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Appliance Repair reviews in Salem

  • F
    The Appliance Guys
    The Appliance Guys rescheduled before I ever got them to my house. The tech, Matt, was rude and insisted there were no problems with my new frig that had leaked and caused new wood floors to buckle., the day after it was installed. He was dismissive and even accused us of tampering with the water filter-we had stored the first/faulty filter in a bin inside the frig to keep other sub-contractors from misplacing it or throwing it away by accident. Matt said the fact that it was "cold" to the touch proved we'd been tampering with the filter. It proved we had it stored for almost a week in the cold frig! He left declaring the frig had no problems, after he dismissed every attempt to show him that the frig was leaking into the gasket. "No, that water could have been there from something else." "No, that could have splashed from somewhere else....." He dismissed every evidence, until he watched me wipe it dry and 2 minutes later opened it again to find water in the gasket. He then called Kitchen Aid, but instead of relaying the problem, he made us out to the "the problem." Inexcusable! Fifteen minutes after he left our house, declaring to Kitchen Aid we were the "problem", not the frig, I attempted to get ice out of the ice maker, which caused water to spew out of the water dispenser, even though it was not pressed. I called Matt and he admitted "that is a problem." It took two more days to reschedule another visit. I called the dispatcher, to no avail. It took several calls before someone answered that morning, only to find out they had moved our ticket out another day. I insisted they keep their original appointment, which they did. Matt came again. The frig was still leaking water, even though he had insisted the mullion heater would "take care of it." Water was coming out the water dispenser, whenever the ice dispenser was pushed. I asked him to be careful and mindful of water on the floor and even provided multiple towels for protecting the floor, prior to getting called to another part of the house by a contractor. When I returned later, there was standing water on my floor! I asked that he wipe it up immediately. Matt took offense and said he was "done" and was leaving. He left after maligning us to Kitchen Aid, once again. Unprofessional, rude, arrogant, and inexcusable behavior for a repair service! When Kitchen Aid heard of the service call, they immediately found another repair service and stated "that was not the way they treated customers!"
    - Lisa E.
  • A
    Assuming the part arrives in a few days, just great.  By putting in my model number on the Landreth website, I was able to see both the parts list and the associated schematic.  As it turns out, the part I needed (plastic handle) is part of an assembly, so I called the number shown on the website, got someone very quickly who advised that the handle was part of an assembly, gave me a price, took my order, and wished me a nice day.  Assuming my engineering degree is sufficient to allow me to open up the door and replace the assembly, I am well on my way to a return to automated dishwashing, vice in-the-sink dishwashing!  :c)
    - Margaret C.
  • A
    Our 14 year old Maytag washer displayed a ND on the panel, which meant the drain was not working. I called Landreth, and they asked for the model number in case a new pump was needed and scheduled the service for Friday. Johnny Landreth arrived Friday at the scheduled time, removed the panel from the machine, and determined that the pump was not working. He put in a new pump and got it working, but it was leaking somewhere in the housing. He advised that to repair plus the cost of the pump would total about $400. We decided that it was probably time to get a new washer. He removed the pump he had installed, and charged us only $85 for the visit, even though he had spent at least 2 hours there. We found him to be honest, competent and knowledgeable, as well as very nice.

    - Katharine W.
  • A
    Katlia Construction & Handyman Services
    Juan responded to my call immediately and came over within two days to give me an estimate. We first just hired him to do the painting and some outside projects, but were so pleased with his work and his prices that we soon expanded our remodeling project to include a rehab of the kitchen. He stuck by his estimates even when the work turned out to be more complicated than what was expected (when he took out the old kitchen cabinets, he found that there was nothing behind them - and had to install drywall and rebuild some soffits), but we volunteered an extra five hundred to cover the additional labor; all the work was done beautifully and we couldn't be more pleased.
    - Deborah v.
  • A
    The Appliance Guys
    - Robert P.
  • A
    - Debra B.
  • A
    Phillips Supply
    - John V.
  • A
    Jerry H Burton
    I will definitely be using him again. He can do just about anything. You can trust him and he does a great job. He also has excellent taste.
    - Linda C.
  • A
    Called on Wednesday to request service. Since they had the part in stock they arrived on Thursday and replaced the ice maker. Fast friendly service.
    - Charles D.
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Appliance Services in Salem

Companies below are listed in alphabetical order.

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  • Jeff Lynch

    17 Roper Mountain Rd
    Greenville, South Carolina