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Medical Specialist reviews in North Charleston

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  • This place has absolutely no care or compassion for single mothers with auto immune diseases who are struggling to survive without any support for the children’s father. If you are looking for a doctors’ office with compassion, then look elsewhere especially their infusion person Kaitlyn has no heart or compassion. The doctors might be amazing, but if your office staff doesn’t care then your practice sucks. You only care for people with good insurance. When I had federal insurance, I could reschedule the day of as much as I wanted to, but now that I’m a single mom with crappy insurance you all looked for a reason to get rid of me. I know for a fact in cancelled or rescheduled in less than 72 hours several times but I had good insurance so you looked the other way. You care has nothing to with patients but with their insurance
    - Sarah V.
  • Dr. Linton has been my Primary Physician for 15 years. I have never seen or met a more knowledgeable, empathetic, and kind Physician in my life. He listens effectively, diagnosis the issues at hand with very positive results. While he is serious about your health concerns, Dr, Linton is pleasant and has a great sense of humor. He always has a smile on his face and I've always left his office with a smile on mine. If he is taking new patients, you will be fortunate to see him. His Staff is friendly and they do not overbook patients. Your wait time will be very minimal.
    - Mark C.
  • I love him! I have diabetes and he is on the up & up about care as he has just taken his board. He does a lot of research on diabetes and keeps up on what conditions might be secondary to diabetes. The staff are all very friendly. On the first appointment, he will go through everything; he is very thorough. He is so good that I'm willing to pay extra to see him - - he's not in my network.
    - Traci R.
  • Kept me waiting for over an hour without any communication with her office staff.  Staff was very embarrassed and tried to cover up for her but finally had to admit that they hadn't heard from her.  After 75 mins of waiting, I finally walked out.  
    No respect for my time!  


    - Judy P.
  • This was my first time visiting this doctor and doctor's office. I am not sure if that is why I had such a long wait to be seen but I felt like everyone that was in the waiting room prior to my arrival and everyone that showed up after me, was seen and left before I was ever called back. It was about 45 mins in the waiting room and then another 10-15 in the doctor's office. Everyone I dealt with in the office prior to seeing the doctor was very nice. When Dr. Kate White came in, she sat down next to me (not behind her desk or standing in front of me) and talked with me, not at me. She really took the time to listen to what I had to say and get a good understanding of my health status and concerns. I don't know that I have ever had a doctor do that before. It was quite refreshing and made me feel very comfortable talking with her. Based on our conversation she made referrals to other doctors to address any issues that were outside of her realm of knowledge when it could have been very easy for her to just ignore them. The exam was quick and painless. I left the office feeling good in my choice of doctors. She was definitely worth the wait. I would recommend her to anyone looking for a great doctor!!
    - Stacy J.
  • I have psoriatic arthritis.     Dr.Sofia Aksentijevich diagnosed the condition on my first visit.  She prescribed Enbrel and monitors me three times a year.  She is a very good and thorough physician.  She seems to always be over scheduled so there is a built in wait once you check in.  
    And, I believe it would be more beneficial to have my blood work drawn before the appointment so she has the results in front of her as I am on Enbrel and have to be monitored.  Instead, she orders blood work when I am in there and then calls if something is abnormal. 

    - mary g.
  • I am writing this primarily regarding nurses and office staff. The colonoscopy and Doctor seemed to be fine. This is because my neighbor, who was the actual patient was affected by anesthesia during part of the visit.
    Following the procedure, I was asked to come back to the cubicle where my neighbor had just had the procedure. He was still partly sedated. They implied, but never said directly, they wanted me around to hear the discharge instructions. This is pretty much standard procedure. The nurse got my friend to stand up, handed him some cleaning pads and suggested he wipe himself. She then immediately left me steadying my friend so he wouldn't fall, and be there when he cleaned his rear. Firstly, I was not responsible for any of that. The nurse should have stayed... instead of leaving a sedated patient standing with a neighbor there to help. This went way beyond the role of the person bringing and driving home the patient.
    After I took the patient home, I realized I had left a book at the clinic... probably in the cubicle. The office staff were minimally helpful in helping me find the book. I asked for a return call from the nurse who attended the cubicle, but never received a return call. I was doing research, and this book was important to me. I was left with the impression that the office staff only wanted to get rid of me... I had to ask them to take my name and number, and book title... for them to write it down... in case it showed up.
    This is a case where to professionals seemed to do a great job, but the nurse and the office staff fell short.

