced because it may go out during the summer, but nothing was definite. They told me that since it was right next to heater core, and the 7 hours of labor was already being paid for, it would save me "a lot" in the end if it did go out. So I agreed to have them replace something that wasn't broken. After getting the car back from this time, paying $2,189.36 so far in repairs, and being told everything was fixed, the skunk smell and fog from the vents was still there, the check engine light came back on, the car wouldn't start right away when turning the key, there was a weird noise when the car would first start driving coming from the dashboard area (sounded like gears stripping), when putting the car in reverse, it would shake and idle high and low, and the air conditioning wasn't blowing cold air. They told me to bring it back in (45 minute drive for me) the next working day (2 days later) and they would take a look at it. They diagnosed the check engine light as P0420 code (catalyst below threshold), but told me that the catalytic converter was not the problem. The guy up front (who I didn't know was not a mechanic at that time) told us that we should gas up the vehicle with Ethanol free gas and that should clear up the code. The manager and the non-mechanic guy up front said that if the catalytic converter was the problem, the car would be sluggish, but that "the converter is not the problem." The noise coming from the dashboard area was diagnosed (the 1st of 3 times) as a power steering problem and said that the drive-ability of the car was not affected. I informed the manager that the noise was not there to begin with and only came about after they did the work on the evaporator and heater core. They didn't really say what they were going to do to fix it, but kept telling me that the drive-ability of the car is not affected. I got the car back from that a few days later and the A/C still wasn't fixed, the smell was still there, the car was dirty on the inside and not cleaned, the noise coming from the dashboard area was still there, and the check engine light that was cleared by them, came right back on. After calling them again, I brought the vehicle back into their shop and they proceeded to keep it there until they said it was fixed. My fiancee went back to pick up the car and when she opened the door, the door panel was broken. She went inside and told them we had the car taken there to get fixed, not get broken. They searched around to fix it and did the best they could (still not completely the way it was). The smell was still there, the A/C still wasn't working properly, the noise was still there, the car took a while to turn on, when putting the car in reverse, it would idle high and low and shake...the same issues still there. We were told by the shop manager that he would cover the repairs on the power steering area with store credit (not necessary since the issue came about after I got it back from them). After leaving it there again for them to fix, they re-diagnosed the noise from around the dashboard as the speed sensors and anti-lock brake system, not the power steering. I asked to have the District Manager contact me so I can talk to him about the issues we've been having and that since they have been having our vehicle for so long (with the same problems that we already paid for and still aren't fixed), we would like a rental or loaner vehicle from them. The shop manager told me that he contacted the District Manager and that I should be getting a call soon. That call never came until a few days later. I called multiple times during that waiting period asking for him to call me and they said he was in meetings all day and would call me at the end of the day, which he didn't. The next morning, he did, but I couldn't answer it at work and we played phone tag for a little. I sent him text messages and it took 5 days to get a response back (this will be a common theme). After that, I could not get in touch with the Shop Manager. I was still able to talk to the non-mechanic on the phone who told me the car was ready to be picked up. After going there again, the car was still...not...fixed. The exact same issues were still there. I was told that they were fixed and they had run their "tests", but clearly, there was not a test drive done on it. So I was out a vehicle, with no loaner vehicle, for days and got the car back in the exact same condition. I told them that I was thinking of talking to legal counsel and contacting the Better Business Bureau. I had kept being told that the Shop Manager would call me, but never would until I eventually tracked him down through phone calls. The same thing with the District Manager (who also told me that I could call him with any concerns). I requested that since they could not take care of the problems themselves, that they pay to have the Chevrolet dealership take charge and solve the problems for them. The District Manager, after getting back to me days later, told me that he had a certified GM master mechanic take a look and they re-diagnosed the noise as the power steering motor, and that as a "one-time favor" would repair it for me (even though, again, the issue was never there until they messed with it). The A/C went out again and it's back at their shop to get looked at, and now they tell me that the same engine code that has been showing the entire time (P0420) actually is the catalytic converter and needs to be changed. Another misdiagnosis from professional mechanics. I already contacted the Better Business Bureau and am now in the process of spreading the word to not trust this shop. The District Manager gave us the option (after the vehicle was dropped off) to get a rental for two days worth $35/day and that he would pay for it. This was after being told about all his personal issues he was handling (not my problem and we are all dealing with personal issues, not to mention, incredibly unprofessional when you work in the customer service industry). I requested from him to speak to the next person above him, but never got an answer. He also told me to speak directly with the shop about my problems (even though he told me that I could contact him with any issues I was having). The issues, at least from what I've experienced, begin at the District Manager level and his leadership style, or lack thereof, just fall down as an example to his shops. This makes the most sense after how we've been treated with our issues from this shop. Bottom line: Don't go to Precision Tune Auto Care, especially the one on 799 N Pine St, Spartanburg, SC 29303.
