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Masonry reviews in Okatie

  • A
    Precision Granite & Marble

    Stellar experience from beginning to end.  Leslie, who manages the office and helped us pick out the granite, is extremely customer oriented.  She doesn't push you toward buying any particular product, but makes sure you thoroughly understand each product and color so you can make a wise decision.  I had gone to another granite store where I had been handed some samples and was sent on my way.  Leslie goes far above and beyond that to enable you to fully understand the process.  I tend to be rather anal, and she was extremely patient with all my questions. 

    Jaco, who supervises the installation, came out and measured for the countertop.  He suggested, at the time, that many people like to put a cap of the same granite on the knee wall in the bathroom.  He said that if we weren't sure we wanted to do that he would cut the cap, round the edges, polish it, and bring it back to set on the knee wall to see if we liked it.  We liked it and, unbelievably, there was no charge.  While he was at our house we told Jaco about the problem with our Silestone breakfast bar and the large braces under it that caused us to bang our knees on them, since they weren't appropriately spaced for our bar stools.  He suggested his installers could lift up the Silestone countertop, remove the braces, and install two metal bars that would support the countertop, yet be almost invisible.  That was done on the day they installed the bathroom countertop and it looks great.  Then, while there, Joco also noticed the uneven edge at the seam of the kitchen countertop, where one piece was joined to another.  His installers proceeded to shim the dropped side of the countertop and apply epoxy and appropriate color to make the repair.  

    BTW, the two installers, Guillermo and Abi, were extremely careful and polite.  You don't always know if installers will be equal to the excellent experience you had with the sales office and installation management.  They were.

    My wife was super pleased with everything.  We paid $1300 for the granite countertop in the bathroom and another $200 for the repairs to the Silestone in the kitchen.  The other granite company I had spoken with was almost 64% higher in cost...without nearly the same level of customer service.

    It's not the norm, but we were also very fortunate to engage Precision Granite and Marble at a time when they were able to do our work within five days of measuring.  That really doesn't happen very often in this industry, but it was simply the icing on the cake to an already great experience.

    - Don B.
  • F
    Drewer Masonry & Concrete
    After the pavers were laid, for some reason Paul hosed them off.He then told me that since he could not pour the polymetic sand on the wet pavers, he had to come the following day. He promised me his workman would come early in the morning so he would not interfere with the screening of the porch.  He sent a workman to pour the sand but the man did not do it properly.
    When Paul and his men arrived to repour the sand, it was raining. He said that wasn't a problem even though he had told me the day before that he could not put poymetric sand on wet pavers because it would stick to the surface of the pavers.

    The sand did stick to the pavers and when I pointed that out, Paul had his workman hose down the pavers multiple times, cleaning the pavers, but washing out much of the sand between the pavers.He kept insisting that he was doing the work correctly even though it was clear that he was not. When I pointed out that he had washed the sand out between the pavers, he promised that he would return in a few weeks, replace the sand and seal the porch.

    He has not returned to complete the work and doesn't return my phone calls. Paul comes across as a very pleasant young man, anxious to please. Unfortunately, he lies when it suits his convenience. He did not live up to his promise of a correct and complete job. He did not complete the work. Although he gave us a lifetime guarantee, I assume that it's wothless since he doesn't return calls to schedule the completion of the job.  I would definitely not recommend him or his company.
    - Laurie L.
  • D
    Drewer Masonry & Concrete
    At first I thought the mason was a nice young man and I wanted to help him succeed.  He told me he would give me a good price for the work, and if I didn't like the driveway without pavers, he would come back and install pavers.His hired workers seemed to know how to lay the pavers they did put in on the walkway and front porch, although the pavers are now getting holes in them.  I also paid him extra to return and seal the pavers, which he never did.  They still remain unsealed. Insofar as the driveway is concerned, he just didn't know what he was doing; the driveway is a mess, and he has constantly  ignored my complaints.  While he was on the job, he showed a quick temper, and even yelled at me a few times.  He has advertised in the Sun City magazine again this year, and when I saw the ad, called and asked him (or his father, whose photo was in the ad) to return my call.  Nothing.  Unfortunately, I trusted him, and a written contract was never made.  I learned my lesson there.  I 'm sorry to say that I would not advise that Ace Masonry be hired.
    - Beverly J.
  • D
    Drewer Masonry & Concrete
    Overall, it did not go well. When I first met Mr. Drewer, I liked him and thought him to be a nice young man. As noted before, the pavers installed are fine except for the sealing. However, he asked to be paid in full before the work was completed so he could pay the paving laborers. After that (a big mistake on my part) he lost all interest in completing the job. He did a poor job on the driveway, and also put a very thin coat of paint on the back porch floor, not bothering to complete painting the edges. (He did the painting himself.) I will have to have someone come and diamond cut the driveway and re-do it (for another few thousand dollars). Meanwhile, my new driveway is a horrible mess.
    - Beverly J.
  • A
    - Renee H.
  • B
    Porch Outfitters Inc
    The end result was good but it took them a long time from the time you signed the contract until the actual work began. Once they started, it was fine.
    - Linda F.
  • A
    Porch Outfitters Inc
    It was fine. I think they did pretty good. They did a lot of follow ups. The project manager came out and they inspected it and made adjustments. Everything was made to our satisfaction.
    - David S.
  • A
    Drewer Masonry & Concrete
    - JOE O.
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Masonry Contractors in Okatie

Companies below are listed in alphabetical order.

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  • Newtech

    6 Ghost Pony Rd
    Bluffton, South Carolina