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Professional Work reviews in Pendleton

  • D
    Braun Moving & Storage
    Delivery was on time. My wife and I directed traffic as one hundred or so pieces (furniture and boxes) were brought it. We examined each piece of furniture as it came in and tried to do a reasonable job of keeping track of all the boxes that came in. Most of the furniture got delivered undamaged. We were shocked to see that our expensive maple dining room table had a damaged leg. The top was wrapped well. The legs on the other hand - those most likely to be damaged - were not. This is their business; they ought to know how to protect a table. We noted this to the delivery agent. I believe he is a Stevens Worldwide employee. He wrote it down and told us that the company would have it fixed. At the end of the day, the agent was anxious to move on to his next delivery (our tractor trailer had contents from three households). We did a quick look around. I confirmed that all the furniture was there and it seemed like all the boxes were there. He asked me to sign for the delivery - that everything was delivered and undamaged. It would have taken a full day to confirm that all the boxed were there and that all the contents in all the boxes were unbroken. I signed it, he drove off and my wife and I dug into the boxes.
    I reached out to Braun Stevens shortly afterward to complain about the condition of the table. I was told that I had to file a claim form with Stevens Worldwide - essentially, not their problem. I filed the claim. A few weeks later, we were looking to assemble all the electronics and noticed a missing piece, then I remembered that the packers put it in a luggage piece. I looked for that piece and it wasn't delivered. Again, I went Braun. They packed us - not Stevens. Again I was told to file a claim with Stevens. I filled that one out.
    The first claim response came back. It said and quot;We're sorry your table got damaged but you have a damage deductibleand quot;. Essentially, next time, buy lower deductible insurance. I would accept that answer if the damage was unavoidable. As I stated, movers are hired to individually wrap and protect furniture. It was obvious, when this piece came off the truck, the the legs weren't wrapped properly. That's carelessness. They should know better.
    The second claim came back with and quot;We're sorry you are missing a bag. We have no idea what happened to that bag. Further, we can find no evidence to back up your claim that something was stored in that bag. Oh, you have a deductible...and quot; I called Stevens in Michigan to address their response and they said they would see if they could locate the bag since, in my mind, there were three answers. it got delivered to one of the other two households or it remained on the truck and went back to the warehouse. Meanwhile, I answered their reply letter in the same way. I got another letter saying they could not locate the bag and the value of the bag was going against my deductible. No mention of the contents. This irks me. How can an item go completely missing ? It's their job to ensure it gets there or be able to tell where it went. Did it fall off the truck ? And to question me on the contents of a bag that they themselves packed for me. Unbelievable.
    The damaged table was avoidable. The lost bag and it's contents were avoidable. My claims were reasonable. The money loss was not substantial. I just can not believe this company will NOT face up to its responsibilities and make right the damages that were wholly avoidable.
    - Carl G.
  • A
    Smiley & Associates Property Management
    All went well with my request and was completed in timely manner
    - Alice M.
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