    - Ethan M.
  • A
    Vic Bailey Honda
    They do the maintenance, oil change and tire rotations at certain mileages. My truck uses almost eight quarts of oil. They do fantastic. Most of the time, depending on how many people are there they do the oil change in about 30 minutes. I used their body shop one time, it was covered by insurance. Vic Bailey has always been good. I've bought a lot of parts from them in the past as well.
    - Phillip G.
  • A
    Dave Edwards Toyota
    Their quality is fantastic. We knew what we wanted so when we went in I knew exactly what I wanted. When I told them what I wanted they at said at first they didn't have it, but I said you should, your inventory says you have it.
    - Phillip G.
  • A
    Sears Auto Service
    I think it was $400 to $500. It was a little bit over an hour. They were very friendly. Somebody else at another company had told me that I needed new tires and that was probably 2 years ago. I went it to Sears and they said that I really didn't need tires at that time. So I respected Sears for not trying to sell me something that I didn't need. When I did need tires that's why I went back to them.
    - Joe F.
  • F
    Spartanburg Chrysler Dodge Jeep
    Took in my vehicle for service after an accident. It needed a few repairs and minor body work. Multiple issues such as a part not being available is understandable BUT it took OVER THREE WEEKS to complete the repairs. I am a retired Chrysler employee and the vehicle is an executive lease. The primary reason it took so long was because the dealership was unable to comprehend and/or unwilling to call Chrysler, despite my repeated phone calls. I understand they never dealt with an executive lease before but Chrysler lease has rules and they pay directly. The dealer never contacted Chrysler to find how to submit the bill. They essentially wanted me to pay which I could not since this is not how Chrysler handles executive leases. Each day cost me money as I had to rent a rent a vehicle. I made numerous calls to the service manager (which were not returned) and eventually spoke to the dealership manager on 3/27/17 who said he would call me back in 15 minutes which of course, he never did. Chrysler had to contact them in order to resolve the issue. I called him on 3/28/17 since the matter still was not resolved. He stated ���you are not my customer���. Really? This may be an executive lease but when service is needed, I must take it to a dealer who is reimbursed and PAID by Chrysler. Additionally, my family and friends certainly are customers but they will NOT be doing business with this dealer. I stated as much and he hung up on me and proceeded to tell me that I should no longer contact them per Chrysler Company Lease Department. I spoke to the Chrysler Leasing and was told that was a flat out lie on the part of the dealership. In my nearly 45 years of owning vehicles and having them serviced, I have never found a more inefficient, unprofessional or rude dealership.
    - Theresa H.
  • F
    Firestone Complete Auto Care Store
    I told the lady when we checked in that morning that we were waiting on it and they never gave us an estimated time. I posted a picture of the manager who said they were swamp standing there watching a basketball game to Facebook.  I am not happy with the quality of work but I got advice.  I had a problem with the manager and the lady at the front desk but not the technician.
    - Kelly B.
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Auto Services in Spartanburg

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  • 1986

    615 Buncombe St
    Woodruff, South Carolina