    - Harris&Fran C.
  • I had been a loyal and faithful patient of Dr. Hepburn for over 10 years. At some point over the course of time, my insurance carrier dropped Dr. Hepburn as a preferred provider in the network. I liked Dr. Hepburn as a my physican, so I stayed with him and paid my office visits out of pocket, versus my standard co pay through my insurance company. In the last couple of years, Dr. Hepburn became a member of Roper- St. Francis and was again in my network, and all was well again as far as my co payment was concerned. On April 5, 2013, I had an appointment with Dr. Hepburn at 8:15 am. I usually tried to get the earliest appointment possible, because even though I liked him as a doctor, being on time was always, always a problem from day one. He was always 15-30 minutes late 80% of the time. Even, so I continued to go to him. On this particular day, I knew we would be discussing my lab results, as I was required to have blood work completed before that day. Also, I wanted to discuss a wasp sting that had occurred months before and would swell in the area periodically.
    The doctor came in and looked over my lab work. He asked how I was doing. I said ok, but I had a couple of concerns I wanted to discuss with him. The first was to be the lab work results, and the other would be the wasp sting. He said ok, and continued to review the labs. We went over the labs, and he discussed my current medications, and possibly changing or adding medication on the next visit if my blood pressure was not better controlled at the next visit. At that point he asked that I get on the table for the routine exam. Once he was done, I said, I have one other thing to discuss with you.(this would be the concern of the wasp sting swelling). He immediately said and quot; I cannot hear another thing from you today. Do you see this posting? ( he points to a posting on the table). It says keep your concerns/questions to two. That's it two questions per visit. We have already discussed your labs and your medication. I could not believe my ears that this doctor was telling me that he would not listen to a concern I had. He told me that if he listened to every concern each patient had, he would be backed up all day. I suggested that if that was the case, maybe he should schedule his appointments more than 15 minutes for each patient. His reply was and quot;Your insurance is not going to pay for thatand quot;. I have never been so speechless. This man whom I had entrusted my health to for the last 10 years is treating me this way. I regained my voice, and told him. I don't believe you. I have been coming here for over 10 years, (actually, I think it's more like 13 years). I am always on time for my appointments, I cancel within the 24 hour grace period when I need to cancel, I pay my bill to you, even when it was out of pocket.
    He still refused to hear my concern; but wanted to continue to talk to tell me why he could not. I politely told him, that he could have heard my medical concern, while he was spending time telling me why he could not. He told me I could make another appointment and come back for the and quot;other concernand quot;. At that point, I knew I did not have any plans to return to him.
    On the plus side, they say things happen for a reason. I want to thank Dr. Lloyd Hepburn for treating me so poorly that day. It was time for a change, and had this incident not happened, I would probably still be his patient, constantly having to wait for every single appointment because he is late, and just to receive mediocre medical care.
    I have since found another physican, that I like very much. I give the thanks for that also to Dr. Hepburn. If you are looking to be just another number on a 15 minute assembly line, call up Doc Hepburn, he may be for you.
    - Linda C.
  • I selected Dr. Loren Frankel because of her expertise in hormone replacement therapy using bio-identical hormones. This was my first women gynecologist and by far my best experience. She really cares about the health and well-being of her patients.
    I had been suffering with severe menopausal symptoms for 4 years (hot flashes, night sweats, insomnia). She is very knowledgeable about hormone replacement therapy and effectively prescribed the correct dosage of hormones on the first try.
    The hormone replacement therapy changed my life for the better. She is extremely thorough as she picked up on a sub-clinical thyroid problem that I did not realize I had. I highly recommend Dr. Frankel.
    - Sharon M.
  • An excellent practice. My only complaint regards availability because they are tremendously busy - which is also a sign of their excellent work. Having said that, I have always gotten the attention I needed for appointments and follow up. Great doctors, nurses, and staff are all friendly and helpful.
    - David W.
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Medical Specialists in North Charleston

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