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Furniture reviews in Pelion

  • B
    Best Mattress
    I purchased a new mattress and box spring to replace a 17 year old set. Unfortunately, during this time I was undergoing cancer treatment and did not have the energy to shop around like I usually do. Co-workers had purchased mattresses recently from Best and were very happy. Based on sales staff recommendation, I purchased one of Best's own line of mattresses and box springs. The delivery people came on time and set up the new mattress and box spring and hauled off the old set. They did, however, leave large pieces of plastic in the yard. Initially, the mattress felt comfortable, but over time, I began to experience back pain and was practically crippled with back pain when I got up. One day I laid down on my guest bed, fell asleep, and realized, no back pain when I got up! I slept in my guest bedroom on a 55(!) year old boxspring and 20+ year old foam mattress for over a year, with little or no back pain. In the last few months I began sleeping again on the Best mattress and the back pains returned, and at times have shooting pains in my back while laying down and when getting up. I cannot put much of a mattress topper (1 inch) on because the mattress is so deep, that I can barely put my sheets on. I cannot afford a new mattress so I guess I am stuck with a $1100 horrible mattress and boxspring. I will admit I never contacted them because I thought you could not return mattresses. I wish I had my old one back!
    So service was okay, except for leaving plastic in the yard, the product is what is awful.
    - Margaret B.
  • F
    It did not go well at all. The first time it was delivered, it was not the right size, so I had to go back in. I was treated very poorly by the salesman that was there. I asked for my money back, the manager came over, and we talked. This has been going on for a month and I am just now getting it delivered. They kept telling me that it was going to be delivered the next week and then I would get a call saying that it never showed up. Their automated system would call me and tell me that it was going to be delivered. I would sit around all day waiting and then I would call and they would tell me that the side vent for the dryer was not in. they finally delivered it yesterday and when the gentleman was getting ready to leave water started to flood my pantry. One of the hoses had come undone. So, I had to have them come back out and the gentleman was not happy about that, was rude, and said that it was left over from the installation. When I went into the store and told them about it, they asked if I could be home in twenty minutes, we will meet you in twenty minutes and told them no because I live 45 minutes away. I got here and waited an hour before they even showed up. Someone had told the drivers to go back to the store. I told them that they had failed in all areas of communication. The manager did take a couple of hundred dollars off and did make special arrangements for delivery. They did good on price. They had people who were responsive and people who just did not care. They were professional and just did not get it done. I would never use them again in my lifetime.
    - kathryn b.
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Custom Furniture Makers in Pelion

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